Trident Garages Ltd, trading as Trident Honda and Trident XBUS (
Trident), is committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of data protection, the data controller is Trident Garages Ltd, located at:
Trident House Guildford Road Ottershaw CHERTSEY KT16 0NZ
When we refer to
personal information, we mean information that identifies you as an individual, or is capable of doing so.
The ways in which we may collect personal information may include (but isn't limited to):
We may hold and use information about you whether you're a consumer, a business customer, an individual acting on behalf of a business customer or in receipt of goods or services as a result of the relationship with our business customer, a job seeker or when you interact with us in other ways, for example when you visit our website or the website of one of our partners.
The type of personal information we collect and/or generate may vary depending on the products and services you use and your relationship with us. It may include (but it isn't limited to):
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to analyse our website usage. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
We may use your personal information:
Service, MOT and other vehicle-related reminders will be sent on the basis of legitimate interest. If you no longer wish to receive such reminders, then please email email@example.com.
We may share personal information with other parties in order to provide you with the product or service that you've requested. We have written contracts in place to ensure they are looking after your data to GDPR standards.
We sometimes use other companies (e.g. service provider, suppliers) to provide a part of the services we deliver to you or to provide services to us. To do that they may need to process your personal information. When they do, these companies have to follow our instructions and respect the data protection laws and regulations.
We will also share your personal information with our data cleansing service, to ensure that your data are accurate and to update your preferences for the telephone, fax and mail preference services. Our data cleansing service are not permitted to share or use your data.
We may transfer your personal information to other countries and store it there, where our people (or suppliers) may process it. When this happens, we'll make sure we follow the requirements of the law and that your personal information is always protected by the same security standards we follow.
We may need to share information about you with law enforcement agencies. We do that so they can detect and stop crime, prosecute offenders and protect national security. In all cases, we only share your personal information in line with applicable law. We and other organisations may also access and use the information recorded by the fraud prevention agencies in various countries.
We also provide information when the law says we have to, such as in response to a court order.
If there's a change (or prospective change) in who owns Trident or any of our assets, we may disclose personal information to the new (or prospective) owner. If we do, they’ll have to keep it confidential.
It varies according to the information we collect and what it's used for. In some cases, there are legal requirements to keep data for a minimum period. We'll only have it for as long as is necessary for the purposes for which the data was collected or for which it is to be further processed (unless there's a legal reason for us to keep it longer).
We're serious about guarding the security of your personal information and the details of any transactions you make. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing.
To this end, our website traffic is fully encrypted, to ensure that any data you provide to us is processed securely.
We do not store any personal information on our public webservers. If that should change in the future, then we will ensure that your data is stored in appropriately secure databases.
If you would like to access or correct the personal information that Trident holds about you, or ask for its removal, then please write to us at the address below. Please include a payment of £10 payable to Trident Garages Ltd to cover administration and processing costs.
You don't have to register to access our websites, but if you do and once you have registered, we may keep a record of your use of any of the services made available via that website.
If you choose not to register with us and only browse our websites, we may gather information on how you use our website to help us continue to improve the way it works and make your visit to our website more satisfying. For example, we count how many people visit our websites, where they come from, when they visit, how long they stay and what pages they look at. We sometimes use data like this in bulk and anonymously to give us insights into new products and services our customers might like and how our advertising performs. We also look at the browser, operating system and devices you use to make sure you get a good online experience however you access our websites. This information will not identify you personally.
It's a text file with a small bit of information in it, which a webserver downloads onto your computer, tablet or phone when you visit a website. Then you can be recognised when you come back, or when you visit another site which recognises that cookie.
Different types of cookies do different things. Some let you navigate between different pages on a website. Some remember your website preferences. Some give you adverts tailored to your interests. And some measure how many sites or which ones you visit.
Session-based cookies sit on your device while you're on a website then expire once you shut your web browser. Persistent cookies stay on your device for longer, then automatically expire.
Trident uses two types of cookie:
We have also enabled Google Analytics Remarketing features. Remarketing lists help us to deliver relevant adverts based on your experience of our website.
You can opt out of Google Analytics without affecting how you visit our site.
Your browser options will let you choose whether to accept, not accept or be warned before accepting cookies (they're in the advanced preferences section).
You can also use a browser add-on to block tracking cookies. Google has made a Google Analytics opt-out add-on which is available for most browsers. Alternatively a privacy filter such as Disconnect or uBlock Origin would protect you from all tracking cookies: You may also opt out of Facebook Cookies.
We are not responsible for any websites other than our own. This will include (but is not limited to):
The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.
We urge you to be careful when you enter any personal information online, and whenever possible we would recommend that access our products and services from our website.
Unless you tell us not to, we will tell you about those products and services that we think you might be interested in. We might do this through the post, emails, text messages, online, using push notifications via apps, or on the phone.
We won't send you marketing messages, if you tell us not to but we will still need to send you safety-related messages. You can opt out of getting marketing messages anytime. You can tell us in lots of ways:
If you want to opt out of postal marketing altogether, then please contact us as shown below.
We may update this policy at any time, and the latest version will be available at trdnt.uk/privacy.
You have the right to complain to the Information Commissioners Office at
Database Administrator Trident Garages Ltd Guildford Road Ottershaw CHERTSEY KT16 0NZ