Honda UK Wins The Motor Ombudsman's 2024 Customer Service Star Award

Honda UK has won The Motor Ombudsman's 'Customer Service Star Award'. Honda also became the first ever two-time winner of this category in the annual Star Awards competition, having also won the award in 2022.

Nearly 3,300 online nominations were submitted by motorists in the latest Star Awards contest - the highest ever volume of submissions received.

The entry from a particular consumer regarding their communication with Honda UK stood out for all three judges. With the individual owning a 30-year-old vehicle, and with parts hard to come by for their model, the customer service team went above and beyond to source information on what was needed for repairs, with calls to the home of the brand in Japan to ensure that the consumer was equipped with the right information to rectify a fault with a roof mechanism on their sports car.

Sarah Roseblade, Head of Customer at Honda UK, explained: “We are delighted to once again be the holder of a Customer Service Award, and even more so, to be the first vehicle manufacturer to 'achieve the double' in the history of the competition. Regardless of how big or small a customer's needs are, a car is often someone's pride and joy that carries a substantial investment, especially if it is a classic, as is the case with the individual who kindly put us forward.”

Sarah added: “As a brand, Honda's philosophy has always been to put our customers first - they are at the heart of what we do, and we always strive to do our upmost to find solutions for them. I'm incredibly proud to see that this philosophy was put into practice when our team diligently supported one of our very long-standing Honda owners to get their car back to a full working condition.”