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Tag: reviews

Trident Honda is a family business established in 1963. Our desire is to provide nothing less than outstanding customer service.

If we have failed to delight you, then please accept our sincerest apologies and we would love to have a chance to put that right. To that end please Contact Us, or call 01932 874411 and ask to speak to either our Customer Champion or myself.

If you would like to leave us a review, then please visit one of the following sites:

Add a Google Review Add a Facebook Review Add a Yelp Review


If you would prefer to add a review outside of Google and Facebook, then you can either wait until we send you a post-service survey, or simply Contact Us with your rating and any comments.

Thank you.

Managing Director, Richard Roberts


Richard Roberts
Managing Director

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Please view our recent Google and Facebook reviews below:

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Please read below feedback provided by our customers in their workshop surveys. Please note that their names have been redacted to maintain their privacy.

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5

courtesy and service exemplery

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5

have never been anywhere else since buying my car from trident, and would never go anywhere else. Very nice knowledgeable people keep you informed every step of the way. superb courtesy cleaning.

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5

Very happy with the quality of service thank you

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5

Always receive an excellent service

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5

Lovely, friendly staff and delicious coffee!

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5

Again can't fault the service received from reception to finish. Thanks to Alex who received the work on the from desk and Mick who explain in detailed work to be carried out.

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5

Well done thank you

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5

Excellent service as always.

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5

excellent service as always thank you

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5

Excellent service as always. Polite and helpful. Thank you

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5

Great Service as always

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5

Excellent service as usual. Highly recommend

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5

Thank you for making it so hassle free.

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5

Awesome service as always. Fast, friendly and efficient. Thank you

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5

Excellent as always

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5

Brilliant experience as usual.Thanks

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5

Even with the current lockdown, from being notified that a service & mot was due and the booking for both confirmed, Arrangements to collect (and return on completion) was effected by Email. All work being effected and my car returned . The full report together with the MOT certificate provided a complete update which ensured that the service was totally effected. The presentation of the car was clean and polished and the interior ditto. Extremely pleased.

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5

Super friendly and professional.

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5

Very good company always very helpful.

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5

Very efficient and good experience polite and helpful staff. Thank you

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5

The same usual friendly professional manner by the staff made the experience very stress-free. Thank you!

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5

Great service thanks.

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5

Excellent experience with Trident, thoroughly recommended.

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5

Excellent, as always. Thanks

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5

All very good, as usual...many thanks.

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5

I have every confidence in the Trident team and am always totally satisfied with everything they do for me.

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5

Very satisfied with the service and efficiency of the staff

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5

Excellent service as usual!

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5

Always first class service

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5

A brilliant service all round.

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5

As usual an excellent service. So great to find a dealership garage with a family style approach to its clients with the advantage of having the equipment and parts to facilitate any service/repair.

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5

Such friendly staff- a real family Feel

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5

All very efficient as usual and driver very friendly and helpful.

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5

Very happy with the service and attention to detail. Thank you

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5

Good efficient annual service.

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5

Great staff

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5

Very Professional service

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5

Always an excellent, friendly and professional service.

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5

As ever most satisfied

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5

Very satisfied with everything !

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5

Efficient helpful and friendly as usual

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5

Abseloutley brilliant service, incredible first class ,

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5

Great service and very professional staff.

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5

Great customer service no problems at all.

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5

great service as always

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5

Fabulous service from Team Trident as always. Many thanks!

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5

One happy customer

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5

Efficient, considerate staff. Clear communication on work progress etc.

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5

Very good service as always.

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5

Good job

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5

A very good experience as usual, many thanks

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5

Thank you for the excellent service, I was very impressed how clean the car was inside and out perfect.

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5

Am really satisfied with the service.

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5

Couldn't wish for better service over the past 10 years

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5

The usual high standard maintained

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5

First class service all round cannot fault it.

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5

I have always fund trident to be very professional and efficient in my dealings with them and have been with them for nearly 10 years

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5

Excellent service. Thanks

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5

Continue to have excellent service.

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5

Very happy and satisfied customer

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5

Excellent service from Trident. I have been with Trident for many years and have always found their service first class.

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5

Staff were very helpful and friendly, i was very pleased with the service and cleanliness of my car, thankyou

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5

As usual a very high standard from Trident Ottershaw. Always good to see same staff. Means a happy ship very important.

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5

Usual efficient, friendly service. Received phone calls saying when car would be collected, when service completed.

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5

Very friendly and helpful staff at Trident Ottershaw as always. Good service, that's why I have been using Trident for many years.

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5

comprehensive service carried out by the staff who kept me informed of the progress.

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5

Every member of staff that I spoke to,either on the phone or in person,was friendly and informative.Thank you!Keep up the good work!

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5

Great service. Thank you

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5

great service as usual,useful collect and return service. car serviced by trident from new. thank you.

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5

Excellent service. Very happy

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5

Thank you, very happy with the service.

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5

Very happy with the service provided

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5

Very satisfied with the service provided

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5

staff friendly even during these COVID times very professional

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5

Very satisfied and professional service

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5

Always a pleasure. Customer service always excellent.

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5

Always great service from all the team.

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5

Very good efficient service Alex on service reception always does a good job

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5

Great service

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5

well done,again

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5

Very please with every aspect at the garage

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5

As usual, Trident Honda have done a good and professional job servicing my car. Thank you

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5

Thank you Trident for an excellent service. Keep up the good work.

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5

Always friendly and efficient

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5

Excellent Service and helpful cheerful staff thank you

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5

Always excellent service. Staff very friendly and helpful, wouldnt go anywhere else.

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5

Abseloutley excellent first class service, I really cant fault it in any way Just fantastic

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5

An excellent job, very satisfied.

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5

Excellent service as always. All staff friendly and helpful.

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5

Service advisor Mark was extremely helpful and managed to book me a loan car which made life a lot easier. Communication was great too.

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5

This is the 3rd car we have bought from this dealership and each time the Honda team have been incredible. Which is why they keep beating other dealerships and brands; this time Volvo, VW and Nissan. Wojciech Kacala was the sales executive and for a young man had excellent sales skills and was very mature in his non-pushy attitude. Nothing was too much trouble to to explain. Howard Joffe was the business/finance manager and remembered us from our last 2 purchases with him. Very professional and non pushy and went the extra mile to get the best deal for us. We are so pleased with the CRV that we have and you have 2 members of your team in Wojciech and Howard that you should be very proud of and hold up as beacons for your brand. They gave my wife and I an experience that demonstrated the power of our dreams. This was all done in the incredibly challenging circumstances Covid-19 forced upon us. They are a credit to your orangisation. Thank you.

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5

Professional service...Clearly thoughtful customer care ..Thank you

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5

The procedures in place made me feel very safe from a COVID perspective.

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5

Service as expected,excellent.

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5

Very good hospitality

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5

As always the service I received was excellent especially during these difficult times. Everyone I dealt with was courteous and helpful. It was a bonus to be able to have my car collected: payment was easy and it was a relief to get this major task completed without any hassle. Thank you.

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5

Great service all round

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5

Great service as usual

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5

Alex in the service department is always so helpful and very good at her job well done to Alex

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5

Great service as usual.

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5

very good service, Alex is always so helpful my car was returned very clean and tidy. very good all round

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5

Very good service

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5

Very good experience for first visit

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5

As always - a good experience.

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5

As in lock down and unable to take car to trident. It was collected and returned after completion of service and I was kept informed throughout of progress. Well done,!!!!!!!

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5

Collection and return driver very nice good job all round!!!.

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5

The gent that helped me was amazing!!!

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5

As always, courteous professional service, transparent invoicing. Special arrangements covering the Covid situation in place. Thank you to all involved at Ottershaw Honda.

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5

Very Happy generally

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5

Excellent service as always. After replacing the battery, the team cleaned and hoovered my car which was very gratefully received. Thank you very much

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5

Efficient work.

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5

I love going to Trident, no other car company has come close to the way your staff make me feel, safe, welcome, nothing is too much trouble

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5

Very satisfied with service all round.

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5

A very friendly and welcoming service.

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5

Felt perfectly safe visiting and completely satisfied with work carried out.

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5

The wash of my vehicle was done to an extremely high standard. I hadn't cleaned my vehicle properly for about a year and it came back spotless. Many thanks to whoever did the work.

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5

Always easy to deal with!

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5

Brilliant staff and service

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5

The service that you provide for collecting my car from my home is really very useful and the gentleman driver was very friendly.

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5

Fantastic service as usual very friendly staff

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5

Very happy with service and MOT

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5

I have the upmost respect, during these difficult times, for the care and professionalism of Trident Garage. I am always treated so well and would not consider going anyway else. Alex has been amazing in her friendly, professionalism. Everyone has really.

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5

Very pleased with the whole experience thank you very much..

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5

The whole process of picking up the car and delivering it back and the communication was excellent.

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5

Excellent service as always. Thank you

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5

Very courteous and professional service throughout. Please pass on my thanks to the whole team.

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5

Very good as ever

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5

Fantastic service. Great communication

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5

As usual, courteous pick up driver and all communication easy and professional

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5

James and Mick excellent service , kept well informed throughout, thank you

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5

Whole process very smooth thank you

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5

My car was collected and returned on time and cleaned-as usual a most efficient service- Thank You.

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5

I was kept very well informed throughout

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5

Everything was excellent

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5

I took car in because of slow puncture. I was offered same day appointment and am very grateful to all Trident staff for fitting the car and sorting the problem so quickly

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5

Excellent service - friendly staff

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5

A great service, all work completed as requested and you contacted us when the car was ready, and it was cleaned inside and out. Nice customer service and very friendly.

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5

As usual, cannot fault the whole experience. Full marks from every view point.

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5

Good service.

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5

The collection and return service worked very well.

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5

Excellent service all round.

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5

Excellent

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5

Great Company

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5

Usual immaculate interaction. Well done trident team

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5

Thankyou very much for your First Class service again and many thanks Alex for your help especially.

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5

Excellent service and communication as always.

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5

Excellent team. A pleasure to do business with

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5

All round excellence

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5

Always friendly and helpful. -- Alex in particular!! Keep it up

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5

In twenty years, Trident have never failed to satisfy my requests for assistance and service standards have never failed.

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5

The customer service was second to none. Really appreciate it.

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5

Excellent service provided. COVID signage clear.

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5

Everything, as always with Trident Honda, was smooth from start to finish. Professional, polite and efficient.

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5

Excellent experience, including a very efficient and friendly collection and delivery service. Was a relatively major 60k mile service combined with annual services. All completed on estimate and the car is running really smoothly. Many thanks.

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5

Very efficient and helpful. 5 stars for everything. Thankyou.

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5

Chris Monk was extremely helpful through out as was Mark when I collected my car

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5

No problem with arranging my annual service - reminded in plenty of time. Work carried out as expected - all in all very satisfactory

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5

Very happy with service provided

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5

Good service.

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5

All done perfectly Thank You

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5

Just MOT But prompt and on time. Service is always great and Friendly

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5

I have used you for many years now, and the quality and standard of service is second to none.

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5

Excellent customer service . Highly satisfied with the whole experience .

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5

Have dealt with the Ottershaw garage for some years and always been very satisfied.

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5

Great customer service as always

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5

I have been with Honda for years & have been extremely satisfied ..

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5

Very polite and courteous staff. Accommodating in allowing out of hours drop off and pick up. Very helpful.

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5

Thank you to James who was able to hand back my car at the time requested.

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5

Keep up the good work during these difficult times

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5

Very good service!

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5

All services are excellent, that's why I always buy Honda cars and use your garage with brilliant staff.

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5

Very good service as always. Staff friendly and helpful

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5

Excellent as usual

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5

It is a great pity that COVID is affecting all our lives in current times. However Trident collected my car and returned it the same day having been serviced & MOTd in a professional and courteous manner.

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5

Chap on service desk reception was really pleasant and courteous

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5

As usual efficient service with no fuss.

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5

I don't take my cars anywhere else

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5

Thanks for your team who carry out the service and MOT.

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5

Superb as always. On my 5th Honda now. And would never change.

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5

Good quality service, as always - particularly appreciated in present difficult conditions

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5

My car was collected and delivered back, the driver was extremely polite and very helpful

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5

As always very welcoming and very professional. Good quality qork.

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5

5 stars throughout. Fine team.

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5

You all do a great job and I am always grateful for the service!!

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5

Always a good service from Trident at Ottershaw

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5

Everything carried out most satisfactoryly from booking the service to receiving the car back.

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5

As usual it was a very pleasant experience and treated in a friendly professional way. I am always confident with the way Alex Cruickshank always deals with me and my cars.

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5

Brandon and all staff were very polite and all work was carried out in good time. Covid measures were adhered to and I felt the best that could be done was.

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5

Excellent from start to finish....as usual.

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5

Service as good as ever - many thanks

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5

very good thank you

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5

An excellent service as usual. Friendly, polite and helpful. Thank you

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5

A friendly and professional service as always. Thank you

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5

I was delighted with the friendly manner and willingness to answer my questions by all the Staff

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5

always good service

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5

Great job, thanks!

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5

The whole experience from booking to completion of service was seamless and worry free.

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5

Excellent service as always. Thank you.

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5

The Service reception staff took every precaution to make me feel safe

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5

Excellent service as usual and all arrangements made me feel safe in the current situation. Well done.

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5

James was very helpful arranging a last minute courtesy car

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5

Always very organised and James at Ottershaw is always so courteous and helpful.

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5

Fabulous as always

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5

We've been servicing our CRV with you since day 1, never had a problem, treated like an old friend, 15 years on still the same. Very happy with the staff and the service. I'll be back

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5

Extremely friendly and professional service all round. Top marks and great coffee!

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5

As always the Trident personnel and quality of service is 5 star

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5

Very pleased

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5

Everything was fine from start to finish - including loan of lates Jazz hybrid for the day, Congratulations!

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5

Very good attention, nice staff, very pleased

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5

Excellent as always. Many thanks

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5

All round great

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5

always been very satisfied

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5

Staff always friendly and knowledgable

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5

1st Class service as always. From calling to say someone was on there way to pick my car up the same on returning it. James answered all my questions expertly 1st Class

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5

Once again a very good service from the team.

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5

Good service as always

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5

As always a very good service from everyone

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5

Excellent

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5

Very good job. Thank you

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5

Faultless customer service.

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5

I am always happy with the service provided by Honda Trident. You are doing an excellent job in very difficult circumstances. Thank you

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5

Great welcome from very friendly staff. Thank you to everyone. Keep safe.

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5

Always courteous punctual and professional every time

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5

Customer Service / Support at its very best.

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5

always excellent service - thankyou

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5

Very satisfied with the whole experience. Thank you

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5

Good service as always with your professional knowledgeable staff.

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5

Very good service and extremely helpful.

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5

Great service will always use Honda.

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5

Excellent as always keep it up!

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5

Great company. Great service

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5

Same professional service as always

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5

Overall I was very happy with the service and how quickly I was dealt with.

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5

Very satisfied with the service provided.

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5

I'm very happy with the service received, in particular that received by James, very friendly and helpful a true asset to your business.

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5

Excellent service as ever. Thank you.

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5

Always a pleasant experience and the coffee is very good

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5

Excellent service. Would never use any other garage.

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5

I have had my Honda Jazz now for a number of years and never have to worry about servicing etc as I know it's in good hands with staff who are polite and professional. It really does take the stress out of maintaining my car.

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5

Wonderful service as always

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5

completely satisfied

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5

Always a great service.

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5

Service department staff kept me informed, presented technical issues so that they could be clearly understood to enable me to make decisions.

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5

Thank you Alex for making the process so painless and enjoyable!!!

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5

It is always a pleasure coming to the garage with my car. It is hoped they continue the good work etc.

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5

Mark was brilliant keeping me updated from parts ordering to completion. A very well deserved thank you.

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5

An excellent experience.

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5

Impressed with Covid-19 set up of showroom etc. Toilets spotless.

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5

Have been a customer for13 years would not go anywhere else.

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5

Very good service from the staff. A car wash is good. Thank you.

Steve Cropley of Autocar reviews the Honda e Advance

Steve Cropley of Autocar has reviewed the Honda e Advance, and here are just a few quotes from his article:

It's well-made, well-equipped and extremely cute.

On the road, the E combines the best of small cars and electric cars to make a really enjoyable driving experience.

Honda benchmarked this EV against bigger cars for refinement, and it most definitely shows.

Altogether, driving the E is an uplifting experience, which shows a new way for small cars - or at least for small cars that weigh 1.5 tonnes…

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5

As usual, the reception was very friendly and service received very good.

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5

Another first class experience at Trident - thank you

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5

The man who looked after me took enormous care to clean the pen before I signed and to wipe the card terminal too so I felt safe. It was great that you were able to make a temporary repair

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5

As usual, as expected from Trident, excellent service throughout and I was kept informed throughout the process.

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5

All good thanks

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5

Love the Trident team - always go the extra mile and trust them completely

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5

Usual very high standard from Trident and so pleased to see how well organised they were to protect customers and staff,ensuring they feel safe in the current situation. Thank you

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5

Trident have always given us excellent service

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5

Very pleased with the service staff yesterday, and the sales department when I purchased the vehicle

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5

I needed a new battery for my car in a hurry. And the people at Ottershaw Honda arranged the battery to be changed even tho they were very busy. They had me in and out within 40mins. The team at Ottershaw are excellent.

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5

Well thought out and arranged. Thank you very much.

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5

Really appreciate the time taken to sort this out. Taking the car overnight and identifying the problem. Many thanks.

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5

I feel I can trust them

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5

Thank you very much for the service and the impressive way you had redesigned the showroom/office for health and safety in relation to the coronavirus.

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5

Very good service and very helpful staff.

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5

very satisfied with the service I received - thank you

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5

Well done to you all despite the current Covid 19 restrictions. Thank you

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5

Continuing excellent service from Honda Trident and high satisfaction

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5

very happy as ever

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5

Always pleased with the professionalism, friendliness and knowledge of the staff. Contacted me and dealt with small issue very satisfactorily.

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5

Good work.Thank you

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5

I am very happy with the service and friendliness of the staff particularly in the very difficult situation we are in at present.

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5

Quick and efficient

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5

always good service, everything explained in detail. Thanks

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5

Fully satisfied, Thank You

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5

As always the whole experience was a pleasure.

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5

Great seemless service from start to finish compliments to all the staff involved really was a very pleasant and stress free experience !

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5

You guys are wonderful!!

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5

Great job - thank you all!

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5

Absolutely fantastic service as always. Friendly staff and brilliant covid measures in place.

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5

very good service and friendly staff.thanks very much

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5

Thoroughly efficient and professional as always

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5

Very satisfied with all aspects of the service.

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5

Owing to the virus my car was picked up and dropped off when finished. Very professional parked my car back in my drive. I would certainly recommend it.

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5

Pick up service used. Driver rang before he arrived and on return wiped inside driving wheel / door handle with antiseptic wipe before handing back the key. Friendly and professional.

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5

I always have a good experience with Trident Honda.

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5

I used your collection service even though I live some 15 miles distant. The whole day went like clockwork & was totally stress free. Thank you.

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5

As usual efficient and professional

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5

As always, Alexandra and her team really are the A Team!

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5

Service as usual first class.

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5

Excellent service - Will use again

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5

Exceptional service from leaving a message to arrange service all the way to completion.

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5

Friendly welcome. Professional service. Comfy waiting area. No complaints. Thank you

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5

Im more than happy, thank you.

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5

I am as usual highly satisfied with the service I receive from you and your staff, and as previously mentioned your ladies toilets are the cleanest I have ever gone to, who ever does the cleaning needs a pat on the back.

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5

I have always been delighted with the service I have had from Trident Honda from the day I bought my Honda Jazz.

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5

very slick operation with extremely helpful staff at this trying time

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5

All very satisfied

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5

In the present difficult circumstances You did a very fine job. Thank you.

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5

I believe Trident genuinely want to provide a service for the customer rather than being motivated by financial gain. Even if making money is an important factor, my impression is that Trident's main aim is to provide a top quality job that customers can rely on, and results in complete customer satisfaction.

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5

Thank you, very happy with the service :)

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5

very good service & polite staff thankyou

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5

Always had a good deal from trident will continue to use them for the foreseeable future

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5

Social distancing was managed very well - thank you!

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5

Very happy and satisfied with the overall experience. Staff friendly helpful and polite very professional manner all round. I will be keeping to this Honda for my mot in sept / Oct times and recommend this garage to everyone Thank you.

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5

All good

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5

As usual Trident did a very good job.

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5

Great service as usual. Friendly and efficient. Highly recommended!

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5

For many years now I have received outstanding service in all respects from Honda and all the employees I have been in contact with. I would always by another Honda vehicle and recommend the company to others.

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5

Excellent as always. Many thanks

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5

Always excellent customer oriented service. Best wishes for the future.

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5

Very good service

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5

Well done especially as it was during difficult and trying time

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5

Always good And friendly Well done

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5

I was grateful for the car pickup and return home service; and the care taken to avoid any passing of the virus. Your agent was polite and efficient.

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5

Good Service - Friendly staff

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5

Fine service from start to finish. Particularly pleased with the cleaning of the car inside and out. Thanks

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5

Very pleased with Trident service. Thank you

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5

Always excellent Attention and Service.

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5

The Service was carried out quickly and all the staff were very courteous.

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5

Whole process was very efficient and professional.

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5

I received the usual excellent service from Trident Honda that I have been getting for a large number of years

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5

All very good.Thank you.

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5

Efficient as always

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5

Every thing worked like clockwork pick up serviced fully and returned spick and span! Many thanks

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5

Drivers who collected and returned car helpful esp as I am self isolating at the moment and we managed to deal with it all without human contact!

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5

All the staff we encountered were friendly and professional.

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5

Excellent service as always delivered by charming people

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5

My car was collected and returned to me very conveniently and courteously. Most grateful for excellent service received from Trident Honda for over six years.

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5

Superb service good information very satisfied

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5

Excellent. I was very impressed.

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5

Good service

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5

Excellent service

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5

I have used Ottershaw Trident for a long time now and the staff are always courteous and the work completed well.

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5

Very happy with Honda and Trident

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5

I have been using Honda Ottershaw/Weybridge for some years now and have always had a very good service with friendly and knowledgable staff.

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5

Overall Im very satisfied

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5

The fetch and return service is great and much appreciated

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5

The people who work at Trident are friendly and made my visit enjoyable.

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5

very impressed with the service

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5

My car went in for recall work, when done it was totally clean when my dad picked it up! Thank you for this I wasn't expecting this!

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5

It was a real bonus to find the car cleaned when I was in a hurry to leave for a meeting!

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5

The Ottershaw showroom is very welcoming, we waited in the visitor area while the car was serviced making use of the coffee machine and complimentary biscuits! The place is spotless, even the loo! Would have no hesitation of doing the same again.

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5

Excellent service on buying the car last year and since

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5

Just a very pleasant experience I wished a lot more companies was good as you thank you

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5

I appreciated the door to door service for a senior-many thanks

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5

Lovely customer reception area

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5

Very helpful staff giving excellent advice with a problem I was having. The promptness and speed of being able to bring the car in for a check-up the next day was first class. Thank you.

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5

Excellent service.

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5

good service as always

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5

Very efficient as always

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5

Excellent service.

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5

Staff always so helpful. Have recommended to several of my friends.

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5

Very helpful and courteous staff.

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5

Very professional very friendly and polite staff outstanding customer service

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5

All up to the usual high standard.

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5

Always helpful and friendly, nothing too much trouble. Service carried out to Trident's high standard,

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5

Brilliant as usual

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5

car was collected and delivered back to me during very bad weather. In each case I was alerted by telephone when to expect driver . car was cleaned and valeted, payment for M O T accepted by telephone.Staff polite and helpful at all times

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5

Great car service which is always enhanced by the admin staff who provide a first class interface with the public.

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5

Ive dealt with Trident Honda for around 10 years now and the service from everybody is never any less than excellent.

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5

No complaints! Thank you for good service and especially too for cleaning my car as well! Very satisfied

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5

Everything was first class. The staff were friendly and professional. All very good

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5

Always warm and friendly

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5

Terrific service as always - I stupidly missed my initial appointment and was given a very quick replacement date for which I am eternally grateful. Fantastic Garage so lucky to have them in the village

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5

Thanks so much for fitting in our diagnosis and repair of our trusty old CR-V at very short notice. We were fully informed as to what was needed and the work was carried out fast. Appreciated.

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5

Thank you for careful investigation of the intermittent loss of power steering problem and for identifying the unexpected battery fault. And for keeping the cost down!

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5

As always all the staff of Trident Honda demonstrated exemplary professionalism and efficiency.

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5

Super service as usual. Brendon was very efficient and friendly. Lift service (which we rarely take advantage of) was really excellent and came just at the right time. Faultless

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5

I was able to drop off the car at my convenience the day before you did the work that I asked and you dropped it back to me ahead of schedule.

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5

Just a good all round service And collect and returning my car was a great relief thank you

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5

High professional service as always from Trident

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5

As usual, first class service throughout.

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5

I am a regular visitor, and find everything works very well. Thank you.

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5

Very pleased with work carried out. Very pleasant Technicians to deal with.

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5

Very good service all round

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5

Always have excellent service from Trident Honda.

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5

Staff polite and helpful from obtaining cost of parts from parts counter, booking repair, completion of repair. The service here makes such a difference to me as a customer.

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5

As always a pleasant response and the work carried out promptly and questions answered about future work that may need to be carried out prior to MOT.

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5

Excellent as always. Kept me informed of cost and progress.

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5

The whole experience was excellent,As I opted for collection and return service. Was kept informed throughout and how service was progressing. First class service.

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5

It is now 15 years since I bought my Honda crv from Trident Honda. It has always returned for any repairs and the annual service, and I have never had anything other than an excellent experience with this garage

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5

lift service also really good

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5

Excellent service

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5

I have been a customer for any years and the staff and service continues to be excellent.

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5

I am astounded that in todays world of such inefficiency and bad service Trident manages to surpass all my expectations. The Honda garage in Chertsey is second to none.

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5

Amazing service, courteous, professional, yet friendly and approachable. Your staff are to be commended

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5

Excellent as always. Kept me informed of cost and progress.

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5

Excellent service and friendly staff as always

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5

Great service as I have come to expect in the short time I have been using Trident Honda.

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5

Trident performed as we have come to expect after several years of using. Thank you well done & keep it up.

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5

Very pleasant and friendly

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5

I've purchased Honda cars from you for good number of years, I keep coming back! Say no more!

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5

An excellent all round service. Thank you

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5

Trident is the best and I always recommend and praise Trident when asked about cars

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5

Excellent service as always

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5

Always excellent service, quick and reliable.

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5

As always excellent

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5

Since buying my first Honda earlier this year, I have found the team at Trident to be first class.

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5

Friendly and excellent service.

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5

Thank you. Fitted me in with very little notice. excellent as always

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5

All went well, and thank you.

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5

Lady on reception for service is exceptionally good

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5

Trident honda repaired my car quickly and efficiently. All staff polite and courteous. Car returned clean inside and out. What better service could you ask for?

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5

Friendly yet professional and above all extremely helpful as always. Thanks Team.

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5

I have found the service at Trident Honda very professional and consistently of a high standard

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5

Very quick, helpful and informative staff- had two calls to update me on the progress. Very impressed. Thank you

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5

Usual proficiency.

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5

As always, a pleasure to have our car serviced by Trident. We always use your excellent collection and delivery service and find the whole thing works like a dream. Keep up the good work.

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5

Very happy

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5

A professional and friendly service.

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5

I'm very happy with residents service that went I keep returning!

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5

Excellent as usual

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5

Very professional and work carried well

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5

just to say thank you to all concerned. Usual excellent service and communication. Many thanks

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5

Very good

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5

usual efficient service

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5

Usual super service

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5

Good service and helpful staff

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5

Highly professional service all round.

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5

We were very pleased with not only the service received but the professional and friendly way in which we were dealt with.

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5

Excellent service as always, extremely polite and courteous. Would always recommend trident Ottershaw.

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5

Fast friendly while you wait service, done in the original time suggested... happy

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5

Excellent service and help which makes all the difference. I will definitely stay with Honda

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5

As always exceptional service.

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5

Staff very accommodating and friendly

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5

Excellent experience, including wonderful clean loos and plenty of coffee/tea and biscuits. Great! Thanks so much.

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5

An excellent service was provided in every respect (as always)

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5

Excellent as always. I have never been disappointed in any way by the service & expertise provided by Honda Trident

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5

Everything very well done, service engineer telephoned me to ask about tyres. Very pleased with total experience.

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5

Great job, thanks.

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5

Friendly and very helpful.

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5

Excellent job by all the team at Trident, keep up the good work!

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5

I've always been very happy with the excellent service I receive from Trident.

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5

It was service with a smile from start to finish as you would expect from such a professional company .

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5

Kevin and Roger (drivers) were very pleasant company!

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5

Ever since we bought the car from Trident, and subsequent Service we have always felt Important. Service and Staff - Excellent.

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5

All the staff I encountered were extremely professional, friendly & helpful. Couldn't have asked for more.

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5

Excellent friendly service .Very friendly and polite driver who collected and delivered my car

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5

courtesy, consideration, excellent customer care service Thank You

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5

Staff are always very friendly and helpful .

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5

High standards are maintained year on year.

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5

Trident Honda are the best garage/motor sales company I have ever dealt with

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5

Great service, thank you. The chaps that collected car/drop car off are always so friendly & professional.

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5

Good Service

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5

Super efficient as always

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5

Very professional and polite. Comfortable waiting area.

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5

All in all very good thank you

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5

I booked my car in for an airbag replacement following the receipt of a recall letter, didn't have to wait too long and enjoyed a very nice cup of coffee! Thank you Honda!

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5

Always very welcoming and efficient service

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5

Fantastic Service

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5

Very pleasant experience all round.

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5

As always, my service and MOT was handled very professionally and efficiently.

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5

Usual efficient and polite service. Regular updates and communication.

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5

As ever, everything was first rate thank you. I think that Mick and Chris are already aware that I really don't like the 75 to go to anywhere but Trident.

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5

Excellent service as always. I'm never disappointed with the polite and professional attitude from all of your staff. Well done Trident

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5

Alex and James are always so courteous and welcoming. Explain everything that needs to be done or has been done. Would never consider going anywhere else.

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5

My car was collected and was very appreciated for the service.

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5

I am always pleased with servises

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5

I appreciated the transportation from and to Trident Garage also a very pleasant driver

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5

Thank you to Alex for her usual very high standard of explanation of the controls of the courtesy car.

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5

I was satisfied with the overall experience.

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5

I was very pleased with service, efficiency and friendliness of staff - and I brought home a clean car. Cost if the service was good - will bring my car back to Honda

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5

Great service as always!

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5

Always find the service team very helpful particularly Alex Cruikshank. Facilities very good whilst waiting. Car parking this time was difficult.

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5

Always excellent

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5

Excellent

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5

Every time I go to trident Honda it has been a pleasure & we could not fault anything. Thank you

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5

Very helpful

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5

Thank you again and I noticed some new and very friendly reception and service desk staff

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5

Always efficient and helpful.

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5

alway treated special with friendly and happy staff

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5

Thank you for the excellent polite and friendly service - as always

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5

As usual excellent service - just what I have come to expect

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5

Cannot fault the whole procedure and the very pleasant and polite people involved. As usual, full marks.

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5

As always excellent service thank you

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5

Always very helpful staff and pleased with excellent service, I always receive! Thank you

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5

Exellent service keep up the good work

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5

As always cannot be faulted

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5

Once again excellent service - Thanks

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5

Very Good Service as expected. Thank you

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5

Many thanks for carrying out the MOT on my 23 year Rover ( serviced at Trident from new) and drop/pick up which was really appreciated.

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5

As usual excellent efficient service.

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5

An excellent garage!

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5

Always professional and a high quality of service throughout and very reasonably priced a true example of good old fashioned service in a modern world

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5

Everything went smoothly with no hitches.

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5

Excellent all round

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5

Service carried out very satisfactory done

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5

Excellent personal service as always

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5

The service over the years has been exceptional and appreciated.

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5

The arranging and work were carried out perfectly as usual!

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5

The usual high std.

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5

A1

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5

Great service (as usual). Car continues to be extremely reliable.

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5

Friendly, proffessional, welcoming,went that extra mile. Like visiting a garage run by friends.

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5

thank you very much for your flexibility and last minute work carried out

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5

My second new Honda Jazz.Have always been completely satisfied with the service I have received

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5

Always been a great service.

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5

A nice experience,always good service

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5

Brilliant service from a friendly garage.

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5

Excellent service throughout. Thank you for your hard work and wonderful customer service.

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5

As always excellent service thank you

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5

Just a very professional task.

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5

Great staff

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5

Excellent front office team, many thanks to Charlotte.

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5

A great job, efficient and very friendly

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5

Very helpful and friendly service team on the desk.

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5

Great staff lovely atmosphere lovely coffee too

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5

First time I have used Trident Honda but I will definitely be back. Excellent service experience from start to finish. All the staff were friendly, polite and efficient.

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5

This is my first Honda and since buying the car from Trident I have been treated in a very friendly and professional way. Nothing appears to be too much trouble. Well done Trident and all those I have dealt with.

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5

Fantastic as usual

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5

The time was explained before the keys were handed over. The keys were returned within the time specified bank. The car was cleaned and polished and driving away I felt happy and satisfied with the service

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5

Excellent services good cup of coffee plus broadband. Staff at reception Alex was excellent

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5

Ive been a loyal customer for many years and will continue To be. Always happy with the service received

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5

simply the best

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5

Excellent as usual

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5

courtesy lift to/from home was very welcome.

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5

Good service as always. Thank you

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5

All brilliant

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5

Excellent service and very friendly efficient staff

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5

Great Customer Service, Very Friendly Atmosphere.

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5

As always excellant service from start to finish.

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5

It was really great experience, Thanks

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5

thank you for the attention and service received

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5

James was so helpful when I rang with the problem.

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5

As always very pleased with the great service

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5

All done excellently.

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5

The whole business is customer orientated from sales to service.

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5

Just excellent

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5

Excellent service as normal. Thank you for your help.

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5

Same high standard of service that I have come to expect. Thank you Trident.

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5

Each time I have used Trident Honda's services I have been equally impressed. thank you to the team.

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5

Good service and brilliant staff

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5

The level of service and efficiency is great have purchased 2 cars from you now and will continue to use you in the future

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5

Purchased car from Trident and they have always supplied a good service.

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5

I have been dealing with you for over 10 years now and always found everyone to be extremely helpful and friendly in all departments, wouldn't want to go elsewhere. Thank you

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5

Excellent service as always , from start to finish. Many thanks Trident.

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5

I always receive excellent service from the whole team, I am very happy to be with Trident Honda and always recommend your dealership. Thank you

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5

Big thanks to Charlotte for professional and friendly support. She is a star!

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5

Excellent work and service as always from Honda Trident Ottershaw

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5

Professional and friendly service as usual.

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5

Always great service and Alex is great in reception

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5

Excellent service as usual

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5

Always very helpful at Trident Ottershaw

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5

As usual courteous and professional, courteous friendly.

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5

Excellent service as usual! Delighted!

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5

Always happy with service

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5

it was all very straightforward, the guys collected my car from work, and then bought it back, they were very polite, friendly and it couldn't have been easier. Thank you so much

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5

Wonderful service,as always.

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5

As usual first class. Keep up the good work

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5

Great service from a professional team at a reasonable price.

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5

Friendly, Professional and totally Trustworthy. Thank you Team Trident.

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5

Excellent service, polite and friendly, the usual high standard

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5

Brilliant service as always

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5

Excellent as ever

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5

Always a pleasure doing busness with you - Thank you

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5

A very good experience. No fuss.

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5

as usual first class service .

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5

Overall very good service thank you

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5

Friendly and helpful staff at booked the appointment, checking the car in and collecting it. Car was very clean and in good working order after the service. The lift home service is very helpful and the driver are always very friendly.

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5

Great service, collection of the car and delivery back home is very convenient.

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5

Fantastic service as always, thanks again to the Trident Ottershaw team!

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5

Trident Honda make it easy for working people to get their vehicles serviced, etc without disruption to their working lives, which I really appreciate. They even brought my car back to me in the afternoon, when collecting it would have caused me issues as I was busy in the office until 5.30 pm earliest.

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5

Excellent service all round. Thanks.

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5

We received amazing service from Trident garage and have no hesitation in using them again or recommending them to others.

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5

Brilliant service as usual and the reason why I elected for another Honda

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5

Very satisfied with the service

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5

Super staff and a job very well done - as always. Many thanks to everybody

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5

I was very satisfied. I have bought 3 Hondas in a row from Trident and will probably get another when this one is a bit older.

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5

Excellent again

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5

Very satisfied with everything from pickup of the vehicle to the return of a cleaned and valeted car!

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5

The bonus of a car wash and clean was unexpected and much appreciated. It relects well on the dealership. Good customer service is another reason for staying with this dealership.

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5

My car was picked up from home and then brought back to me and at every stage the staff were courteous and friendly. Very easy and efficient process. Thank you

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5

Always get top service from the team

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5

A lovely clean car, inside and out, was an extra bonus. Great having door to door service. Always very pleased with the whole experience. Thank you

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5

Always a friendly and efficient service at Trident. The car looked and felt very good after the service. Many thanks to the Reception and the Mechanic Staff for all the work done.

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5

Trident Honda exemplify Excellent Customer Service.

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5

Excellent service.

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5

The usual excellent service, thank you.

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5

Always excellent to deal with both on the phone and in person. Despite the distance we get both our cars serviced by Trident (where we bought them) as we feel the quality of advice and all the work done there is excellent.

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5

Very friendly staff and comprehensive service given, thank you.

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5

I was extremely very satisfied with the service I received thank you

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5

Always great Service & Professional Operation at Trident. Thank you

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5

a trouble free experience

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5

Fantastic service. Thank you

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5

Ultra professional service and I wouldnt go anywhere else despite living miles away

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5

Very satisfied. Thank you.

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5

Excellent service

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5

Very pleased, very professional throughout. Thanks

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5

Excellent service, as I've always come to expect. Well done Trident !

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5

James was very helpful, and all the way through I was informed what was happening. I always use Trident Honda for my Service/MOT, and as always the service was excellent.

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5

Same excellent service over last 7years.

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5

As usual a good and friendly experience

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5

As always excellent service, I like that the service team always keep you informed by ringing you when the car is ready instead of relying on the customer to ring in and ask if it ready (as service garages used to be)

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5

The best service with the most pleasant staff ever.

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5

Always been very satisfied with the service I received from Trident at Ottershaw. Staff always very friendly and helpful.

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5

I was very pleased with Trident excellent service all round.

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5

I would very much like to thank Chris Monk for his excellent service and his friendly and professional service at all times

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5

Always a pleasure to visit Honda Ottershaw, everybody friendly and helpful.

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5

James om service reception was accurate of service time, valet excellent, no complaints many thanks.

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5

Delighted and satisfied.

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5

I was very pleased with my first service here & have taken out a service contract. Will certainly recommend you

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5

A very efficient pick up service and very pleased with work done.

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5

One of the best dealers I have experienced.

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5

Great service, thank you very much. I would definitely recommend.

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5

Very satisfied

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5

Alexandra is a delight to deal with and very experienced and helpful. you are lucky to have such a loyal employee.

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5

I was impressed that I was told that the repair was found in the event to be simpler than expected and, therefore, the charge was much lower than originally quoted. So many companies these days would keep queit and charge the full quoted amount. Well done Trident, I am very grateful.

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5

First Class Service

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5

very satisfied.

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5

Excellent service as always - Please keep it up and I will stick with a Honda indefinitely

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5

Used this garage from day one of buying the car and will continue to use them. Always been satisfied with the help shown by all of the staff at trident.

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5

High Standards being maintained

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5

The car pickup and delivery service was excellent and extremely punctual and well appreciated

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5

Very efficient and friendly service, thank you

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5

Easy on-line booking and car ready for collection by the agreed time. Bonus car returned washed

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5

As always great service, and excellent staff attention much appreciated.

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5

Always great service

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5

Good service with the various alternatives of transportation or waiting on site while vehicle is in work is much appreciated

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5

Very good service

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5

Excellent service all round.

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5

Nicely cleaned as well

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5

Great as always. Why go anywhere else?

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5

very happy

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5

Very good service and also for collecting and returning my car. Thank you.

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5

The service was second to non, I would very much recommend Trident to everyone.

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5

V.v.nice service. People inside are friendly n helpful.problem was solved in few minutes.

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5

Always extremely pleasant and helpful and warrant recommendation.

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5

Very nice staff

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5

Wonderful service, courteous and polite staff. Explained everything and kept me updated. Will always use this garage for new cars, mot and service. Highly recommended.

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5

I am always delighted with my service - you are a great group of people and am ALWAYS VERY PLEASED. THANK YOU !

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5

I wouldn't go anywhere else.

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5

Your staff are frendly and professional providing a first class service- Well done.

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5

The collection and delivery service was first class

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5

Excellent service 'thank you'.

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5

All the staff are very friendly and helpful especially the drivers who took me home then collected me later

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5

Always pleased with the service provided and glad to have my car returned sparkling inside and out every time.

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4

Always a very professional and good service

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5

Good service throughout.I like the e-mails providing advance notice of he need for a service. We received a call during the day providing advice on the need for future work on brakes and tyres and this was repeated when the car was collected

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5

Great service, thanks

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5

All 100% Thank you

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5

I will only buy Honda's cars because of the reliability of them and the excellent service I get from Glen Wallis at Ottershaw branch. I like Honda efficiency in all departments so much I recommend whenever I can.

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5

Happy in every way. Thank you

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5

Everything seemed up to your usual standards. Thank you

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5

Great synchronisation with body shop ..

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5

Since we bought our honda at ottershaw we have had an amazing service extremely satisfied

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5

A pleasant experience as always

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5

Brilliant service, thank you

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5

I appreciated the transport arrangements to get home after I had left my car.

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5

Good interaction and explanation of the options. The collection and drop off service was excellent.

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5

I am very happy with all dealings with our local garage to date. We have received excellent service.

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5

Excellent service from all your staff. Many thanks and best wishes for a very Happy Christmas. See you next Nov/December.

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5

Really happy thank you

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5

Great support in a very timely manner

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5

Brilliant Service as always with Trident Honda Ottershaw.

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5

Always first class service and kept informed

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5

I'm always pleased to see that the Trident Team are still welcoming me. Upgrade of sitting area and improved coffee machine a bonus. It's always the people that count with me. Thank you.

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5

Excellent service as always

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5

Great service as usual

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5

Excellent as usual

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5

All aspects from sales to first service was highly satisfactory.

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5

Perfect all round

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5

Excellent service all round, as usual, thank you.

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5

I bought my CRV from Honda Trident in early 2005 and have always used the garage ever since. Always a good experience. Thank you

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5

As always first class service

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5

Always very helpful and efficient. Thank you

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5

Many thanks - it is a pleasure to use your services

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5

Good job this time thank you

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5

Always good service

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5

Great service and efficient, friendly staff.Everything well explained.

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5

Friendly and efficient as usual - thank you

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5

No complaints, Alex Russel is always very helpful and knowa her stuff.

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5

A service that goes the extra mile for customers. Well done Trident - a professional team at all levels.

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5

excellent service

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5

I have always been pleased with the professionalism and friendliness of Honda Trident. Its a good atmosphere when you visit the site and I am always made to feel welcome

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5

The way in which the Service Manager and the team dealt with my warranty claim was beyond the extra mile and I was delighted with the level of service provided. 5 star plus !!

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5

The service was done quickly and efficiently. A good experience all round.

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5

Thank you to the team

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5

Whenever I have a conversation with someone about cars and of course they ask me what I drive. They just ask why? I tell them that the Honda Jazz is about the most reliable car on the road. I follow that up by telling them that Trident Honda after sales service is incredibe. They actually car about the car and the customer. Been with you guys for quite a while now. I wont be going anyhere else in a hurry. The whole team at trident is pretty much faultless. Lots of talk at the F1 Grand Prix about Honda engines..that's cos you guys know what your doing. We done and thanks for looking after my Honda and Me.

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5

Very helpful phone calls and explanation

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5

Always very helpful.

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5

Waiting facilities are good.

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5

The receptionist was very knowledgeable about the repair needed and explained all I needed to know. The workshop rang me to keep me informed and my courtesy car was fantastic. What better service could you give? A happy customer who would not hesitate to recommend trident at Ottershaw.

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5

As usual, the treatment we received from Honda was excellent. My car was only in for an MOT but I was given a lift back from home to pick up which had not been requested in advance. As a bonus my car had been given a really wonderful clean, inside and ou. I realise that happens when you have a yearly service but not an MOT. 10/10

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5

Great, as usual, many thanks

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5

As a long standing customer I have never been less than totally satisfied with every aspect of all services. The fact that I have been a customer for more than fifteen years speaks for itself!.

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5

It is always a pleasant experience to visit the showroom. Everyone is always welcoming.especially Mr Barnet ,who sold me the car originally. Trust is always good.

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5

Excellent all round service as always.

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5

Same excellent service as always.

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5

Great collection/drop off service. Thank you

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5

Good work Trident.

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5

Good job

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5

A big thank you to Chris Monk for all his help in dealing with Honda.

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5

Professional and good value as always.

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5

Very Happy

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5

Prompt and friendly service, as per usual. Thank you for being there.......

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5

10 out of 10 you went the extra mile!

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5

As always excellent

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5

Very helpful Trident professional on reception when I was collecting my car from its service and MOT. Was able to talk about budgeting for future services and also best car option when I will be retiring possibly next year.

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5

This was a repair to my CRV following a no fault crash from a third party. Chris Monk couldn't have been more helpful in giving initial advice in dealing with the insurance and car hire companies. Chris managed the whole process of the repair to my satisfaction with timing to fit in with my holiday plans, keeping me informed throughout on progress. Even when there was a minor hiccup at the end, he couldn't have been more helpful to get it resolved. The best part of the process was having a single point of contact to deal with, who obviously knows his stuff which was reassuring when you've experienced an accident.

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5

Thank you again for your care and service

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5

Professionalism at Trident Honda is on top level. Their service is amazing and will definitely recommend to buy new or used/approved car there. Everyone is really friendly and they actually listen to customers.

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5

Great service full backup service

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5

Very happy with the service and friendliness of all staff.

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5

Was really pleased with how my 'air bag' warning light was dealt with. From dropping of my car to picking up the car the following day could not have been easier. My only issue was with the traffic which is outside of your control but on the whole it's 5 stars from me

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5

Many thanks for your hard work which is always well done!

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5

Excellent

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5

A reliable and friendly service; thank you.

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5

Everything went smoothly from booking in the service to the collection and return of the car. As always surprised at the overall cost.

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5

Good service as always. Thank you for looking after me so well

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5

Trident/Honda service,and dealings always good. Thank you

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5

Having been a customer of Trident Ottershaw for many years, with a short break when we went over to Skoda, I can't tell you how pleased I am that I bought my Honda HRV from you. Other customers waiting with me had similar views, you are doing it right.

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5

Quick efficient service,the lady who dealt with me was friendly, and efficient.A good experience (again).Regards.

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5

The car was collected from my home and delivered back after the service. This was as usual done in a very professional manner by your excellent staff. Your reception staff also give excellent on the telephone. Cannot fault any of it.

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5

No problem what so ever

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5

I have bought several cars from Trident over the years and have always been impressed by their high standard of work and professionalism. The front desk staff are always cheerful, polite and respectful, particularly Alex, who has looked after me sp well for many years. Finally, the recent showroom alterations are a great improvement - so light and modern.

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5

An excellent service as always. Polite, friendly and helpful.

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5

Excellent service at short notice

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5

In my opinion if every company across the whole spectrum were as easy to deal with as Trident Honda the world would be a much nicer and easier place to live in. 1st Class well done keep up the good work and Thank You

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5

This is the best garage I have ever dealt with.

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5

This is the 4th car I've bought through Trident Ottershaw and I have returned each time as I know it will be an excellent experience. I have been driving Honda cars for more than 10 years and love the cars. The transaction is smooth, service is excellent and guidance on the finance options allow me to make postivie decisions. I feel confirdent that they offer a great customer service.

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5

Excellent service from your team, very friendly and helpful. Very pleased with my courtesy car. I received a call from your technicial detailing work needed with a full explanation. Pleasant waiting area with coffee and biscuits. Easy to get to from the M25. Will definitely recomment your garage and use you in the future. Well done and thank you.

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5

Excellent service as usual.

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5

Great work!

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5

Never disappointed and always pleasantly surprised by the first class service that Trident persistently offer.

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5

The staff have gone that extra mile for me, which was much appreciated.

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5

From first making my appointment for my service and MOT until completion and return of my car to my home I had excellent service. I have had excellent service from Trident Honda Chertsey since I purchased the car at beginning of this year.

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5

Cannot fault your staff. After three jazzz cars I am amaze to say you should be proud of all your staff this is of course my personal opinion.

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5

Could tell as soon as I drove a few miles down the road that it had been serviced

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5

Excellent experience and am pleased I will be using this garage again.

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5

Professional as always with the personal touch. Wouldnt go anywhere else

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5

As always, the whole experience was a joy. Pleasant and professional people who listen and who you feel you can trust.

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5

Thank you for helping me with my car.

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5

Very impressed with how you kept me informed and endeavoured to keep costs down - much appreciated! Thank you.

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5

i am very happy and pleased with the service i received

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5

All went very well.

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5

James Lewis Service Adviser, did an excellent job from star to finish, as did the technician Matthew Poole, thank you.

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5

Always happy with service

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5

A pleasant experience, as always

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5

Thanks for all the help. Brilliant work.

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5

I was very happy with the service and the condition of the car returned.

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5

All staff are always friendly, courteous, helpful and professional which is very important to me and would certainly be a key consideration for me when choosing my next car.

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5

Great service as usual. Have been wiith the Ottershaw branch since 1997 and have always found you helpful and efficient. Nice to see the familiar faces and in particular, Sean.

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5

Very good service, it was collected and delivered back to me. The car had been valeted as well.

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5

Excellent customer service

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5

Always welcoming. Feel free to wander around all the cars on display without being put on. I always arrive with my little terrier who is not the politest of dogs but i have always been accepted as a double act. I am enjoying my current car very much knowing it is being well looked after. I also know in the future where my next will be from. A huge thankyou to you all, as a widow I feel very comfortable in the whole environment of the garage. To me that means a huge amount.

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5

I wouldnt go anywhere else. Always very happy.

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5

I Always receive first class service at this garage

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5

Overall an excellent experience.

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5

Very pleased, thank you.

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5

Excellent all round. Thank you

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5

Could not be happier with the service and attention I received

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5

All those I spoke to on the day of the service, including the gentlemen who took me home and collected me were very pleasant. It suggests that Trident is a good place to work and therefore a well-run business.

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5

Have used Trident Honda for over 10 years and have always found servicing and sales department excellent. Waiting area with newspapers, hot drinks etc. Very good. Cleanliness of toilets second to none.

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5

Excellent service as always

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5

As usual Trident Honda were fantastic.

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5

Keep up the good work, thank you.

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5

10/10 picked up and dropped back and kept up to date from the team thanks

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5

professional throughout well done everybody

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5

Big thanks to the driver who drove me back and forth. Excellent guy. Lovely manners and very friendly. His name was Derick.

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5

Courteous and friendly staff

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5

Superb service.

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5

We've had our cars 10 years now and bought through you. They're still reliable, including the Civic hybrid. So still very satisfied with our overall help from yourselves; also with the premium wash clean where the 2 friendly gentlemen were pleased to get our thanks direct for doing a good job.

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5

I am always treated with respect and get on well with the Team

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5

One of the main reasons I keep my Honda is the excellent standard of service I get at Trident. I met friends after the Trident visit and compared notes; all who had been to Trident highly recommended it to those who hadn't, each one of whom had horror stories from dealings with other brands' main dealers. Well done Trident team!

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5

Excellent all round

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5

Excellent service from start to finish which is why I have used your garage for so many years. Very reasonably priced and very professional staff. Thank you

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5

Good communication re pick up of car for service

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5

Thanks for driving me home AND delivering car to my house. Too many surprises in one day!

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5

I really appreciate the service that I have In Trident. I trust them and feel very reassured that my car is in good hands, and that the work will be done efficient and reliable. That they know what is needed. Its far away from me but I think its worth the trip. I have tried other Hondas garages but dont feel the same confidence. Thanks to James and Mick .

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5

Always very helpful and friendly

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5

Always welcoming and efficient. All comments treated seriously and never made to look trivial. Thank you, one and all.

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5

The complete experience including returning myself home and collecting me on completion of the work was perfect. Well done service team and Bill the driver.

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5

As always great service

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5

Having been with Trident over many years, this experience was what I expect, very high standard as usual! Thank you.

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5

I asked for some work to be carried out on the tracking the fitter rang me explained the situation and advised me to take other action with a specialist dealer , this impressed me as lots of garages would have just done the job to get more money . I cannot praise his garage enough. Thank you

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5

Great!

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5

Excellent

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5

Always efficient, helpful and you can always get through on the telephone, staff polite and human . Thank you

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5

Very friendly experience

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5

The service team and reception team are all excellent ! James and Shaun excellent. Courtesy drive very friendly and chatty.

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5

I was treated with courtesy and professionalism from booking the vehicle in to having the work done explained to me on completion. As a disabled pensioner, it was a tremendous boon to have the vehicle collected from my home on the morning of the booked service and having it returned later the same day. It just doesn't get better than that. Lastly, while we all complain at the cost of most things these days, I have to commend Trident for their restraint when it comes to setting prices. Their fee scale is both sensible and affordable. Would I recommend Trident? Absolutely!

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5

Great as usual. Many thanks

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5

As always excellent service from helpful friendly staff

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5

Very satisfied with initial service enquiry and this was effected through reception, service desk, transport arrangements, service information form and with advice with the findings. Also with the vac & shampoo/wash finish.

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5

Excellent service throughout

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5

Excellent customer service upon arrival. Very friendly and helpful staff. Updated about the works required on my vehicle for my approval prior to undertaking them. Would recommend.

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5

Mick in Service Dept. called me and explained the required repairs clearly and sympathetically. Well done all and the coffee was good too.

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5

First class service as usual.

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5

Very good experience as always - thank you!

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5

Thank you for the usual great service!

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5

I always have received great service from the team, thank you

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5

I wasnt booked in for work on my car. I had a noise which needed investigation and correction. This was dealt with plus a couple of other things which were noticed. As always Im very happy with my experience and will continue to use your services as long as I have the car. Thank you.

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5

Alex was very helpful as usual

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5

Professional and friendly service as always.

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5

The fact that you drop me back home after I have brought the car in for Service and then collect me again to go get my car back is wonderful and makes a sometimes complicated experience totally simple and straight forward. I rave about this to my friends, who dod not have the same service.

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5

Thank you very much for your reminder. I very much regret that I now no longer have my Honda Jazz. In August last year I crashed my car. The air bags worked perfectly well. As a result the car was written off and I have decided to give up driving altogether. Our family have been customers of yours for a very long wim and it is very sad that it has come to this. I will continue to promote your business as much as I can. You are not one of these impersonal large dealerships - you still maintain close personal relationships which has been very appreciated over the years. I wish you all the best in the future.

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5

Purchased car from Trident (Paul) and very happy with service/help over the years

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5

The usual very efficient service. Thank you.

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5

What ever the problem or service your staff always make it an easy process.

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5

Pick up car from my home very helpful

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5

As always very polite and on time, very satisfied with whole team .

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5

Very friendly and courteous staff as always! Best and most trusted Honda garage I've used.

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5

Great service as usual

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5

Really appreciate being dropped back home after dropping car off and picked up to collect car at end of service/MOT. Great customer service.

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5

Excellent in every way, as usual for Trident.

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5

First class service for a booked while I waited m.o.t.

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5

All seems to be very satisfactory.

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5

Great team

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5

Excellent service as always

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5

Very professional and friendly service at a great price. Thank you.

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5

You cannot get any better my personal opinion.

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5

Good..thank you

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5

Great service - as always ! thank you

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5

Excellent and courteous service as always

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5

It was only a minor repair this time but more than happy with the outcome

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5

The car warning light came on while i was out driving i called in for advice, 2 hours later i drove home with a repaired car. Excellent service . Many thanks.

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5

A pleasure as always to use Trident Honda. Caring attitude of counter staff, Mick servicing and driver Bill. Thankyou.

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5

As usual, my sincere thanks to all the team at Trident Honda.

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5

Very happy with the Service and cleanliness of the car returned. thanks,

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5

I have recommended you successfully.

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5

Excellent service all round. Many thanks.

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5

Excellent service as usual! My car was collected and returned to me in pristine order - the young lady who rang to explain the invoice was clear and friendly. I am delighted with everything about Trident Honda!

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5

The service was very good as usual! Thanks

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5

Your contact with us by phone was very helpful

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5

My car was collected from my house and returned same day. Excellent service.

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5

I am very happy with the Honda experience

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5

Have been a customer for 4/5 years extremely satisfied with all the help and support I have had and continue to have - Thank you so much

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5

Excellent as always.

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5

excellent service, well done!

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5

Always friendly staff, reasonable prices and great service at Ottershaw. 10 out of 10 for my very expensive repairs!

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5

Perfect

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5

Very quick and efficient service as always.

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5

Always excellent service

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5

Honda Trident offer an excellent service

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5

The whole process was efficient, the staff courteous and friendly. They arrived to pick up my car for service and MoT. They rang the day before to confirm they were coming and that they would ring just before arrival, which they did. I received a phone call to explain a problem with one tyre and asked if I wanted repair done, giving cost. All was done and I received a phone call to say all was ready and to collect payment. The car was delivered back to my house before the deadline I had specified. Well done all at Trident!

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5

Everything was excellent, thank you, including the coffee/biscuits. It was all five star, and I do and have recommended you.

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5

very good and pleasant service, would recommended them

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5

Always a pleasure to deal with Trident and I dont feel ripped off.

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5

Very good service as always. My car was picked up for service and MOT and returned as times stated. Phoned to let me know they were on their way both times. Car had a valet so was nice and clean inside and out. Very pleasant driver.

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5

the staff are always very good, efficient and friendly

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5

Excellent service - as usual. Very consistent. Thank you

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5

Trident are always very satisfactory.

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5

My little car is my pride and joy and I would like to thank everyone who worked on it for the trouble taken and for the collection and delivery service which is a great help and always a pleasure.

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5

Very warm and friendly people

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5

Always a pleasure to have a car serviced / MOT at Trident. Totally trust worthy

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5

Always first class. I do recommend to others your efficiency.

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5

What more can i say.... EXCELLENT..

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5

Have always been satisfied with the service provided honda Ottershaw .

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5

Excellent service throughout from all, very impressed. This is why I keep coming back. Great work Trident you are an excellent ambassador for Honda and your industry.

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5

Very professional service

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5

Always very satisfactory

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5

Absolutely no complaints, as usual!

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5

My car was cleaned inside and outside. I always feel safe and confident that my car is in good hands and taken care of properly. Thank you.

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5

Since buying the Car from Trident, every visit, be it for service or anything else has been excellent.

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5

excellent service all round

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5

Excellent response to a relatively minor fault but one which effectively made difficulties for driving. Thank you again.

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5

As usual very good.

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5

I have been a customer for a number of years, and have always been extremely satisfied with the service provided. However this year was exceptional!!!! My car was booked in for a standard service and MOT. Arrangements were made and I had my car collected first thing, which meant it was first in the workshop for its service and MOT...it was then returned to me within 4 hours, with payment taken over the phone. I didn't even step outside my front door. Marvelous!!! and effortless!!! Many thanks Trident Service Team for an excellent service....long may it continue.

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5

..everything was done quickly and well. Thank you.

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5

Trident sorted out my car fantastically & I am very grateful for their great service & professional manner.

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5

Always received an excellent service - Thank you

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5

Everything about the garage is good, very pleasant and helpful staff and even a coffee machine if you need to wait. I have used Trident for my servicing since I bought the car and would not be tempted to go elsewhere. Thankyou

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5

Now on my 3rd CRV from Trident. Would not go anywhere else in the area for a Honda. Staff are always pleasant, courteous and knowledgeable

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5

Fantastic service and MOT as always. My car was cleaned inside and out for me, and even brought around for me when I picked it up. Everything was explained in detail and they rang me when the work was completed. I will be back next year as usual for my first class service.

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5

Excellent all round

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5

Cannot find any faults. Great service as usual

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5

Staff are always friendly and very knowledgable

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5

Efficient friendly quick

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5

Always excellent service from the staff at Trident.

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5

Courteous and efficient .

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5

During 55 years of motoring, Trident is easily one of, if not the best dealer I have ever experienced.

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5

Trident Honda Ottershaw is literally the nicest and most friendly place. The service is always 100% from all the staff. Thank you!

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5

Excellent service. Couldn't ask for better!

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5

Sean was my point of contact for the repair/replacement on the sun roof seals on my HR-V whilst under warranty. The estimate of time to undertake the works was totally accurate. I appreciated the use of a courtesy car whilst the repairs were undertaken. I was eally impressed with the Honda experience right from day one when I entered the showroom to enquire about the purchase of a new car. I am equally impressed with the support provided by the service department especially Sean who organised the above works. Sean liased with me in a professional, knowledgeable and friendly manner. Excellent front of house skill. Please pass my thanks onto all those involves with the works.

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5

After trying another two Honda dealers, your services are outstanding and we trust you. We are committed to using your service even though it is a long to travel and it takes at least an hour drive , it continues to be worth the effort. Thank you. One little thing, I suggest that when you send the SMS reminder you include in your message not to forget the Service Book, just to be prepared.

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5

Alexandra is superb with customers

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5

As always friendly staff and excellent service all round.

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5

All staff very friendly and helpful greeted by Sean and kept updated about necessary work. Courtesy lift really appreciated and Peter friendly and provided a smooth journey as always

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5

I Took advantage of the pick up and delivery serviced offered. Good communication by driver and from service staff at base Thanks

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5

All very professional

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5

All the way through 5 star service

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5

Great service

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5

My car only came in for an MoT. I'd called the previous day looking for an appointment a fortnight ahead but the only slot they had within the next month was the next day. The courtesy car to run me home and pick me up later was an unexpected bonus for just an MoT, as opposed to a full service. And to find my car had been cleaned inside and out was a delightful surprise!

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5

From the time I bought the car from you (when it was six months old) I have always received the best service and attention. Admittedly my contact is always with your frontline staff who are always courteous and helpful but your staff behind the front line are equally good which can be judged by the standard of their work.

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5

Excellent customer service, kept me informed and all work carried out to a high standard.

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Tag: reviews
5

Have dealt with Trident for many years. always most satisfactorily.Yesterday was no different.1st class from start to finish.

Tag: reviews
5

Good service. Friendly and efficient staff at reception (Sean and Alex)

Tag: reviews
5

Even under a refurb the staff managed to provide a great service, I recommend anybody to consider Honda

Tag: reviews
5

In for burst tyre on a Sat fixed first thing Monday. Picked up by your courtesy car. Excellent service

Tag: reviews
5

You should be extremely proud of the service you provide - it makes a massive difference and sets you in a different class to everyone else

Tag: reviews
5

A brilliant service from start to finish. Very pleased.

Tag: reviews
5

Great garage to deal with!!

Tag: reviews
5

In for routine service and MOT,but spare part needed which was not in stock.The items were obtained and the car was still returned to me on time. I can only describe this as excellent service. I have been a regular customer for approximately 20 years,and always been satisfied. Many thanks

Tag: reviews
5

You've been looking after my car from new, that's for 13 years, and I have never been anything other than very satisfied.

Tag: reviews
5

Most impressive, and the courtesy clean and vacuum very much appreciated. Thank you.

Tag: reviews
5

Very kindly Service Dept fitted me in at very short notice to sort out a rattle in the driver's door catch. This was cured despite the mechanic being unable to find any problem in that area!

Tag: reviews
5

I am more than happy with the service I received from Trident

Tag: reviews
5

Excellent service as always. My car was collected and returned to me as I am unable to drive at the moment because of sprained ankles! I could not have asked for better care. Thank you.

Tag: reviews
5

I have been a customer with Trident for many years and they have always been a pleasure to do business with. I had a short spell away with a competitor and although I liked the other vehicle, Trident could not be matched for all the things you have asked in this questionnaire. I am very pleased to have purchased my Honda HRV.

Tag: reviews
5

Very pleased with the car repairs and cleanliness on picking it up also the help I got from the staff. I give it 10 out of 10

Tag: reviews
5

Very good people and company

Tag: reviews
5

They were amazing - I called that morning with an issue and they fitted me in that day, explained what they were going to do and did it in less than 15 minutes. Trust them completely. Such a relief

Tag: reviews
5

Just delighted with your service all round - no complaints at all. The guys who collect the car and deliver back are great. Thank you.

Tag: reviews
5

Brillant ,all round!

Tag: reviews
5

My car was collected at home which makes it very convenient. The chap that collected and returned the car was very polite, friendly and professional as was the chap who rang when the car was nearly finished. Great, efficient service and hoping the car service and MOT were carried out as effectively and efficiently too. Thank you

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Tag: reviews
5

All the staff are so nice. Thanks

Tag: reviews
5

James at the repair desk was really helpful and extremely efficient, as a GP I need my car to work so was extremely grateful battery changed so quickly for me, thank you to changes and the repair team who looked after my car on 03.01.18

Tag: reviews
5

To date I cannot fault Trident. Despite the works going on both outside and inside the showroom I received the usual courteous and efficient service.

Tag: reviews
5

Very good staff

Tag: reviews
5

Excellent as usual.