Keeping you safe during the COVID-19 Coronavirus pandemic

Trident Honda Ottershaw

Date: 27/05/2020

This page outlines the measures that we have taken to keep customers, contractors, employees and other visitors to Trident Honda safe, to let you know what to expect when you visit us, and to seek your cooperation in conducting our business safely.

Key changes

  • Customers must wear face masks, as required by the UK Government
  • One-way system in operation
  • Floor signage to indicate route and to mark safe distance from staff
  • Hand sanitising stations are available:
    • At the entrance (closest to car park)
    • On the pillar to the right of the exit (closest to the petrol station)
  • Sneeze screens at every desk
  • Showroom doors open to maintain ventilation
  • New office cleaning protocol, which now includes overnight sanitisation of all dealership touchpoints
  • Designated staff responsible for sanitising all dealership and forecourt touchpoints three times a day
  • Segregation of customer and staff toilets, with customer toilets unlocked and sanitised before each customer use
  • Gloves and masks made available to staff when required
  • Sanitising touchpoints on cars before handing over to customer
  • Restricted numbers of staff, to ensure social distancing is practical
  • All staff informed about the need for frequent hand washing, social distancing and sanitisation requirements

What to expect when you arrive

Sneeze Screen
Sneeze screens have been installed at every desk

In these unprecedented times, we need to ensure both your safety and that of our staff. Please read and follow these instructions:

  • Before leaving your home, please:
    • Check that you do not have a high temperature, persistent cough, loss of taste or smell, or other COVID-19 symptoms
    • If you suspect you may have COVID-19, please stay at home and contact NHS 111, or 999 if an emergency
    • If you are considered a 'vulnerable person' for COVID-19, please consider whether your visit is necessary and urgent, and ensure that you inform our staff before you depart
    • If you will be waiting for your car, please consider bringing along a book or electronic device, as we are unable to provide newspapers or magazines, owing to the risk of infection
    • Dress appropriately for the weather - as we are currently keeping the showroom doors open as much as possible
    • Come alone if possible, or with one other person at most
  • On arrival, please:
    • Enter through the showroom door at the left hand side of the dealership
    • Sanitise your hands at the sanitising station in front of you
    • Follow the arrows on the floor to the Service desks
    • Keep at least two metres away from staff and other customers
    • Stay behind the line in front of the Service desks
    • Remove your Honda key from your key ring
  • If waiting for your car, please:
    • Choose the emptiest of our two customer waiting areas
    • Stay at least two metres away from other customers
  • On departure, please:
    • Follow the arrows on the floor to the showroom door at the right hand side of the dealership
    • Keep at least two metres away from staff and other customers
    • Sanitise your hands at the sanitising station to the left of the exit
    • Walk along the pavement in front of our showroom, back to the Service car park
    • Your car will have been sanitised before being returned to you

COVID-19 Risk Assessment

For more information on the many precautions taken, please read the following document:

COVID-19 Risk Assessment