Out of Hours

If you need help when Trident Honda is closed, the following information may be useful:

Need Help Now?

In the event of serious injury or immediate danger, you should call 999.

Breakdown: Honda Roadside Assistance 020 7949 3185.

Accident: Honda Accident Assistance 020 7949 3185 and select option 2.

Service Key Drop

If your vehicle has been recovered to Trident Honda while we are closed, keys can normally be left with the staff at our 24-hour Shell forecourt (dealership side only) for our Service Department to collect when we reopen.

Please make sure that your name, telephone number and vehicle registration number are provided with the keys.

The forecourt staff cannot provide technical advice, authorise repairs or deal with general Service Department enquiries.

Electric and Plug-in Hybrid Vehicles

Please do not arrange for an electric or plug-in hybrid vehicle to be brought to Trident Honda out of hours if you believe its high-voltage battery may have been damaged.

This is particularly important following a collision, impact to the underside of the vehicle, flooding, or where there is unusual heat, smoke, hissing, a burning smell or any other indication of possible battery damage.

A damaged high-voltage battery can present a serious fire risk, including the possibility of fire developing some time after the original incident.

If battery damage is suspected, keep away from the vehicle, follow the advice of the emergency services or recovery operator, and do not have the vehicle recovered to our premises until Trident Honda has confirmed that it can be safely accepted.

For vehicles without suspected high-voltage battery damage, our normal out-of-hours key-drop arrangements apply.

Breakdown

In the event of a breakdown you may contact Honda Roadside Assistance via your MyHonda+ smartphone app, or by calling 020 7949 3185.

If your vehicle is not covered by a Honda warranty, but you are a member of one of the motoring clubs, then you may wish to contact them instead. Most of these services now offer a smartphone app including location awareness, which is typically the best way to contact them. Alternatively, call The AA on 0800 887766, The RAC on 0333 2000 999, or Green Flag on 0800 400600.

Otherwise, you may call Swiss Cottage Recovery, a local recovery firm, on 01483 503656, but please note that this is not a free service.

Dashboard Warnings

Modern vehicles can display a wide range of warning lights and messages.

Red warning lights

A red warning light may indicate a serious fault or a condition requiring immediate attention.

Stop as soon as it is safe to do so, check the message displayed by the vehicle and consult your owner's manual.

If you are unsure whether it is safe to continue your journey, contact Honda Roadside Assistance on 020 7949 3185.

Amber or orange warning lights

Amber or orange warning lights normally indicate something that requires attention but may not require you to stop immediately. Check any accompanying message and consult your owner's manual.

If the vehicle is behaving unusually or you are unsure whether it is safe to continue, contact Honda Roadside Assistance on 020 7949 3185.

If the warning is the Tyre Deflation Warning (see icon above), please visit Honda Tyre Deflation Warning, or consult your owner's manual for guidance.

Accident

If you have been involved in an accident, first make sure that you and anyone else involved are safe.

If anyone is in immediate danger, is seriously injured, or the collision is causing a dangerous obstruction, call 999.

Stop safely, switch off your engine and use your hazard warning lights where appropriate.

If you have a camera/smartphone then pictures can be extremely useful for your insurance company.

Exchange names, addresses, vehicle registration numbers and insurance details with the other parties involved, including any witnesses.

If the accident occurs during our normal opening hours, then please consider calling us, once you have completed the above, along with your insurer - even if you do not intend to make a claim.

We can arrange repairs through our Honda Approved Bodyshop partner, which carries out our accident repair work. We would be delighted to provide you with a quotation for repairs. Honda confirms that its anti-corrosion warranty remains in place following an approved repair.

If you believe another party was at fault for the accident, Honda Accident Assistance may be able to help with recovery, repairs and onward mobility, including arranging a replacement vehicle where appropriate.

Honda Accident Assistance can be accessed via the My Honda+ app or by calling 020 7949 3185 (Option 2).

Where fault is unclear, or you may be responsible for the accident, we recommend contacting your own insurer first, as accident-management and replacement-vehicle costs may otherwise become your responsibility.

SOS / eCall

Many Honda models are equipped with an SOS button as part of the vehicle's eCall emergency system.

In an emergency, the SOS button can be used to contact the emergency services directly from the vehicle. On suitably equipped vehicles, eCall may also make an emergency call automatically following a serious accident.

The SOS button is normally located in the overhead console behind a protective cover. If you need to make a manual emergency call, stop somewhere safe before operating the button.

Please refer to your vehicle's owner's manual for details of the system fitted to your particular model. Please note that older models use 2G or 3G mobile services, which have been discontinued - read more.

Car Hire

If you need a replacement car, then one option is Enterprise Car Hire on 01932 350500.

Following a non-fault accident, Honda Accident Assistance may also be able to arrange a replacement vehicle. See the Accident section above.

Wrong fuel

If you realise that you have put the wrong fuel into your vehicle, do not start the engine or switch on the ignition. If you have already started or driven the vehicle, stop as soon as it is safe to do so.

Call Honda Roadside Assistance on 020 7949 3185. Honda Roadside Assistance can arrange specialist fuel-recovery services where available. Please note that the cost of draining or removing incorrect fuel is normally payable by the customer.

Call RAC Fuel Patrol on 0800 051 7845. RAC Fuel Patrol cost is chargeable, but we understand there is a discount for members.

Shell Filling Station

Please note that we do have a 24-hour Shell filling station and staff are able to telephone managers out of hours in the case of an emergency.

Please note that our filling station staff are not able to provide technical advice or dealership customer support.

In the case of a breakdown then please follow the Breakdown instructions above and then make contact with us once we re-open.

Our Forecourt may be reached on 01932 877215.

Please note that during busy periods, or where there is only one sales assistant on duty, then it may take a while for the telephone to be answered.