Peace of Mind for Motorists

Update: Motor Codes became The Motor Ombudsman in November 2016. The Motor Ombudsman continues to administer the Motor Industry Code of Practice for Service and Repair. This article has been retained as an historical record and references below to Motor Codes relate to the organisation as it was known at the time.

Independent research published by Which? found that, after two years of operation, automotive consumer champion Motor Codes was making significant progress in raising service and repair standards in UK garages.

The research found that Motor Codes garages performed significantly better than non-Code subscribed service centres, spotting almost 20% more faults in tests carried out by the consumer watchdog.

At the time, the Motor Industry Code of Practice for Service and Repair was backed by organisations including Trading Standards, Consumer Direct, the DVLA and VOSA. Garages subscribing to the Code committed to an open, transparent and fair method of doing business and to maintaining high standards across the industry.

Trident Honda subscribed to the Motor Industry Code of Practice for Service and Repair and, in doing so, committed to:

• Operating as a responsible business
• Conforming to minimum industry standards
• Delivering high levels of customer satisfaction
• Offering consumer protection and confidence in the service received
• Providing honest and fair services
• Open and transparent pricing
• Completing work as agreed

At the time, the Motor Codes website provided a nationwide database of more than 6,500 subscribing garages. Each garage had a profile page containing ratings generated from customer feedback.

Results from almost 4,000 responses showed that 93% of motorists surveyed would recommend a Motor Codes garage to friends and family.

Motor Codes garages were also subject to inspections as part of the scheme, with an independent panel able to take action where businesses fell below the required standards.

Richard Roberts, Managing Director, said:

Trident Honda is proud to announce that overall satisfaction with their service and repair work is currently rated at 99%.

The 99% figure above was Trident Honda's Motor Codes customer satisfaction rating at the time this article was published and should therefore be read as an historical rating rather than a current measure.

Motor Codes subsequently became The Motor Ombudsman in November 2016. For current information about the Service and Repair Code and The Motor Ombudsman's accredited businesses, visit www.themotorombudsman.org.