Great customer service as usual. I like the fact that the staff have worked at Trident Ottershaw for as long as I have going there.
Tag: reviews
As always we have been extremely pleased with the overall service provided. We always recommend Trident.
Very pleased with the annual service & MOT, excellent service all round.
As usual a very professional efficient service offered by your team which had been consistent for more than 20 years...: thank you
From the quick call back after requesting a booking online, to the friendly helpful service throughout, I would definitely recommend Trident Honda.
The service took less time than I had anticipated, and the waiting area was well stocked with coffee and snacks.
The atmosphere is good and it seems like a good place to get your car serviced and MOTd. Excellent place and people.
Reception were very knowledgeable and friendly welcoming and engaging a very pleasant experience
Always a pleasure to use Trident Honda. A reliable service, friendly staff and good quality mechanics.
Staff are very friendly and helpful, would recommend them to friends and would keep using them in the future for my own car.
I have always found Trident Honda to be very professional and they make arranging appointments very easy.
I am grateful for the professionalism and courtesy of the reception staff and for the thorough work of the mechanic who serviced my car.
The usual very high standard of service from the collection and return of my car to the superb cleaning of my vehicle.
Easy to book. Helpful staff. Car picked up and returned professionally and clean. Good service.
As usual, the service we received was excellent. We think the best thing to say would be that we would never use anyone else to carry out work on our cars.
All the staff are very friendly, even after a year the sale person, remember you and says hello, now that's what I call service
Exceptionally professional service makes me feel valued and reassured that the car will be looked after. Very kind and friendly and everything is smoothly run. Very impressed with the service!
Keep up good work and thank for very efficient service and always pleased when collecting car.
It's always a pleasure to get repairs or servicing done at trident they are highly professional always keep you informed & the coffee & biscuits are lovely thanks trident see you soon for my mot & service
I have always been very satisfied with the service and the staff are always very helpful and courteous.I would recommend anyone to use the Ottershaw team.
Having used your garage for many years it is nice to find that the standard of service provided is as high now as it was when I first used you. Thank you
Trident Honda is a family business established in 1963. Our desire is to provide nothing less than outstanding customer service.
If we have failed to delight you, then please accept our sincerest apologies and we would love to have a chance to put that right. To that end please Contact Us, or call 01932 874411 and ask to speak to either our Customer Champion or myself.
If you would like to leave us a review, then please visit one of the following sites:
If you would prefer to add a review outside of Google and Facebook, then you can either wait until we send you a post-service survey, or simply Contact Us with your rating and any comments.
Thank you.
Richard Roberts
Managing Director
Please read below feedback provided by our customers in their workshop surveys. Please note that their names have been redacted to maintain their privacy.
Trident are a wonderful company. Everyone is very friendly and helpful. I have recommended them to all my friends and family
I have traded with Trident for several of my cars and always found everyone most helpful.
I have been with this garage ever since I bought my first Honda Jazz in 2004 and have always received excellent service and support from them. I can high,y recommend them!
I have used Trident Honda for many years now and the service is always 5 star, well done so many companies have lowered their standards of service, yours is excellent
As always staff polite and professional. Showroom and waiting area immaculately clean.
The whole experience of having my car serviced, and the MOT renewed was very easy indeed. The two staff members I spoke to were very friendly, professional, and clear in all communications. Thank you.
As always a pleasure to talk with all the staff and ease of booking etc can't be faulted. Thanks again
The staff at Trident are amazing. The reception staff are welcoming, friendly, professional and efficient, and coupled with the Technical staff make an amazing team. I would recommend this garage to family and friends. Thanks again for looking after my Honda!
Always a warm welcome from Daryl who answers any questions and is very friendly and professional
As always, excellent service from all involved. Especially appreciate collect and delivery option. Well done Trident Honda!
It was a good experience and my car is running beautifully after its service. Thank you to all who were so helpful.
Very courteous and professional staff. My special thanks to Mr Monk for his help and advice.
I have found all the Staff with whom I have come into contact with polite, friendly and helpful.
Mr Christopher Monk and Ian were really helpful and friendly. Thank you
Trident Honda Ottershaw was exceptional !!! Ticks all the boxes. Great service in every way.
I've used Trident Honda for a number of years and have always been pleased with the professional service l have received both for service and sales Thats why l keep returning.
Trident as always provided first class service , due to their servicing the vehicle feels like brand new when I drive it away . Very satisfactory .
As always, I'm more than satisfied with my experience of Trident's excellent service. I can't rate them highly enough. So, a big thank you !
Very well managed throughout, courteous and professional, clear and patient explanations, thank you all very much.
As usual the Service Reception Team were very friendly and welcoming. Alex Cruickshank dealt with booking in my car for it's MOT, and contacted me as soon as the work was finished. Would thoroughly recommend Trident Honda to anyone.
Collected at time agreed and returned in emmaculate condition. Paperwork clearly showed work carried and mot result. Thank you
Were very pleased with the service we received yesterday from collecting the car the work done and returning the car.
It is a pleasure to deal with exceptional charming competent individuals. The main reason why I did my recent purchase at Trident.
Everything was very easy and without fuss all staff concerned were very helpful and friendly.car was picked up and returned by very friendly driver. Thank you
Always a pleasure to come in to Trident. I have been using the garage for many years and the fact that many of the staff are still the same says a lot.
As always, Trident continually offers and delivers a first class service. The staff are friendly and always courteous which make Trident easy to do business with. Many thanks for all your support.
I cannot fault this service given by Trident. Excellent customer service, nothing is too much. Thank you
The whole Team at Honda are very welcoming and friendly. I would highly recommend your commitment to providing an excellent quality service in all areas of your business.
As always an efficient turnaround, met with great customer service and only charged for what needed doing.
I can never fault them, they are always so helpful. I really do appreciate their honesty.
easy and quick to book service was able to wait for it to be done, staff friendly, polite and helpful.
As usual I was happy with the process of my yearly service and the picking up of and returning of my car . No problems from a happy. customer . Thank you.
Very easy booking. Professional staff . Mark was super helpful , professional and polite while explaining the work being done on the car.
Staff very polite and helpful. A good service, car felt significantly improved. Car cleaning very good. Very very pleased overall.
I am totally satisfied with the Service Trident has offered me and grateful that my car was collected and returned. 5star also to the gentleman who collected and returned the car. Very courteous and punctual.
Chris and Team make the whole Service experience a relaxed and professional visit to Ottershaw. Thank you Trident for looking after me and the Car
Excellent service as always. All the staff are very helpful and friendly. The waiting area is pleasant too
I have been using Honda Ottershaw and previously Weybridge for many years and have always been very pleased with the service provided and the friendly, helpful staff I have dealt with.
The whole process was very good from reception through to completion of the service and MOT
Always good service at trident otteshaw. Very friendly staff and comfortable to wait.
Staff always friendly and helpful, I have been using this garage for many years and not had a problem.
Reception, Darrell and Ian very friendly and talked through everything. As always, Alex very welcoming
Always a pleasure dealing with the staff, especially Alex who is warm friendly and very helpful and explains things very well. Thank you once again for another excellent service and MOT
Thank you as always for very efficient service. Was contacted and collected car and was informed of details and service. I was asked if any other queries and Happy with it all. Thanks again!
Excellent service, as ever. Totally reliable, efficient, courteous and helpful. Brilliant!
Chris, who did not know me was more than helpful in fitting in my car repair and service around my very limited time available. Everyone I met from my initial visit was courteous.
It is always a pleasure to bring the car to Trident as the staff are friendly and helpful.
I would certainly recommend Trident to anyone looking to service their car.
Many thanks as always to Alex and Mick for their friendliness and professionalism
The whole process was smooth and efficient. Driver picking up and delivering back my car was very professional.
Very efficient and friendly service, and whole process simple and straightforward. Very good experience again of using Trident Ottershaw for service and MOT, and why recommending to family and friends to use where convenient.
The Service was completed on time-I was told the length of time it would take when I booked. Coffee was great whilst waiting. Alex explained my queries and invoice of work completed in a professional manner. Very pleased with my service. Thank you very much.
As always fantastic service from start to finish. Whole team at Honda Trident are awesome. It gives such peace of mind knowing I have somewhere trustworthy and efficient to take the car.
Car was cleaned very well and available for collection at the estimated time. Overall excellent customer service.
Always a pleasure to deal with Trident Honda. Polite professional staff and comfortable waiting area. They couldn't be more helpful.
I was very satisfied with all the work requested, in particular Mr Daryl Watson
. Also, the loan car (Jazz), was a delight to drive. Many thanks
easy to book in, nice courtesy car and the service was completed more quickly than I anticipated. Excellent
Superb service car collected and returned on time Charming driver thank you Honda Ottershaw!
First class service. Comfortable waiting area with refreshments. Courteous reception and handover resulting in the delivery of an immaculate car. What more could one ask?
I was very pleased indeed that Trident Honda helped me with this problem which was dealt with speedily and efficiently. My grateful thanks to those involved who made the arrangements and got this done.
Very impressed with your Service. Mick your Sevice Manager could not be more helpful. Thanks for your professionalism
The welcome, support and subsequent service and consideration were excellent in what was a very distressing time.
I would like to say Thank you for Alex as well Mr. Christopher Monk for being very attentive, friendly and professional.
As always excellent service and friendliness from Trident Honda Ottershaw. Thank you.
As always I am delighted with the customer support and works undertaken by Trident Honda, Ottershaw
Very impressed with the cleanliness of the car on return and the service of the door to door collection.
Many thanks again for the excellent service at reception and from the workshop. A special thankyou to Alex who greeted us and was very helpful with her advice and conversation.
Excellent service from the car service team as always. Very satisfied with the whole experience. Thankyou.
Perfect service as always lovely friendly staff helpful and kind ver accommodating
The young lady on the service desk is one of the nicest people I've ever dealt with. She's an absolute asset to Trident!
Very happy with all the attention I recieved thank to yourselves including Chris Monk for all his help and consideration.
A very professional service and very focused in keeping the customer informed, opened on time, nice refreshments, wafting for customers was clean, and fully briefed on the service completed before leaving the facility.
Super efficient service. A speedy repair and under warranty. A great experience from Trident and Honda.
Very pleased with the service .My car was picked up from my house as requested and also returned .This was very helpful.
From the moment of the phone call to remind me that my M.O.T & service was due, booking the car, pick up & dropping back, makes the whole experience worry free and a joy to know that everything is taken care for you.
Helpful and professional team - special thanks to Mick (as always) and Alex on service reception
The whole experience was good from start to finish cant fault them. Well done.
Thank you for your friendly and helpful service. See you again soon!
Appreciated being promptly informed of faults found and request for permission to carry out rectification..
have never been anywhere else since buying my car from trident, and would never go anywhere else. Very nice knowledgeable people keep you informed every step of the way. superb courtesy cleaning.
Again can't fault the service received from reception to finish. Thanks to Alex who received the work on the from desk and Mick who explain in detailed work to be carried out.
Even with the current lockdown, from being notified that a service & mot was due and the booking for both confirmed, Arrangements to collect (and return on completion) was effected by Email. All work being effected and my car returned . The full report together with the MOT certificate provided a complete update which ensured that the service was totally effected. The presentation of the car was clean and polished and the interior ditto. Extremely pleased.
The same usual friendly professional manner by the staff made the experience very stress-free. Thank you!
I have every confidence in the Trident team and am always totally satisfied with everything they do for me.
As usual an excellent service. So great to find a dealership garage with a family style approach to its clients with the advantage of having the equipment and parts to facilitate any service/repair.
Efficient, considerate staff. Clear communication on work progress etc.
Thank you for the excellent service, I was very impressed how clean the car was inside and out perfect.
I have always fund trident to be very professional and efficient in my dealings with them and have been with them for nearly 10 years
Excellent service from Trident. I have been with Trident for many years and have always found their service first class.
Staff were very helpful and friendly, i was very pleased with the service and cleanliness of my car, thankyou
As usual a very high standard from Trident Ottershaw. Always good to see same staff. Means a happy ship very important.
Usual efficient, friendly service. Received phone calls saying when car would be collected, when service completed.
Very friendly and helpful staff at Trident Ottershaw as always. Good service, that's why I have been using Trident for many years.
comprehensive service carried out by the staff who kept me informed of the progress.
Every member of staff that I spoke to,either on the phone or in person,was friendly and informative.Thank you!Keep up the good work!
great service as usual,useful collect and return service. car serviced by trident from new. thank you.
As usual, Trident Honda have done a good and professional job servicing my car. Thank you
Always excellent service. Staff very friendly and helpful, wouldnt go anywhere else.
Abseloutley excellent first class service, I really cant fault it in any way Just fantastic
Service advisor Mark was extremely helpful and managed to book me a loan car which made life a lot easier. Communication was great too.
This is the 3rd car we have bought from this dealership and each time the Honda team have been incredible. Which is why they keep beating other dealerships and brands; this time Volvo, VW and Nissan. Wojciech Kacala was the sales executive and for a young man had excellent sales skills and was very mature in his non-pushy attitude. Nothing was too much trouble to to explain. Howard Joffe was the business/finance manager and remembered us from our last 2 purchases with him. Very professional and non pushy and went the extra mile to get the best deal for us. We are so pleased with the CRV that we have and you have 2 members of your team in Wojciech and Howard that you should be very proud of and hold up as beacons for your brand. They gave my wife and I an experience that demonstrated the power of our dreams
. This was all done in the incredibly challenging circumstances Covid-19 forced upon us. They are a credit to your orangisation. Thank you.
Professional service...Clearly thoughtful customer care ..Thank you
The procedures in place made me feel very safe from a COVID perspective.
As always the service I received was excellent especially during these difficult times. Everyone I dealt with was courteous and helpful. It was a bonus to be able to have my car collected: payment was easy and it was a relief to get this major task completed without any hassle. Thank you.
Alex in the service department is always so helpful and very good at her job well done to Alex
very good service, Alex is always so helpful my car was returned very clean and tidy. very good all round
As in lock down and unable to take car to trident. It was collected and returned after completion of service and I was kept informed throughout of progress. Well done,!!!!!!!
As always, courteous professional service, transparent invoicing. Special arrangements covering the Covid situation in place. Thank you to all involved at Ottershaw Honda.
Excellent service as always. After replacing the battery, the team cleaned and hoovered my car which was very gratefully received. Thank you very much
I love going to Trident, no other car company has come close to the way your staff make me feel, safe, welcome, nothing is too much trouble
The wash of my vehicle was done to an extremely high standard. I hadn't cleaned my vehicle properly for about a year and it came back spotless. Many thanks to whoever did the work.
The service that you provide for collecting my car from my home is really very useful and the gentleman driver was very friendly.
I have the upmost respect, during these difficult times, for the care and professionalism of Trident Garage. I am always treated so well and would not consider going anyway else. Alex has been amazing in her friendly, professionalism. Everyone has really.
The whole process of picking up the car and delivering it back and the communication was excellent.
Very courteous and professional service throughout. Please pass on my thanks to the whole team.
As usual, courteous pick up driver and all communication easy and professional
James and Mick excellent service , kept well informed throughout, thank you
My car was collected and returned on time and cleaned-as usual a most efficient service- Thank You.
I took car in because of slow puncture. I was offered same day appointment and am very grateful to all Trident staff for fitting the car and sorting the problem so quickly
A great service, all work completed as requested and you contacted us when the car was ready, and it was cleaned inside and out. Nice customer service and very friendly.
Thankyou very much for your First Class service again and many thanks Alex for your help especially.
In twenty years, Trident have never failed to satisfy my requests for assistance and service standards have never failed.
Everything, as always with Trident Honda, was smooth from start to finish. Professional, polite and efficient.
Excellent experience, including a very efficient and friendly collection and delivery service. Was a relatively major 60k mile service combined with annual services. All completed on estimate and the car is running really smoothly. Many thanks.
No problem with arranging my annual service - reminded in plenty of time. Work carried out as expected - all in all very satisfactory
I have used you for many years now, and the quality and standard of service is second to none.
Very polite and courteous staff. Accommodating in allowing out of hours drop off and pick up. Very helpful.
All services are excellent, that's why I always buy Honda cars and use your garage with brilliant staff.
It is a great pity that COVID is affecting all our lives in current times. However Trident collected my car and returned it the same day having been serviced & MOTd in a professional and courteous manner.
Good quality service, as always - particularly appreciated in present difficult conditions
My car was collected and delivered back, the driver was extremely polite and very helpful
Everything carried out most satisfactoryly from booking the service to receiving the car back.
As usual it was a very pleasant experience and treated in a friendly professional way. I am always confident with the way Alex Cruickshank always deals with me and my cars.
Brandon and all staff were very polite and all work was carried out in good time. Covid measures were adhered to and I felt the best that could be done was.
I was delighted with the friendly manner and willingness to answer my questions by all the Staff
The whole experience from booking to completion of service was seamless and worry free.
Excellent service as usual and all arrangements made me feel safe in the current situation. Well done.
We've been servicing our CRV with you since day 1, never had a problem, treated like an old friend, 15 years on still the same. Very happy with the staff and the service. I'll be back
Everything was fine from start to finish - including loan of lates Jazz hybrid for the day, Congratulations!
1st Class service as always. From calling to say someone was on there way to pick my car up the same on returning it. James answered all my questions expertly 1st Class
I am always happy with the service provided by Honda Trident. You are doing an excellent job in very difficult circumstances. Thank you
I'm very happy with the service received, in particular that received by James, very friendly and helpful a true asset to your business.
I have had my Honda Jazz now for a number of years and never have to worry about servicing etc as I know it's in good hands with staff who are polite and professional. It really does take the stress out of maintaining my car.
Service department staff kept me informed, presented technical issues so that they could be clearly understood to enable me to make decisions.
It is always a pleasure coming to the garage with my car. It is hoped they continue the good work etc.
Mark was brilliant keeping me updated from parts ordering to completion. A very well deserved thank you.
Steve Cropley of Autocar has reviewed the Honda e Advance, and here are just a few quotes from his article:
It's well-made, well-equipped and extremely cute.
On the road, the E combines the best of small cars and electric cars to make a really enjoyable driving experience.
Honda benchmarked this EV against bigger cars for refinement, and it most definitely shows.
Altogether, driving the E is an uplifting experience, which shows a new way for small cars - or at least for small cars that weigh 1.5 tonnes…
As usual, the reception was very friendly and service received very good.
The man who looked after me took enormous care to clean the pen before I signed and to wipe the card terminal too so I felt safe. It was great that you were able to make a temporary repair
As usual, as expected from Trident, excellent service throughout and I was kept informed throughout the process.
Usual very high standard from Trident and so pleased to see how well organised they were to protect customers and staff,ensuring they feel safe in the current situation. Thank you
Very pleased with the service staff yesterday, and the sales department when I purchased the vehicle
I needed a new battery for my car in a hurry. And the people at Ottershaw Honda arranged the battery to be changed even tho they were very busy. They had me in and out within 40mins. The team at Ottershaw are excellent.
Really appreciate the time taken to sort this out. Taking the car overnight and identifying the problem. Many thanks.
Thank you very much for the service and the impressive way you had redesigned the showroom/office for health and safety in relation to the coronavirus.
Always pleased with the professionalism, friendliness and knowledge of the staff. Contacted me and dealt with small issue very satisfactorily.
I am very happy with the service and friendliness of the staff particularly in the very difficult situation we are in at present.
Great seemless service from start to finish compliments to all the staff involved really was a very pleasant and stress free experience !
Absolutely fantastic service as always. Friendly staff and brilliant covid measures in place.
Owing to the virus my car was picked up and dropped off when finished. Very professional parked my car back in my drive. I would certainly recommend it.
Pick up service used. Driver rang before he arrived and on return wiped inside driving wheel / door handle with antiseptic wipe before handing back the key. Friendly and professional.
I used your collection service even though I live some 15 miles distant. The whole day went like clockwork & was totally stress free. Thank you.
Exceptional service from leaving a message to arrange service all the way to completion.
Friendly welcome. Professional service. Comfy waiting area. No complaints. Thank you
I am as usual highly satisfied with the service I receive from you and your staff, and as previously mentioned your ladies toilets are the cleanest I have ever gone to, who ever does the cleaning needs a pat on the back.
I have always been delighted with the service I have had from Trident Honda from the day I bought my Honda Jazz.
I believe Trident genuinely want to provide a service for the customer rather than being motivated by financial gain. Even if making money is an important factor, my impression is that Trident's main aim is to provide a top quality job that customers can rely on, and results in complete customer satisfaction.
Always had a good deal from trident will continue to use them for the foreseeable future
Very happy and satisfied with the overall experience. Staff friendly helpful and polite very professional manner all round. I will be keeping to this Honda for my mot in sept / Oct times and recommend this garage to everyone Thank you.
For many years now I have received outstanding service in all respects from Honda and all the employees I have been in contact with. I would always by another Honda vehicle and recommend the company to others.
I was grateful for the car pickup and return home service; and the care taken to avoid any passing of the virus. Your agent was polite and efficient.
Fine service from start to finish. Particularly pleased with the cleaning of the car inside and out. Thanks
I received the usual excellent service from Trident Honda that I have been getting for a large number of years
Every thing worked like clockwork pick up serviced fully and returned spick and span! Many thanks
Drivers who collected and returned car helpful esp as I am self isolating at the moment and we managed to deal with it all without human contact!
My car was collected and returned to me very conveniently and courteously. Most grateful for excellent service received from Trident Honda for over six years.
I have used Ottershaw Trident for a long time now and the staff are always courteous and the work completed well.
I have been using Honda Ottershaw/Weybridge for some years now and have always had a very good service with friendly and knowledgable staff.
My car went in for recall work, when done it was totally clean when my dad picked it up! Thank you for this I wasn't expecting this!
It was a real bonus to find the car cleaned when I was in a hurry to leave for a meeting!
The Ottershaw showroom is very welcoming, we waited in the visitor area while the car was serviced making use of the coffee machine and complimentary biscuits! The place is spotless, even the loo! Would have no hesitation of doing the same again.
Just a very pleasant experience I wished a lot more companies was good as you thank you
Very helpful staff giving excellent advice with a problem I was having. The promptness and speed of being able to bring the car in for a check-up the next day was first class. Thank you.
Staff always so helpful. Have recommended to several of my friends.
Always helpful and friendly, nothing too much trouble. Service carried out to Trident's high standard,
car was collected and delivered back to me during very bad weather. In each case I was alerted by telephone when to expect driver . car was cleaned and valeted, payment for M O T accepted by telephone.Staff polite and helpful at all times
Great car service which is always enhanced by the admin staff who provide a first class interface with the public.
Ive dealt with Trident Honda for around 10 years now and the service from everybody is never any less than excellent.
No complaints! Thank you for good service and especially too for cleaning my car as well! Very satisfied
Everything was first class. The staff were friendly and professional. All very good
Terrific service as always - I stupidly missed my initial appointment and was given a very quick replacement date for which I am eternally grateful. Fantastic Garage so lucky to have them in the village
Thanks so much for fitting in our diagnosis and repair of our trusty old CR-V at very short notice. We were fully informed as to what was needed and the work was carried out fast. Appreciated.
Thank you for careful investigation of the intermittent loss of power steering problem and for identifying the unexpected battery fault. And for keeping the cost down!
As always all the staff of Trident Honda demonstrated exemplary professionalism and efficiency.
Super service as usual. Brendon was very efficient and friendly. Lift service (which we rarely take advantage of) was really excellent and came just at the right time. Faultless
I was able to drop off the car at my convenience the day before you did the work that I asked and you dropped it back to me ahead of schedule.
Just a good all round service And collect and returning my car was a great relief thank you
Staff polite and helpful from obtaining cost of parts from parts counter, booking repair, completion of repair. The service here makes such a difference to me as a customer.
As always a pleasant response and the work carried out promptly and questions answered about future work that may need to be carried out prior to MOT.
The whole experience was excellent,As I opted for collection and return service. Was kept informed throughout and how service was progressing. First class service.
It is now 15 years since I bought my Honda crv from Trident Honda. It has always returned for any repairs and the annual service, and I have never had anything other than an excellent experience with this garage
I have been a customer for any years and the staff and service continues to be excellent.
I am astounded that in todays world of such inefficiency and bad service Trident manages to surpass all my expectations. The Honda garage in Chertsey is second to none.
Amazing service, courteous, professional, yet friendly and approachable. Your staff are to be commended