Tag: trident

After a week of crippling roadworks in Ottershaw, for emergency gas main repairs, thankfully the team at Cadent Gas have changed the road closures to a one-way system starting at the Otter roundabout and continuing to the McLaren roundabout.

The new one-way system is now in operation, as follows:

Please click the following button to make a Service, MOT or other booking for your car:

Book now

Did you know that we also offer:

Honda Approved bodywork repairs, air-conditioning service and repairs, tyre replacement, vehicle health checking and assessment, budgeted service plans, extended guarantees and a new credit facility for larger repairs.

We understand that the roadworks are complete, but the newly laid tarmac needs to cure overnight. We have been informed by Surrey County Council that the road will be definitely re-opened in time for rush hour tomorrow morning.

We have just been notified that the A320 Guildford Road in Ottershaw will be closed tomorrow, for emergency sewerage works. We have been assured that access to Trident Honda and the Shell filling stations will be maintained throughout via the Ottershaw roundabout.

Verbally we have been told that this will be in place until next week, although Surrey County Council are currently stating until 20th November.

Feedback from our customers has been clear -- we are not always the easiest company to contact by telephone. This led to our recent apology for our phone problems and we are pleased to announce that we have now terminated early our contract with Vodafone One Net and have now gone live with a new phone system from Foehn Ltd.

We believe that that the new system will make an enormous difference to our customer service. There will inevitably be some teething problems and we would like to thank you for your patience, whilst the new system beds in and our staff get used to the differences.

We would like to apologise for any difficulties you may have experienced in getting hold of Trident Honda by phone over the past month or so…

We believe that Trident Honda is a very special business indeed. Established in 1963 by Michael Roberts, Trident Honda is today managed by his sons - Richard is our managing director, Christopher is our finance and IT director and James is our director of used car operations.

But Trident Honda is much more than just a family business, with the rare ISO9001:2015 quality recognition - Trident Honda wears a British Kitemark for its quality of service. Trident Honda also benefits enormously from an astonishingly low staff turnover - this means that you will always recognise our team and very likely be recognised in return.

We are delighted to show you our newly refurbished dealership at Ottershaw:

For upcoming bank holidays please see our Bank Holiday page.

For emergency information see our Out of Hours page.

We are delighted to announce that, after 25 years with the same telephone system, Trident Honda will tomorrow be going live with a shiny new and modern telephone system!

Why are we changing?

Over the past 25 years Trident Honda has benefited from having a telephone system with bulletproof reliability; but, following the merger of our Weybridge dealership with Ottershaw, it is fair to say that our telephone system has on occasion struggled to cope with peak call volumes.