We are delighted to introduce our new Aftersales Controller, Mark Holman, who joined us in December. Mark joins our service reception team in a new role that we have created in response to our expanding customer base.
We asked Mark to introduce himself:
I have worked in the retail motor industry for some 44 years, having started as an apprentice technician with British Leyland back in 1976.
For over 20 years I worked at Bell & Colvill, where I ran the sales workshop and processed all new vehicles and used vehicles ready for sale. In those days vehicles did not come from the factory with all the extras that we expect today, instead any options were fitted by the dealer as accessories. We would fit air-conditioning to Saabs, Hondas and Subarus, as well as full radio and speaker equipment to Lotuses, which could be a very delicate process of cutting required holes in the leather trim! Things have of course moved on since then, but it was a fantastic experience, and one I will not forget.
Most recently I worked at Guy Salmon Land Rover, where I was Service Team Leader, responsible for 15 technicians and 3 service advisors.
At Bell & Colvill I had worked with Chris Monk (Trident Honda's Aftersales Manager) for many years, and he was as respected then as he is now. Having enjoyed working for a family-run business and, having the opportunity of working with Chris Monk again, I jumped at the chance. I am really hoping to be able to bring some of my experience of working for a large group, as well as my years of working within the prestige side of the industry, to Trident Honda.
I have lived in Surrey since I was 13, having moved up from my home town of Brighton and Hove. I spent my teenage years in Wisley, where my father was a superintendent of a department within the RHS gardens. I have lived in Fetcham for 25 years, along with my wife, daughter and son.
Outside of work, my principal interests are sport and art - I have in the past coached rugby, and I am an amateur artist, having entered a number of art exhibitions.
One of my great memories was doing the Three Peaks Challenge with the Rugby Football Union. I was driving a crew to Ben Nevis, and then onto Scafell Pike, in a Land Rover. I managed to get some sleep, while they climbed the mountain. We then made our way to Snowdon, where enthusiasm took the better of me and I decided that I would also climb the mountain; it was amazing to reach the peak but, once down, I had to drive the Land Rover back to the hostel where we were staying - some 60 miles away!
Welcome, Mark, to the Trident Honda team!