Motorists to Benefit From Making Garages Better

Update: Motor Codes became The Motor Ombudsman on 1 November 2016. The Motor Ombudsman continues to administer the motor industry's Codes of Practice and provides an independent dispute resolution service for consumers and accredited businesses. Visit The Motor Ombudsman for current information.

Motoring consumer champion, Motor Codes, launched a national campaign to make the country's garages better by gathering feedback from customers.

As part of the campaign, those providing feedback could win up to £500 against the cost of their last service or repair.

Chris Mason, Motor Codes director, explained:

Motorists need confidence in where they take their car for service and repair work, so by gathering feedback and using it to make improvements, garages across the country can offer increasingly higher standards.

We want to provide motorists with a local 'safe haven' garage by helping all service and repair centres to make ongoing improvements through customer feedback.

Each month a Motor Codes garage customer could win back the cost of their service or repair, up to £500, simply by completing the organisation's online survey.

The campaign complemented the free advice line operated by Motor Codes, which had helped thousands of motorists.

Results of the surveys were transformed into a live Garage Rating displayed on garage profile pages on the Motor Codes website. Motorists could use these independent Garage Ratings when choosing a local service and repair centre.

At the time, Trident Honda had a 99% satisfaction rating for its service and repair work.

Earlier that year, Motor Codes had run its annual Golden Garages competition, highlighting some of the UK's best service and repair centres. The customer feedback campaign was intended to promote best practice and encourage garages to provide consistently high standards of customer service.

Motor Codes had the backing of organisations including Consumer Focus and Trading Standards, and its survey had been developed in line with requirements established by the Office of Fair Trading.

Motor Codes subsequently became The Motor Ombudsman in November 2016. For current information about its Codes of Practice, accredited businesses and consumer dispute resolution service, visit www.themotorombudsman.org.