About Trident Honda


Trident Honda Ottershaw

This page outlines the measures that we have taken to keep customers, contractors, employees and other visitors to Trident Honda safe, to let you know what to expect when you visit us, and to seek your cooperation in conducting our business safely.

Key changes

  • Customers must wear face masks, as required by the UK Government.
  • Hand sanitising stations at each entry and exit
  • One-way system to minimise congestion in the showroom
  • Floor signage to indicate route and to mark safe distance from staff
  • Sneeze screens at every desk
  • Showroom doors open to maintain ventilation
  • New office cleaning protocol, which now includes overnight sanitisation of all dealership touchpoints
  • Designated staff responsible for sanitising all dealership and forecourt touchpoints three times a day
  • Segregation of customer and staff toilets, with customer toilets unlocked and sanitised before each customer use
  • Gloves and masks made available to staff when required
  • Sanitising touchpoints on cars before handing over to customer
  • Restricted numbers of staff, to ensure social distancing is practical
  • All staff informed about the need for frequent hand washing, social distancing and sanitisation requirements

What to expect when you arrive

Sneeze Screen
Sneeze screens have been installed at every desk

In these unprecedented times, we need to ensure both your safety and that of our staff. Please read and follow these instructions:

  • Before leaving your home, please:
    • Check that you do not have a high temperature, persistent cough, loss of taste or smell, or other COVID-19 symptoms
    • If you suspect you may have COVID-19, please stay at home and contact NHS 111, or 999 if an emergency
    • If you are a considered a vulnerable person for COVID-19, please consider whether your visit is necessary and urgent, and ensure that you inform our staff before you depart
    • If you will be waiting for your car, please consider bringing along a book or electronic device, as we are unable to provide newspapers or magazines, owing to the risk of infection
    • Dress appropriately for the weather - as we are currently keeping the showroom doors open as much as possible
    • Come alone if possible, or with one other person at most
  • On arrival, please:
    • Enter through the showroom door at the left hand side of the dealership
    • Sanitise your hands at the sanitising station in front of you
    • Follow the arrows on the floor to the Service desks
    • Keep at least two metres away from staff and other customers
    • Stay behind the line in front of the Service desks
    • Remove your Honda key from your key ring
  • If waiting for your car, please:
    • Choose the emptiest of our two customer waiting areas
    • Stay at least two metres away from other customers
  • On departure, please:
    • Follow the arrows on the floor to the showroom door at the right hand side of the dealership
    • Keep at least two metres away from staff and other customers
    • Sanitise your hands at the sanitising station to the left of the exit
    • Walk along the pavement in front of our showroom, back to the Service car park
    • Your car will have been sanitised before being returned to you

COVID-19 Risk Assessment

For more information on the many precautions taken, please read the following document:

COVID-19 Risk Assessment
Trident Honda Ottershaw

We are delighted to show you our newly refurbished dealership at Ottershaw:

Exterior
View Exterior
Interior
View Interior
Customer Waiting Area
View Customer Waiting Area


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Trident Honda Ottershaw
Department Mon-Fri Sat Sun
Sales 8.30am - 6.00pm 8.30am - 5.00pm 10.00am - 4.00pm
Service 8.00am - 6.00pm 8.30am - 12.00pm Closed
Parts 8.00am - 6.00pm 8.30am - 12.00pm Closed
Forecourt 12.00am - 11.45pm 12.00am - 11.45pm 12.00am - 11.45pm

Our opening hours do change over public holidays, please see our Bank Holidays page for details.

Keeping you safe

Trident Honda has made a great many changes in order to keep you and our team safe. To learn more about those changes and what to expect when you arrive at Trident Honda, please visit our Keeping you safe during the COVID-19 pandemic page.

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About Trident Honda

Trident Honda is located on the A320 Guildford Road, between Woking and Chertsey, just a quarter of a mile from the M25 Junction 11.

Trident Honda
Guildford Road
Ottershaw
CHERTSEY
Surrey
KT16 0NZ
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If you use what3words, then our entrance is located at:

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Trident Honda Ottershaw

We believe that Trident Honda is a very special business indeed. Established in 1963 by Michael Roberts, Trident Honda is today managed by his sons - Richard is our managing director, Christopher is our finance and IT director and James is our director of used car operations.

But Trident Honda is much more than just a family business, with the rare ISO9001:2015 quality recognition - Trident Honda wears a British Kitemark for its quality of service. Trident Honda also benefits enormously from an astonishingly low staff turnover - this means that you will always recognise our team and very likely be recognised in return.

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About Trident Honda

Please view our recent Google and Facebook reviews below:

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About Trident Honda

Trident Honda remains very much a family business at heart and being a family business means that we have a heart. This can be seen from the way in which we look after our staff and customers, Trident Honda enjoys enviably low staff turnover, as well as having industry-leading customer satisfaction.

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About Trident Honda

We are always happy to help our customers when problems occur, be it a breakdown or accident, but there are times when you need help outside of office hours. This page is an attempt to bring together some contact details that might be helpful in such an eventuality.

Please note that our sole purpose for providing this information is to assist you, our customer. The information is provided in good faith, but includes the details of companies not affiliated to Trident Honda and we are unable to provide any guarantees or warranties against any work that they carry out on your behalf.

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About Trident Honda

PRIVACY POLICY

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