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Tag: reviews

Trident Honda is a family business established in 1963. Our desire is to provide nothing less than outstanding customer service.

If we have failed to delight you, then please accept our sincerest apologies and we would love to have a chance to put that right. To that end please Contact Us, or call 01932 874411 and ask to speak to either our Customer Champion, Dealer Principal or myself.

If you would like to leave us a review, then please visit one of the following sites:

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If you would prefer to add a review outside of Google and Facebook, then you can either wait until we send you a post-service survey, or simply Contact Us with your rating and any comments.

Thank you.

Managing Director, Richard Roberts


Richard Roberts
Managing Director

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Please view our recent Google and Facebook reviews below:

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Please read below feedback provided by our customers in their workshop surveys. Please note that their names have been redacted to maintain their privacy.

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5

Just a very professional task.

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5

Great staff

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5

Excellent front office team, many thanks to Charlotte.

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5

A great job, efficient and very friendly

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5

Very helpful and friendly service team on the desk.

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5

Great staff lovely atmosphere lovely coffee too

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5

First time I have used Trident Honda but I will definitely be back. Excellent service experience from start to finish. All the staff were friendly, polite and efficient.

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5

This is my first Honda and since buying the car from Trident I have been treated in a very friendly and professional way. Nothing appears to be too much trouble. Well done Trident and all those I have dealt with.

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5

Fantastic as usual

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5

The time was explained before the keys were handed over. The keys were returned within the time specified bank. The car was cleaned and polished and driving away I felt happy and satisfied with the service

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5

Excellent services good cup of coffee plus broadband. Staff at reception Alex was excellent

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5

Ive been a loyal customer for many years and will continue To be. Always happy with the service received

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5

simply the best

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5

Excellent as usual

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5

courtesy lift to/from home was very welcome.

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5

Good service as always. Thank you

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5

All brilliant

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5

Excellent service and very friendly efficient staff

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5

Great Customer Service, Very Friendly Atmosphere.

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5

As always excellant service from start to finish.

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5

It was really great experience, Thanks

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5

thank you for the attention and service received

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5

James was so helpful when I rang with the problem.

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5

As always very pleased with the great service

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5

All done excellently.

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5

The whole business is customer orientated from sales to service.

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5

Just excellent

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5

Excellent service as normal. Thank you for your help.

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5

Same high standard of service that I have come to expect. Thank you Trident.

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5

Each time I have used Trident Honda's services I have been equally impressed. thank you to the team.

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5

Good service and brilliant staff

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5

The level of service and efficiency is great have purchased 2 cars from you now and will continue to use you in the future

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5

Purchased car from Trident and they have always supplied a good service.

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5

I have been dealing with you for over 10 years now and always found everyone to be extremely helpful and friendly in all departments, wouldn't want to go elsewhere. Thank you

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5

Excellent service as always , from start to finish. Many thanks Trident.

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5

I always receive excellent service from the whole team, I am very happy to be with Trident Honda and always recommend your dealership. Thank you

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5

Big thanks to Charlotte for professional and friendly support. She is a star!

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5

Excellent work and service as always from Honda Trident Ottershaw

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5

Professional and friendly service as usual.

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5

Always great service and Alex is great in reception

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5

Excellent service as usual

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5

Always very helpful at Trident Ottershaw

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5

As usual courteous and professional, courteous friendly.

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5

Excellent service as usual! Delighted!

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5

Always happy with service

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5

it was all very straightforward, the guys collected my car from work, and then bought it back, they were very polite, friendly and it couldn't have been easier. Thank you so much

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5

Wonderful service,as always.

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5

As usual first class. Keep up the good work

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5

Great service from a professional team at a reasonable price.

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5

Friendly, Professional and totally Trustworthy. Thank you Team Trident.

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5

Excellent service, polite and friendly, the usual high standard

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5

Brilliant service as always

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5

Excellent as ever

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5

Always a pleasure doing busness with you - Thank you

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5

A very good experience. No fuss.

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5

as usual first class service .

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5

Overall very good service thank you

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5

Friendly and helpful staff at booked the appointment, checking the car in and collecting it. Car was very clean and in good working order after the service. The lift home service is very helpful and the driver are always very friendly.

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5

Great service, collection of the car and delivery back home is very convenient.

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5

Fantastic service as always, thanks again to the Trident Ottershaw team!

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5

Trident Honda make it easy for working people to get their vehicles serviced, etc without disruption to their working lives, which I really appreciate. They even brought my car back to me in the afternoon, when collecting it would have caused me issues as I was busy in the office until 5.30 pm earliest.

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5

Excellent service all round. Thanks.

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5

We received amazing service from Trident garage and have no hesitation in using them again or recommending them to others.

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5

Brilliant service as usual and the reason why I elected for another Honda

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5

Very satisfied with the service

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5

Super staff and a job very well done - as always. Many thanks to everybody

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5

I was very satisfied. I have bought 3 Hondas in a row from Trident and will probably get another when this one is a bit older.

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5

Excellent again

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5

Very satisfied with everything from pickup of the vehicle to the return of a cleaned and valeted car!

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5

The bonus of a car wash and clean was unexpected and much appreciated. It relects well on the dealership. Good customer service is another reason for staying with this dealership.

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5

My car was picked up from home and then brought back to me and at every stage the staff were courteous and friendly. Very easy and efficient process. Thank you

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5

Always get top service from the team

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5

A lovely clean car, inside and out, was an extra bonus. Great having door to door service. Always very pleased with the whole experience. Thank you

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5

Always a friendly and efficient service at Trident. The car looked and felt very good after the service. Many thanks to the Reception and the Mechanic Staff for all the work done.

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5

Trident Honda exemplify Excellent Customer Service.

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5

Excellent service.

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5

The usual excellent service, thank you.

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5

Always excellent to deal with both on the phone and in person. Despite the distance we get both our cars serviced by Trident (where we bought them) as we feel the quality of advice and all the work done there is excellent.

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5

Very friendly staff and comprehensive service given, thank you.

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5

I was extremely very satisfied with the service I received thank you

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5

Always great Service & Professional Operation at Trident. Thank you

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5

a trouble free experience

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5

Fantastic service. Thank you

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5

Ultra professional service and I wouldnt go anywhere else despite living miles away

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5

Very satisfied. Thank you.

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5

Excellent service

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5

Very pleased, very professional throughout. Thanks

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5

Excellent service, as I've always come to expect. Well done Trident !

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5

James was very helpful, and all the way through I was informed what was happening. I always use Trident Honda for my Service/MOT, and as always the service was excellent.

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5

Same excellent service over last 7years.

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5

As usual a good and friendly experience

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5

As always excellent service, I like that the service team always keep you informed by ringing you when the car is ready instead of relying on the customer to ring in and ask if it ready (as service garages used to be)

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5

The best service with the most pleasant staff ever.

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5

Always been very satisfied with the service I received from Trident at Ottershaw. Staff always very friendly and helpful.

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5

I was very pleased with Trident excellent service all round.

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5

I would very much like to thank Chris Monk for his excellent service and his friendly and professional service at all times

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5

Always a pleasure to visit Honda Ottershaw, everybody friendly and helpful.

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5

James om service reception was accurate of service time, valet excellent, no complaints many thanks.

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5

Delighted and satisfied.

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5

I was very pleased with my first service here & have taken out a service contract. Will certainly recommend you

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5

A very efficient pick up service and very pleased with work done.

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5

One of the best dealers I have experienced.

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5

Great service, thank you very much. I would definitely recommend.

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5

Very satisfied

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5

Alexandra is a delight to deal with and very experienced and helpful. you are lucky to have such a loyal employee.

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5

I was impressed that I was told that the repair was found in the event to be simpler than expected and, therefore, the charge was much lower than originally quoted. So many companies these days would keep queit and charge the full quoted amount. Well done Trident, I am very grateful.

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5

First Class Service

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5

very satisfied.

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5

Excellent service as always - Please keep it up and I will stick with a Honda indefinitely

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5

Used this garage from day one of buying the car and will continue to use them. Always been satisfied with the help shown by all of the staff at trident.

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5

High Standards being maintained

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5

The car pickup and delivery service was excellent and extremely punctual and well appreciated

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5

Very efficient and friendly service, thank you

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5

Easy on-line booking and car ready for collection by the agreed time. Bonus car returned washed

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5

As always great service, and excellent staff attention much appreciated.

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5

Always great service

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5

Good service with the various alternatives of transportation or waiting on site while vehicle is in work is much appreciated

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5

Very good service

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5

Excellent service all round.

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5

Nicely cleaned as well

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5

Great as always. Why go anywhere else?

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5

very happy

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5

Very good service and also for collecting and returning my car. Thank you.

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5

The service was second to non, I would very much recommend Trident to everyone.

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5

V.v.nice service. People inside are friendly n helpful.problem was solved in few minutes.

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5

Always extremely pleasant and helpful and warrant recommendation.

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5

Very nice staff

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5

Wonderful service, courteous and polite staff. Explained everything and kept me updated. Will always use this garage for new cars, mot and service. Highly recommended.

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5

I am always delighted with my service - you are a great group of people and am ALWAYS VERY PLEASED. THANK YOU !

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5

I wouldn't go anywhere else.

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5

Your staff are frendly and professional providing a first class service- Well done.

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5

The collection and delivery service was first class

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5

Excellent service 'thank you'.

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5

All the staff are very friendly and helpful especially the drivers who took me home then collected me later

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5

Always pleased with the service provided and glad to have my car returned sparkling inside and out every time.

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4

Always a very professional and good service

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5

Good service throughout.I like the e-mails providing advance notice of he need for a service. We received a call during the day providing advice on the need for future work on brakes and tyres and this was repeated when the car was collected

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5

Great service, thanks

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5

All 100% Thank you

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5

I will only buy Honda's cars because of the reliability of them and the excellent service I get from Glen Wallis at Ottershaw branch. I like Honda efficiency in all departments so much I recommend whenever I can.

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5

Happy in every way. Thank you

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5

Everything seemed up to your usual standards. Thank you

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5

Great synchronisation with body shop ..

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5

Since we bought our honda at ottershaw we have had an amazing service extremely satisfied

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5

A pleasant experience as always

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5

Brilliant service, thank you

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5

I appreciated the transport arrangements to get home after I had left my car.

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5

Good interaction and explanation of the options. The collection and drop off service was excellent.

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5

I am very happy with all dealings with our local garage to date. We have received excellent service.

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5

Excellent service from all your staff. Many thanks and best wishes for a very Happy Christmas. See you next Nov/December.

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5

Really happy thank you

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5

Great support in a very timely manner

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5

Brilliant Service as always with Trident Honda Ottershaw.

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5

Always first class service and kept informed

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5

I'm always pleased to see that the Trident Team are still welcoming me. Upgrade of sitting area and improved coffee machine a bonus. It's always the people that count with me. Thank you.

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5

Excellent service as always

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5

Great service as usual

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5

Excellent as usual

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5

All aspects from sales to first service was highly satisfactory.

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5

Perfect all round

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5

Excellent service all round, as usual, thank you.

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5

I bought my CRV from Honda Trident in early 2005 and have always used the garage ever since. Always a good experience. Thank you

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5

As always first class service

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5

Always very helpful and efficient. Thank you

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5

Many thanks - it is a pleasure to use your services

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5

Good job this time thank you

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5

Always good service

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5

Great service and efficient, friendly staff.Everything well explained.

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5

Friendly and efficient as usual - thank you

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5

No complaints, Alex Russel is always very helpful and knowa her stuff.

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5

A service that goes the extra mile for customers. Well done Trident - a professional team at all levels.

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5

excellent service

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5

I have always been pleased with the professionalism and friendliness of Honda Trident. Its a good atmosphere when you visit the site and I am always made to feel welcome

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5

The way in which the Service Manager and the team dealt with my warranty claim was beyond the extra mile and I was delighted with the level of service provided. 5 star plus !!

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5

The service was done quickly and efficiently. A good experience all round.

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5

Thank you to the team

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5

Whenever I have a conversation with someone about cars and of course they ask me what I drive. They just ask why? I tell them that the Honda Jazz is about the most reliable car on the road. I follow that up by telling them that Trident Honda after sales service is incredibe. They actually car about the car and the customer. Been with you guys for quite a while now. I wont be going anyhere else in a hurry. The whole team at trident is pretty much faultless. Lots of talk at the F1 Grand Prix about Honda engines..that's cos you guys know what your doing. We done and thanks for looking after my Honda and Me.

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5

Very helpful phone calls and explanation

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5

Always very helpful.

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5

Waiting facilities are good.

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5

The receptionist was very knowledgeable about the repair needed and explained all I needed to know. The workshop rang me to keep me informed and my courtesy car was fantastic. What better service could you give? A happy customer who would not hesitate to recommend trident at Ottershaw.

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5

As usual, the treatment we received from Honda was excellent. My car was only in for an MOT but I was given a lift back from home to pick up which had not been requested in advance. As a bonus my car had been given a really wonderful clean, inside and ou. I realise that happens when you have a yearly service but not an MOT. 10/10

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5

Great, as usual, many thanks

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5

As a long standing customer I have never been less than totally satisfied with every aspect of all services. The fact that I have been a customer for more than fifteen years speaks for itself!.

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5

It is always a pleasant experience to visit the showroom. Everyone is always welcoming.especially Mr Barnet ,who sold me the car originally. Trust is always good.

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5

Excellent all round service as always.

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5

Same excellent service as always.

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5

Great collection/drop off service. Thank you

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5

Good work Trident.

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5

Good job

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5

A big thank you to Chris Monk for all his help in dealing with Honda.

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5

Professional and good value as always.

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5

Very Happy

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5

Prompt and friendly service, as per usual. Thank you for being there.......

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5

10 out of 10 you went the extra mile!

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5

As always excellent

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5

Very helpful Trident professional on reception when I was collecting my car from its service and MOT. Was able to talk about budgeting for future services and also best car option when I will be retiring possibly next year.

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5

This was a repair to my CRV following a no fault crash from a third party. Chris Monk couldn't have been more helpful in giving initial advice in dealing with the insurance and car hire companies. Chris managed the whole process of the repair to my satisfaction with timing to fit in with my holiday plans, keeping me informed throughout on progress. Even when there was a minor hiccup at the end, he couldn't have been more helpful to get it resolved. The best part of the process was having a single point of contact to deal with, who obviously knows his stuff which was reassuring when you've experienced an accident.

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5

Thank you again for your care and service

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5

Professionalism at Trident Honda is on top level. Their service is amazing and will definitely recommend to buy new or used/approved car there. Everyone is really friendly and they actually listen to customers.

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5

Great service full backup service

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5

Very happy with the service and friendliness of all staff.

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5

Was really pleased with how my 'air bag' warning light was dealt with. From dropping of my car to picking up the car the following day could not have been easier. My only issue was with the traffic which is outside of your control but on the whole it's 5 stars from me

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5

Many thanks for your hard work which is always well done!

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5

Excellent

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5

A reliable and friendly service; thank you.

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5

Everything went smoothly from booking in the service to the collection and return of the car. As always surprised at the overall cost.

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5

Good service as always. Thank you for looking after me so well

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5

Trident/Honda service,and dealings always good. Thank you

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5

Having been a customer of Trident Ottershaw for many years, with a short break when we went over to Skoda, I can't tell you how pleased I am that I bought my Honda HRV from you. Other customers waiting with me had similar views, you are doing it right.

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5

Quick efficient service,the lady who dealt with me was friendly, and efficient.A good experience (again).Regards.

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5

The car was collected from my home and delivered back after the service. This was as usual done in a very professional manner by your excellent staff. Your reception staff also give excellent on the telephone. Cannot fault any of it.

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5

No problem what so ever

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5

I have bought several cars from Trident over the years and have always been impressed by their high standard of work and professionalism. The front desk staff are always cheerful, polite and respectful, particularly Alex, who has looked after me sp well for many years. Finally, the recent showroom alterations are a great improvement - so light and modern.

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5

An excellent service as always. Polite, friendly and helpful.

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5

Excellent service at short notice

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5

In my opinion if every company across the whole spectrum were as easy to deal with as Trident Honda the world would be a much nicer and easier place to live in. 1st Class well done keep up the good work and Thank You

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5

This is the best garage I have ever dealt with.

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5

This is the 4th car I've bought through Trident Ottershaw and I have returned each time as I know it will be an excellent experience. I have been driving Honda cars for more than 10 years and love the cars. The transaction is smooth, service is excellent and guidance on the finance options allow me to make postivie decisions. I feel confirdent that they offer a great customer service.

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5

Excellent service from your team, very friendly and helpful. Very pleased with my courtesy car. I received a call from your technicial detailing work needed with a full explanation. Pleasant waiting area with coffee and biscuits. Easy to get to from the M25. Will definitely recomment your garage and use you in the future. Well done and thank you.

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5

Excellent service as usual.

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5

Great work!

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5

Never disappointed and always pleasantly surprised by the first class service that Trident persistently offer.

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5

The staff have gone that extra mile for me, which was much appreciated.

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5

From first making my appointment for my service and MOT until completion and return of my car to my home I had excellent service. I have had excellent service from Trident Honda Chertsey since I purchased the car at beginning of this year.

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5

Cannot fault your staff. After three jazzz cars I am amaze to say you should be proud of all your staff this is of course my personal opinion.

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5

Could tell as soon as I drove a few miles down the road that it had been serviced

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5

Excellent experience and am pleased I will be using this garage again.

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5

Professional as always with the personal touch. Wouldnt go anywhere else

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5

As always, the whole experience was a joy. Pleasant and professional people who listen and who you feel you can trust.

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5

Thank you for helping me with my car.

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5

Very impressed with how you kept me informed and endeavoured to keep costs down - much appreciated! Thank you.

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5

i am very happy and pleased with the service i received

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5

All went very well.

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5

James Lewis Service Adviser, did an excellent job from star to finish, as did the technician Matthew Poole, thank you.

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5

Always happy with service

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5

A pleasant experience, as always

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5

Thanks for all the help. Brilliant work.

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5

I was very happy with the service and the condition of the car returned.

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5

All staff are always friendly, courteous, helpful and professional which is very important to me and would certainly be a key consideration for me when choosing my next car.

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5

Great service as usual. Have been wiith the Ottershaw branch since 1997 and have always found you helpful and efficient. Nice to see the familiar faces and in particular, Sean.

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5

Very good service, it was collected and delivered back to me. The car had been valeted as well.

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5

Excellent customer service

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5

Always welcoming. Feel free to wander around all the cars on display without being put on. I always arrive with my little terrier who is not the politest of dogs but i have always been accepted as a double act. I am enjoying my current car very much knowing it is being well looked after. I also know in the future where my next will be from. A huge thankyou to you all, as a widow I feel very comfortable in the whole environment of the garage. To me that means a huge amount.

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5

I wouldnt go anywhere else. Always very happy.

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5

I Always receive first class service at this garage

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5

Overall an excellent experience.

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5

Very pleased, thank you.

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5

Excellent all round. Thank you

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5

Could not be happier with the service and attention I received

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5

All those I spoke to on the day of the service, including the gentlemen who took me home and collected me were very pleasant. It suggests that Trident is a good place to work and therefore a well-run business.

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5

Have used Trident Honda for over 10 years and have always found servicing and sales department excellent. Waiting area with newspapers, hot drinks etc. Very good. Cleanliness of toilets second to none.

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5

Excellent service as always

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5

As usual Trident Honda were fantastic.

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5

Keep up the good work, thank you.

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5

10/10 picked up and dropped back and kept up to date from the team thanks

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5

professional throughout well done everybody

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5

Big thanks to the driver who drove me back and forth. Excellent guy. Lovely manners and very friendly. His name was Derick.

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5

Courteous and friendly staff

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5

Superb service.

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5

We've had our cars 10 years now and bought through you. They're still reliable, including the Civic hybrid. So still very satisfied with our overall help from yourselves; also with the premium wash clean where the 2 friendly gentlemen were pleased to get our thanks direct for doing a good job.

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5

I am always treated with respect and get on well with the Team

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5

One of the main reasons I keep my Honda is the excellent standard of service I get at Trident. I met friends after the Trident visit and compared notes; all who had been to Trident highly recommended it to those who hadn't, each one of whom had horror stories from dealings with other brands' main dealers. Well done Trident team!

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5

Excellent all round

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5

Excellent service from start to finish which is why I have used your garage for so many years. Very reasonably priced and very professional staff. Thank you

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5

Good communication re pick up of car for service

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5

Thanks for driving me home AND delivering car to my house. Too many surprises in one day!

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5

I really appreciate the service that I have In Trident. I trust them and feel very reassured that my car is in good hands, and that the work will be done efficient and reliable. That they know what is needed. Its far away from me but I think its worth the trip. I have tried other Hondas garages but dont feel the same confidence. Thanks to James and Mick .

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5

Always very helpful and friendly

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5

Always welcoming and efficient. All comments treated seriously and never made to look trivial. Thank you, one and all.

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5

The complete experience including returning myself home and collecting me on completion of the work was perfect. Well done service team and Bill the driver.

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5

As always great service

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5

Having been with Trident over many years, this experience was what I expect, very high standard as usual! Thank you.

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5

I asked for some work to be carried out on the tracking the fitter rang me explained the situation and advised me to take other action with a specialist dealer , this impressed me as lots of garages would have just done the job to get more money . I cannot praise his garage enough. Thank you

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5

Great!

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5

Excellent

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5

Always efficient, helpful and you can always get through on the telephone, staff polite and human . Thank you

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5

Very friendly experience

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5

The service team and reception team are all excellent ! James and Shaun excellent. Courtesy drive very friendly and chatty.

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5

I was treated with courtesy and professionalism from booking the vehicle in to having the work done explained to me on completion. As a disabled pensioner, it was a tremendous boon to have the vehicle collected from my home on the morning of the booked service and having it returned later the same day. It just doesn't get better than that. Lastly, while we all complain at the cost of most things these days, I have to commend Trident for their restraint when it comes to setting prices. Their fee scale is both sensible and affordable. Would I recommend Trident? Absolutely!

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5

Great as usual. Many thanks

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5

As always excellent service from helpful friendly staff

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5

Very satisfied with initial service enquiry and this was effected through reception, service desk, transport arrangements, service information form and with advice with the findings. Also with the vac & shampoo/wash finish.

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5

Excellent service throughout

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5

Excellent customer service upon arrival. Very friendly and helpful staff. Updated about the works required on my vehicle for my approval prior to undertaking them. Would recommend.

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5

Mick in Service Dept. called me and explained the required repairs clearly and sympathetically. Well done all and the coffee was good too.

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5

First class service as usual.

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5

Very good experience as always - thank you!

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5

Thank you for the usual great service!

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5

I always have received great service from the team, thank you

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5

I wasnt booked in for work on my car. I had a noise which needed investigation and correction. This was dealt with plus a couple of other things which were noticed. As always Im very happy with my experience and will continue to use your services as long as I have the car. Thank you.

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5

Alex was very helpful as usual

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5

Professional and friendly service as always.

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5

The fact that you drop me back home after I have brought the car in for Service and then collect me again to go get my car back is wonderful and makes a sometimes complicated experience totally simple and straight forward. I rave about this to my friends, who dod not have the same service.

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5

Thank you very much for your reminder. I very much regret that I now no longer have my Honda Jazz. In August last year I crashed my car. The air bags worked perfectly well. As a result the car was written off and I have decided to give up driving altogether. Our family have been customers of yours for a very long wim and it is very sad that it has come to this. I will continue to promote your business as much as I can. You are not one of these impersonal large dealerships - you still maintain close personal relationships which has been very appreciated over the years. I wish you all the best in the future.

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5

Purchased car from Trident (Paul) and very happy with service/help over the years

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5

The usual very efficient service. Thank you.

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5

What ever the problem or service your staff always make it an easy process.

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5

Pick up car from my home very helpful

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5

As always very polite and on time, very satisfied with whole team .

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5

Very friendly and courteous staff as always! Best and most trusted Honda garage I've used.

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5

Great service as usual

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5

Really appreciate being dropped back home after dropping car off and picked up to collect car at end of service/MOT. Great customer service.

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5

Excellent in every way, as usual for Trident.

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5

First class service for a booked while I waited m.o.t.

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5

All seems to be very satisfactory.

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5

Great team

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5

Excellent service as always

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5

Very professional and friendly service at a great price. Thank you.

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5

You cannot get any better my personal opinion.

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5

Good..thank you

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5

Great service - as always ! thank you

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5

Excellent and courteous service as always

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5

It was only a minor repair this time but more than happy with the outcome

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5

The car warning light came on while i was out driving i called in for advice, 2 hours later i drove home with a repaired car. Excellent service . Many thanks.

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5

A pleasure as always to use Trident Honda. Caring attitude of counter staff, Mick servicing and driver Bill. Thankyou.

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5

As usual, my sincere thanks to all the team at Trident Honda.

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5

Very happy with the Service and cleanliness of the car returned. thanks,

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5

I have recommended you successfully.

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5

Excellent service all round. Many thanks.

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5

Excellent service as usual! My car was collected and returned to me in pristine order - the young lady who rang to explain the invoice was clear and friendly. I am delighted with everything about Trident Honda!

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5

The service was very good as usual! Thanks

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5

Your contact with us by phone was very helpful

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5

My car was collected from my house and returned same day. Excellent service.

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5

I am very happy with the Honda experience

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5

Have been a customer for 4/5 years extremely satisfied with all the help and support I have had and continue to have - Thank you so much

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5

Excellent as always.

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5

excellent service, well done!

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5

Always friendly staff, reasonable prices and great service at Ottershaw. 10 out of 10 for my very expensive repairs!

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5

Perfect

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5

Very quick and efficient service as always.

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5

Always excellent service

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5

Honda Trident offer an excellent service

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5

The whole process was efficient, the staff courteous and friendly. They arrived to pick up my car for service and MoT. They rang the day before to confirm they were coming and that they would ring just before arrival, which they did. I received a phone call to explain a problem with one tyre and asked if I wanted repair done, giving cost. All was done and I received a phone call to say all was ready and to collect payment. The car was delivered back to my house before the deadline I had specified. Well done all at Trident!

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5

Everything was excellent, thank you, including the coffee/biscuits. It was all five star, and I do and have recommended you.

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5

very good and pleasant service, would recommended them

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5

Always a pleasure to deal with Trident and I dont feel ripped off.

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5

Very good service as always. My car was picked up for service and MOT and returned as times stated. Phoned to let me know they were on their way both times. Car had a valet so was nice and clean inside and out. Very pleasant driver.

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5

the staff are always very good, efficient and friendly

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5

Excellent service - as usual. Very consistent. Thank you

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5

Trident are always very satisfactory.

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5

My little car is my pride and joy and I would like to thank everyone who worked on it for the trouble taken and for the collection and delivery service which is a great help and always a pleasure.

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5

Very warm and friendly people

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5

Always a pleasure to have a car serviced / MOT at Trident. Totally trust worthy

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5

Always first class. I do recommend to others your efficiency.

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5

What more can i say.... EXCELLENT..

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5

Have always been satisfied with the service provided honda Ottershaw .

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5

Excellent service throughout from all, very impressed. This is why I keep coming back. Great work Trident you are an excellent ambassador for Honda and your industry.

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5

Very professional service

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5

Always very satisfactory

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5

Absolutely no complaints, as usual!

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5

My car was cleaned inside and outside. I always feel safe and confident that my car is in good hands and taken care of properly. Thank you.

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5

Since buying the Car from Trident, every visit, be it for service or anything else has been excellent.

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5

excellent service all round

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5

Excellent response to a relatively minor fault but one which effectively made difficulties for driving. Thank you again.

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5

As usual very good.

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5

I have been a customer for a number of years, and have always been extremely satisfied with the service provided. However this year was exceptional!!!! My car was booked in for a standard service and MOT. Arrangements were made and I had my car collected first thing, which meant it was first in the workshop for its service and MOT...it was then returned to me within 4 hours, with payment taken over the phone. I didn't even step outside my front door. Marvelous!!! and effortless!!! Many thanks Trident Service Team for an excellent service....long may it continue.

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5

..everything was done quickly and well. Thank you.

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5

Trident sorted out my car fantastically & I am very grateful for their great service & professional manner.

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5

Always received an excellent service - Thank you

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5

Everything about the garage is good, very pleasant and helpful staff and even a coffee machine if you need to wait. I have used Trident for my servicing since I bought the car and would not be tempted to go elsewhere. Thankyou

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5

Now on my 3rd CRV from Trident. Would not go anywhere else in the area for a Honda. Staff are always pleasant, courteous and knowledgeable

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5

Fantastic service and MOT as always. My car was cleaned inside and out for me, and even brought around for me when I picked it up. Everything was explained in detail and they rang me when the work was completed. I will be back next year as usual for my first class service.

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5

Excellent all round

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5

Cannot find any faults. Great service as usual

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5

Staff are always friendly and very knowledgable

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5

Efficient friendly quick

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5

Always excellent service from the staff at Trident.

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5

Courteous and efficient .

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5

During 55 years of motoring, Trident is easily one of, if not the best dealer I have ever experienced.

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5

Trident Honda Ottershaw is literally the nicest and most friendly place. The service is always 100% from all the staff. Thank you!

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5

Excellent service. Couldn't ask for better!

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5

Sean was my point of contact for the repair/replacement on the sun roof seals on my HR-V whilst under warranty. The estimate of time to undertake the works was totally accurate. I appreciated the use of a courtesy car whilst the repairs were undertaken. I was eally impressed with the Honda experience right from day one when I entered the showroom to enquire about the purchase of a new car. I am equally impressed with the support provided by the service department especially Sean who organised the above works. Sean liased with me in a professional, knowledgeable and friendly manner. Excellent front of house skill. Please pass my thanks onto all those involves with the works.

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5

After trying another two Honda dealers, your services are outstanding and we trust you. We are committed to using your service even though it is a long to travel and it takes at least an hour drive , it continues to be worth the effort. Thank you. One little thing, I suggest that when you send the SMS reminder you include in your message not to forget the Service Book, just to be prepared.

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5

Alexandra is superb with customers

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5

As always friendly staff and excellent service all round.

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5

All staff very friendly and helpful greeted by Sean and kept updated about necessary work. Courtesy lift really appreciated and Peter friendly and provided a smooth journey as always

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5

I Took advantage of the pick up and delivery serviced offered. Good communication by driver and from service staff at base Thanks

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5

All very professional

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5

All the way through 5 star service

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5

Great service

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5

My car only came in for an MoT. I'd called the previous day looking for an appointment a fortnight ahead but the only slot they had within the next month was the next day. The courtesy car to run me home and pick me up later was an unexpected bonus for just an MoT, as opposed to a full service. And to find my car had been cleaned inside and out was a delightful surprise!

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5

From the time I bought the car from you (when it was six months old) I have always received the best service and attention. Admittedly my contact is always with your frontline staff who are always courteous and helpful but your staff behind the front line are equally good which can be judged by the standard of their work.

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5

Excellent customer service, kept me informed and all work carried out to a high standard.

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5

Have dealt with Trident for many years. always most satisfactorily.Yesterday was no different.1st class from start to finish.

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5

Good service. Friendly and efficient staff at reception (Sean and Alex)

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5

Even under a refurb the staff managed to provide a great service, I recommend anybody to consider Honda

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5

In for burst tyre on a Sat fixed first thing Monday. Picked up by your courtesy car. Excellent service

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5

You should be extremely proud of the service you provide - it makes a massive difference and sets you in a different class to everyone else

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5

A brilliant service from start to finish. Very pleased.

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5

Great garage to deal with!!

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5

In for routine service and MOT,but spare part needed which was not in stock.The items were obtained and the car was still returned to me on time. I can only describe this as excellent service. I have been a regular customer for approximately 20 years,and always been satisfied. Many thanks

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5

You've been looking after my car from new, that's for 13 years, and I have never been anything other than very satisfied.

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5

Most impressive, and the courtesy clean and vacuum very much appreciated. Thank you.

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5

Very kindly Service Dept fitted me in at very short notice to sort out a rattle in the driver's door catch. This was cured despite the mechanic being unable to find any problem in that area!

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5

I am more than happy with the service I received from Trident

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5

Excellent service as always. My car was collected and returned to me as I am unable to drive at the moment because of sprained ankles! I could not have asked for better care. Thank you.

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5

I have been a customer with Trident for many years and they have always been a pleasure to do business with. I had a short spell away with a competitor and although I liked the other vehicle, Trident could not be matched for all the things you have asked in this questionnaire. I am very pleased to have purchased my Honda HRV.

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5

Very pleased with the car repairs and cleanliness on picking it up also the help I got from the staff. I give it 10 out of 10

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5

Very good people and company

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5

They were amazing - I called that morning with an issue and they fitted me in that day, explained what they were going to do and did it in less than 15 minutes. Trust them completely. Such a relief

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5

Just delighted with your service all round - no complaints at all. The guys who collect the car and deliver back are great. Thank you.

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5

Brillant ,all round!

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5

My car was collected at home which makes it very convenient. The chap that collected and returned the car was very polite, friendly and professional as was the chap who rang when the car was nearly finished. Great, efficient service and hoping the car service and MOT were carried out as effectively and efficiently too. Thank you

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5

All the staff are so nice. Thanks

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5

James at the repair desk was really helpful and extremely efficient, as a GP I need my car to work so was extremely grateful battery changed so quickly for me, thank you to changes and the repair team who looked after my car on 03.01.18

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5

To date I cannot fault Trident. Despite the works going on both outside and inside the showroom I received the usual courteous and efficient service.

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5

Very good staff

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5

Excellent as usual.

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4

I had a minor problem - drivers window intermittently failed to raise and close. Took the car to Trident on the Thursday (between Xmas & New Year when they were on holiday staffing) I got an appointment for the next day. Took the car on the Friday and within an hour the problem was identified and put right. Great service during the holiday period.

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5

Usual excellent service from Trident Honda.

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5

The contrast between my experience at Trident and my previous vehicle, a Ford C-Max which was still under warranty when I bought it, was striking. I feel I can have confidence in the work done to my Jazz.

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5

Totally satisfied, very efficient and friendly. Excellent service. Congratulations.

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5

You and your staff continue to provide a professional and friendly service - have a great Christmas and a successful 2018.

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5

As always I am extremely happy with the service provided by Trident. Chris Monk and all the team go the extra mile for customers. I have been using Trident for many years now and bypass quite a few local dealerships. Although they are not local to me I am more than happy to travel the extra distance as the service they provide is simply excellent. Keep up the good work.

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5

My car wouldn't start so I called the RAC. He advised that my battery was faulty and needed replacing. It wasn't holding charge. I drove to Trident without an appointment. Explained my position to Sean. He quickly advised me the cost and process. Within 45 mins, it had been tested, confirmed faulty, replaced. And I was on my way. Good job... Tks

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5

All excellent

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5

Everything excellent as expected. Thank you

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5

Great treatment Thanks

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5

Welcoming and efficient as always

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5

Please thank Derek for transporting me home from Ottershaw and back. He has given me a lift probably 7-8 times, and being an excellent company makes me feel the trip quite short. Appreciated Chris's welcoming reception and Sean's professional coms, too. Kind regards and Happy Christmas.

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5

Very happy with the ease of the whole process and the friendliness and helpfulness of the staff

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5

Excellent MOT carried out

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5

Can't thank you enough - thank you to Derek for the lift home, thank you to the lady on the desk for suggesting delivery of my car if I paid over the phone, and of course thank you for the work carried out. I have never had such good customer service!!

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4

Very pleased- kept informed and car returned sooner than expected! Didn't have to wait for an appointment, phoned on the Wednesday, car repaired and ready by 9am on the Friday. Thank you

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5

Thank you for fitting me in so quickly for a notoriously difficult front bulb replacement. Excellent service!

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5

Always a pleasant experience

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5

In the past as a woman I have always found garages to be daunting.........untill I found you.... Thank you ??

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5

Very good thank you

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5

Always excellent service

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5

A hassle free experience all round

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5

I am always very pleased with the service I receive from Trident Honda Ottershaw

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5

I have been using Honda garages for several years now, originally the Weybridge depot and now Ottershaw since Weybridge was closed. I am very satisfied with the service given and the friendly helpful staff.

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5

Excellent customer service.

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5

Many thanks - everything was completed well and I was kept fully informed.

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5

We always find the service at Trident Honda excellent.

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5

I have been a client of Trident now for 15 years, having purchased my Rover 75 in 2002. The staff have always shown the same interest in maintaining the vehicle no matter what the problem - and there have been many! - and in doing so have brought many skills to bear with humour and courtesy. My thanks to all who have contributed.

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5

Professional in all aspects

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5

As always all that I expected. Honda always give first class service.

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5

Thank you for fixing my car. As always to a very high standard

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5

Very friendly and helpful staff from start to finish. I was always well informed and aware of what the costs would be - very important.

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5

Overall excellent service (as always). Sean was very friendly upon my arrival and dealt with me swiftly and with confidence. I was also offered lift/collection to and from my place of work and although on this occasion it was not required this is usually a massive help as it's difficult to arrange extra transport a that time of day. Keep up the good work.

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5

The best customer service. Great efficiency and even cakes on sale.!! A most enjoyable experience. Every single member of staff was charming. I wish your level of service was mirrored in other companies, with whom I have dealings, life would be so easy. Thank you

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5

I have always found that Trident give an excellent professional service. I have now arranged for our second car to be serviced by Trident. Very happy with whole process. Many thanks.

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5

Fantastic service and fantastic staff. Thank you for making my life easier. I have full confidence in your care for my car.

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5

Brilliant and helpful as always. I was concerned that my brake-pads and tyres may have needed changing, but was reassured that all had significant and safe mileage still left in them - feel so reassured and appreciated your honesty... (it's built my trust and your reputation over many years which is why I wouldn't go to anyone else!) Many thanks (and special mention to David for checking everything so thoroughly).

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5

The return home and pick up when car ready was first class and an excellent service

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5

The professionalism of the staff turned what could have been a chore into a pleasurable experience!

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5

The usual high quality of service. The new Civic which was my courtesy car was brilliant. Although my Civic is now 12 years old it continues to be very reliable because it's a Honda and you treat it no differently to a newer model with the same excellent service - Thanks (the car says thanks as well)!

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5

Efficient and friendly. 100% Well done, makes a pleasant change these days.

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5

Super-efficient and punctual pick-up / drop-off service.

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5

Always good

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5

The only delay was caused by the insurance company dragging their heels. The service from Trident Honda was excellent as always.

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5

Will continue using Trident as trust them

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5

Really friendly, professional service. I couldn't have asked for more!

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5

Everyone charming and friendly

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5

My car was in for an MOT. I was very happy with the customer service that I received, from booking the car in, to receiving it back. I waited for the inspection to be carried out and was pleased that I only had to wait about 1 hour before getting my car back.

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5

Thank you for the ease and convenience of being able to get the service done on a Saturday.

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5

The car was collected from my house. I had asked for it to be returned by 5.00pm as I had a meeting to go to. The car was returned at 4.30pm. Well done to all.

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5

I am completely satisfied with the annual service of the car, it has come back looking like new.

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5

Great service.Staff attentive and polite. Thank you.

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5

Excellent friendly service highly recommended.

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5

The drivers who collect and bring the customers are first class

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5

Always very pleased with the service we receive. Thank you

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5

Thank you - overall very satisfied with efficient and friendly service!

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5

Extremely pleased with my service and MOT at Honda Ottershaw. All staff I dealt with were extremely helpful and pleasant. Also appreciated being able to drop my car keys off the night before at the adjoining service station. Definitely would use again.

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5

Another good experience. Nice to meet up with Dereck again, a former colleague who dropped me off at work after I left my car with you

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5

Consistently a quality service from front of house through workshop to taxi service and valeting.

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5

Sean and James Lewis did a great job signing me in and out. Generally , everyone was very welcoming and friendly.

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5

Very satisfied with a professional and efficient service. Thank you.

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5

Always are reliable and friendly service.

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5

Service team communicated their findings very clearly and in a timely manner. Very professional from start to finish.

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5

Car picked up from, and returned to our home. As always, top draw service!!!

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5

Great job as always!

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5

Excellent service all round, thank you!

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5

The usual polite, friendly and efficient service. Thank you.

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5

Although I find it more difficult to get to this garage since they moved from Weybridge to Ottershaw I decided to stay with them. I bough my car from them and over the years have been looked after by them really well. I am very thankful that they pick my car up for a service and return it afterwards, so I don't mind driving myself to Ottershaw for an MOT. I am very satisfied with the service I have received from the start. They deserve more stars than I could give them.

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5

It is always a pleasure to visit your garage at Ottershaw.

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5

I was told it would take 1.45 hrs to carry out the service and clean the car and it took exactly that time. Again, totally satisfied with Trident Honda.

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5

Always first class service

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5

The car was collected from my home and delivered back after the service. This was as usual done in a very professional manner by your excellent staff. Your reception staff also give excellent on the telephone. Cannot fault any of it.

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5

Great service as always - thank you!

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5

My visits are infrequent but your standards do not vary. Regards.

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5

Thank you for your excellent service and the lift home and pick up when work was completed

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5

I was offrerd a lift home from Trident and informed when my car was ready for collection. All in all a very satisfactory experience and I shall definitely use the same service next year.

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5

Excellent service all round

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5

Alex and Sean were extremely helpful - as always. The drivers who took me home and picked me up were courteous and friendly and excellent drivers.

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5

Always a super professional yet friendly service from Trident Honda! Such a fantastic team! Thank you!

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5

Keep up the good work. See you next year.

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5

Keep it up, made a boring chore into almost fun!

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5

SERVICE of my car and service of all at Trident Honda was excellent

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5

excellent service from honda as always.

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5

Great service as usual. Many thanks.

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5

I have always been extremely pleased with not only the servicing of my Honda cars over the years with Trident (I'm on my 4th vehicle with them), but also the sales team have been excellent too each time I come in. Very friendly team throughout.

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5

Having been with the garagefor over 20 years, I cannot praise the staff and the organisation enough. From sales to service - you provide a great service, particularly with all the roadwork difficulties. Nice to see familiar faces - you have a super team there and please keep up the good work!! Thank you

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5

very pleased all round thank you

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5

Lovely friendly staff.

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5

as expected top of the class

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5

Great to have such an experienced and helpful team in service.

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5

Excellent service as always, thank you.

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5

I always receive exceptional service from this garage. The people there are all friendly, helpful and professional. I regularly recommend this garage to my friends and family asit is the best service I have ever had from any garage since I started driving which was over 35 years ago.

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5

Great service, as always from Honda

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5

Professional as usual

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5

Excellent service as always, thank you

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5

As usual, a good job well done, thank you

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5

Every thing from the beginning to end was 5star, I am very much satisfied and happy to use the Trident Honda for my car future problems, services, purchases and will recomment to my friends and extended family.

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5

Really appreciate how well and promptly Trident repaired our CRV - fuss free and all in one day. Excellent service. Thank you

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5

Thank you to Jordan helping to put my Bicycle out off my car so that I could cycle home and when collecting car He again helped to put bike back in for me. Great customer service.

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5

All the employees at Trident are sooo friendly and helpful and take time to explain things and listen too. I wouldn't willingly go to any other garage

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5

Always a lovely and professional service!

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5

The contacts with the staff, from reception and mechanics, was excellent thank you

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5

I was very grateful to James and Martin for dealing with my shabby little Metro and its hydrolastic pump-up ahead of schedule, since I had a funeral to go to later. The coffee was also surprisingly good from your machine

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5

First Class Service as always

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5

Always happy with the way I am treated by Trident , friendly helpful service on every occasion, a pleasure to do business with.

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5

Our car was collected for servicing and returned.Every part of the process was first class. Keep up the good work.

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5

Usual high standard of service.

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5

Have used Trident for 4 years now and will continue to use them in the foreseeable future.

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5

Everything goes like clockwork at Trident

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5

As always first class customer service and expertise from the whole Trident team.

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5

All very good service and price 5 stars

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5

We can always rely on Honda servicing at Ottershaw. Very obliging team.

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5

I marked low on the cleaning scores because it didn't apply on this occasion, plus my car didn't need it. Another plus is the waiting area with drinks and reading material available. Plus it's also good to share stories with other waiting clients!!

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5

Parking is a slight problem, the rest is perfect!

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5

Again very impressed by the excellent quality of service received on 26 June when my daughter's car was serviced and had its MOT. Although this standard of service is what we've come to expect from Trident Honda, Ottershaw, it is always much appreciated ny us one of your regular customers. Very well done to all concerned and our thanks for receiving such good service.

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4

Good job done. Clean and tidy on collection.

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5

As always your team and service are exemplary, thank you

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5

Very nice staff

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5

The level of customer service was excellent as always. I have been using your garage for the past 25 years and have always been delighted by the service I have received.

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5

As usual I was highly impressed with the level of personal service from Trident. It just gets better and better. The car collection facility was very timely as I was dealing with my mother's emergency admission to hospital. Thank you all very much.

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5

Lovely driver who collected me

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5

Immaculate service as always

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5

work was only a safty recall for airbag but whole experience was painless as usual. well done

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5

As always impeccable service

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5

I am always very pleased with Trident and won't be going anywhere else ....

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4

Car hasn't looked this clean for months - much appreciated. As to the quality of the service, I obviously have to take that on trust!!

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5

Staff are always very friendly, knowledgeable and helpful

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5

Very professional as usual and helpful

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5

Purchased the car from Trident and very happy with after sales support and servicing.

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5

Trident Honda is the best garage and car sales I have ever dealt with and I will not deal with another company to purchase another car or to carry out servicing.

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5

As always, great service and lovely staff.

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5

Very satisfied thanks.

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5

Thank you for your prompt efficient service

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5

The total service was of the highest standard in all respects

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5

Impressed as always by level of service

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5

very good professional customer service and very good , high standard of work undertaken

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5

Usual helpful attitude would recommend

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5

Excellent service

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5

I feel confident that my car is being looked after for me.

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5

Trident Service department is excellent and a very good reason for continuing to stick with Honda

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5

Great service all round. Special thanks to Sean in service & Chris Monk who sorted out my extended warranty & to the driver who gave me a lift bak to Weybridge. Finally bringing my car back to my work once service & mot was done. See you all next year!!!!!

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5

I was late arriving to leave my car for MOT and serivce, and the car park was virtually full. A man I recognised from Honda and wearing a Honda top, kindly parked my car for me, but I would have found it very difficult if he hadn't been around. That's the first time I have totally given up on trying to park there. Otherwise, service, friendliness, everything, I was very pleased with it all. Thanks.

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4

I appreciate you collecting my car from my home and returning it.

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5

Excellent service from all members of your team - very impressed

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5

Sometimes difficult to get through on the phone, but staff very helpful when I do.

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5

Very satisfied with the service on the recall of my vehicle.

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5

Very happy with everything

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5

As usual an excellent service and my car was returned to me in a lovely clean condition! Everyone I dealt with from the telephone peronnel to the men who collected and delivered my car were friendly and professional!

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5

They were great I double booked myself and they changed my appointment with no fuss your staff as always absolutely brilliant!

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5

I am always impressed with the warm welcome and attention to detail on the service desk

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5

Always a pleasure doing business with you

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5

Great service as usual. The flexibility around giving me a lift to work and then offering to drop the car off is really helpful. I will be back.

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5

Excellent service plus transport to and from home.

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5

Well done to Karen James and Chris freat service Chris sorted out my sat nav isssue Quickly which was extremely helpful much appreciated thank you Ottershaw Trident yet again.

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5

Good service

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5

Extremely helpful staff, very pleased.

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5

My car was in for regular service. It was collected from my home & returned within 2 hours. Very satisfied.

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5

As always, friendly and efficient service

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5

I have never experienced this level of excellent service in any other garage/dealership. Absolutely superb experience. I am on my third Honda vehicle and would certainly come to you for any future changes. Many thanks.

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5

As always I received very professional, friendly and courteous service

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5

Easy for me as the car was collected by two very pleasant men, serviced and returned making it a very pleasant experience. Well done!

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5

Please convey our very special thanks to Chris Monk who handled our repair in the most professional way. All his help is very much appreciated and I am sure you will agree he is a great asset to your company.

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5

I am most impressed at how clean my car was on its return, well done the cleaners!!

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5

Excellent service as always, really appreciate the pick up and drop off service. Highly recommended.

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5

I am very happy to put my trust in Trident Honda. They never disappoint

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5

Just to say that I consider myself very fortunate to have such a great Honda dealership local to me. It is always a pleasure to do business with you. Nice to know that my car is always maintained to the highest standard. Thank you.

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5

My car was collected and returned to me. It was all very efficient and friendly.

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5

Always so helpful and pleasant. I would give 100%

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5

Well done! Everything was great. Very professional and attention to detail was spot on. Many thanks.

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5

First class service as usual, thanks (including being dropped-off by your drivers with their (also) friendly approach).

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5

I would like to say how helpful Mr Monk has been, we had a fair bit of communication over the last couple of weeks he was always very helpful and put you at ease very patient a pleasure to do business with thank you.

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5

Your very pleasant and friendly driver collected and delivered my car. I used to live 10 minutes from Trident Honda in Queens Road Weybridge so could walk there and back. Your C and D service is excellent now that I would have to travel to Ottershaw.

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5

Trident were able to answer my problem when a warning light came up on the dashboard, and took the car in immediately. I waited, was kept informed of progress, and it transpired I had a slow puncture and needed a new tyre. Done while I waited. Thank you very much.

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5

Very good service, thank-you.

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5

Service staff always very efficient & friendly. We have had cars serviced by Trident for more than 20 years.

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5

Always consistent

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5

Fantastic services ever so friendly and helpful I will recommend to all of my friends #thankyouhonda

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5

I had a service and MOT. Also AirBag recall work. I have my vehicle picked up and delivered back. Excellent service. Very courteous and friendly driver who explained everything that had been done. Car very clean. Happy customer.

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5

Thanks to Sean in service dept. and to the two drivers who took us to working and back whilst car was seen too first class repair

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5

always excellent

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5

A very high standard as always. I'd never go anywhere else.

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5

Brilliant

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5

Excellent service as usual

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5

I was very disappointed when my car failed the MOT due to the brakes. But they arranged for a driver to take me home and repaired the brakes the next day so that I could pick the car up before the weekend. As I live in a tiny villate with hardly any public transport I am dependent on my car. I have always used this Honda garage for service and MOT since I bought my carr from them, and I can really recomment them for their processional and friendly service.

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5

As usual very friendly and proffesional staff. A stress free experience.

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5

We rely on the care we get from Ottershaw Trident

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5

Excellent service and MOT. Thank you very much

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5

Thank you to the entire Trident Team that looked after my vehicle. I am SO grateful that I can rely on you to do a great job.

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5

Very pleased as usual

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5

Very satisfied with all aspects of service provided. Many thanks

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5

Trident - excellent as usual!!!!!!

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5

Great work and friendly service. Nothing more needs to be said.

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5

Very very good service and part done in the recommended time frame. Very nice and polite staff

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5

Excellent service as usual. Using Trident Honda for last 5 years and have always quality service.

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5

I was kept informed at all stages of the recall for the replacement of the Drivers Airbag inflator

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5

Always a pleasure to do business with your company. Staff are always polite and courteous so would always recommend to other new owners.

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5

Fantastic!!! This is why we prefer to stay with Honda

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5

Thank you for a super experience as usual

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5

It is always a pleasure to use the services of Trident Honda Ottershaw, especially Richard Law. I am recommending him to my friends.

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5

Being able to have the ability to be driven back to work and picked up after the car service is completed is fantastic .thank you

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5

The business has had a major change since taking over the work previously done at Weybridge, while I am sure there are loads of people peddling like mad behind the scenes trying to make it work, the only real outward sign to me is the need to make appointments well in advance. I have always been treated by the reception staff with the utmost courtsey and the quality of the work done to my cars over the past 10+ years has been first class. This has both made me stay with Honda (OK both my cars are quite old now) and recomment both the marque and the specific garage to driends and relations. I could not be more pleased with the experience.

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5

Excellent, friendly service - as always . Thank you

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5

Great service as always.

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5

Was made to feel very welcome and was lovely to be recognised by the sales man who sold it to us 3 years ago !

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5

Excellent service as usual from the whole team and especially Alex on service desk

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5

Friendly Staff, Very helpfull with Great service.

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5

Lady and gentleman on the reception where you phone and you book your car in at your Ottershaw office as exceptional. Get dropped to work by professional staff and picked up. Great service every time thank you Honda Ottershaw for a great service.

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5

I was particularaly pleased with the service of a lift back to Shepperton and picking me up to collect my car.

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5

Very helpful

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5

Will be my go to garage for servicing

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5

As always a pleasure to do business with you all

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5

I have been a customer of Trident for many years and have always been delighted with the quality of service, efficiency and friendly courtesy when dealing with the staff. I have no complaints whatsoever.

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5

I was unable to take my car to Honda Trident because I was recovering from a major operation. My car was collected from my home, serviced and returned the next day. Excellent service and thank you.

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5

Every member of staff makes the client feel welcome. There is an atmosphere of professionalism. These two elements contribute to my time at Ottershaw being pleasant and relaxing.

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5

As ever first class service, and wonderful staff.

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5

excellent service as always, very friendly staff and very much appreciate courtesy lift home by Peter

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5

Excellent service as usual!

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5

Very friendly staff... great service.

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5

I am very impressed with my latest cal Honda dealer. They always give me a first class service

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5

Some of the questions not relevant to me as had car picked up and returned to me after work done. A service I really appreciate. Drivers always very pleasant and friendly. Am sure staff would have been courteous had I dropped my call off myself, they always have been when visiting. Have not driven car yet, but appreciated the car was as very dirty.

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5

As I have become to expect good service all round.

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5

Brilliant service from the team.

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5

Sean was very polite, clear and honest. Richard was very welcoming and informative. Chris Monk was very efficient and helpful with the booking. Overall, it's a very nice team of staff to provide excellent service. Would recomment to others.

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5

Very happy with the service. I like th facilities provided - tea / coffee / biscuits, comfortable seating area, Wi-Fi, newspapers. The stafff are always very courteous and helpful. The repair to my car was an upgrade of the sat-nav due to it not working correctly. I have not yet had a chance to test that it is working properly yet.

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5

Always a good service as usual

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5

I wrote to you last nightto say that I was very pleased with how me and my car, and my dog were dealt with. Friendly, efficient, I didn't feel ripped of, the fact that a new wiper blade to replace the one that had thrown off in heavy rains didn't cost as much as I expected, I normally replace them with ones bought from a motor factor, so was expecting a main agent to charge a lot. You didn't. The service was good and the car a pleasure to drive again. Staff were all bright and helpful, I had to have my dog with me and he had a nice day. I have already told friend how good you guys were. So thanks very much, reception, service, valet all very good

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5

Excellent collection and return to my home address

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5

So nice to have the car cleaned as an extra

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5

It is now nearly 13 years since I bought my Honda crv from Honda Trident, and ever since this garage has looked after my car. During all that time, I have never received anything other than excellent service, the stafff are unfailingly friendly and helpful, and my car (125,000 miles) continues to run beautifully.

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5

Very pleased with the service as usual

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5

Excellent service as always Thank you

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5

The collection service was much appreciated and the service was excellent.

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5

I find the work done by Honda in Ottershore excellent and the people there one couldn't ask for a better service .

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5

As always very very happy with the service I received. Thank you

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5

Very happy with the service and found the people very pleasant

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5

Very Satisfied with services received.

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5

Great guys who collected and delivered the car for my wife. Well done

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5

Thank you for an excellent service - which is what I was expecting!! Keep up the good work!

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5

Very courteous service throughout

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5

I have to mention After Sales Manager Chris Monk did everything he could to make this repair process simple as possible. He kept me updated every step of the way, so it was very hassle free as far as my experience. That's one simple reason, why I turn to trident Honda if I any concerns relating to my vehicle. I know they put thier full efford into car for my vehicle the same way I do. Keep up the good work Trident Honda and particular for Chris. Thanks

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5

Always happy with staff and service.

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5

Keep up your lovely friendly attitude and customer service. Thank you.

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5

All the staff are friendly and helpful but also very professional. I have no hesitation in recommending Trident to anyone who asks me.

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5

Good advice and feedback. Feels like a new car :-)

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5

Having used many garages and car brands, I would say Trident Honda are head and shoulders above the rest.

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5

As per usual Great Service

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5

A well trusted and respected local garage that lives up to its reputation.

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5

Excellent service as always.

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5

Very efficient and courteous staff and service, as always.

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5

All members of staff were friendly and courteous. I will now continue to use the services again.

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5

Usual excellent service from everyone at Trident Ottershaw Thank You

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5

Excellent service as always.

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5

As usual everyone was very helpful and everything went to plan. Visiting Trident Honda is always a pleasant experience due to the excellent staff.

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5

As ever very efficient, courteous and welcoming.

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5

Extremely pleased with the level of service provided and particularly pleased to have the courtesy lift from the garage to home and return to collect my car.

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5

As always Trident offers an excellent service - nothing is too much for them. I would never use any other outlet.

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5

Good customer service, what more could I say.

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5

Very Satisfied with everything, and the patience of the staff explaining things to me was exceptional.

With Thanks.

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5

Good and helpful service as always.

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5

As always, excellent service. Congratulations.

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5

I continue to find Trident an excellent garage to deal with. Well done for a good all round service.

Kind regards,

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5

Very good & welcoming service.

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5

Excellent customer service. Of all the companies that I deal with on a daily basis Trident stands head and shoulders above all others. The endeavour of each member of staff to ensure a smooth customer experience is outstanding.

Thank you.

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5

Excellent service as usual from collection to delivery. Mick, James etc all to be commended.

Thanks guys.

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5

They did what was required and provided excellent explanations of faults found, if they caused problems with MOT and cost of repair before action.

Well done yet again

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5

Very good customer service and the staff were very familiar, co-operative just like my own colleagues, helpful, everything was perfect.

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5

Great customer service as always. Thank you to all staff.

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5

I was very satisfied with the service and the prompt collection and return of the car. The cleaning of the car both external and internal was very good.

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5

Brilliant service again, you never let me down always such an easy experience, great staff

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5

Thank you for yet another exceptional service Trident are always friendly and welcoming. I wouldn't go anywhere else

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5

Technician did a fantastic job, Reception are fab and my lift to and from home and trident were friendly and prompt. Many thanks Trident Honda

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5

Exemplary no complaints at all.

Thanks

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5

This is a service you can trust no rip offs many thanks.

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5

The staff are so very polite and helpful in every way.

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5

Always a reliable high quality service, efficient and friendly staff who deal with the customers with courtesy and integrity. Thank you

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5

As always, great staff and excellent service. Thank You.

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5

I have always found this garage to be friendly, accommodating and professional which is why we stay with them despite the fact they have moved further away.

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5

Splendid service as always. Thank you

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5

An excellent service, polite, friendly and professional - as always.

Thank you to all the staff involved.

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5

As usual. Excellent all round.

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5

Always a super all round 5 star and friendly service from Trident Thank you

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5

The whole process of servicing/MOT for my car went very smooth. I was treated with courtesy and everything was explained at an appropriate level.

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5

Brilliant service as always.

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5

Another great experience at Trident.

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5

I found everything to my total satisfaction keep up the good work. Having dealt with numerous dealership's in the past your service is up there with the very best thank you.

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5

Wonderful service as always. Cannot be faulted.

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5

I continue to be impressed by the excellent customer service provided by Trident.

Thank you.

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5

As always - an excellent service from Sean, Alex and the team

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5

As usual, your staff at Ottershaw went above and beyond what might reasonably be expected of them. Especially nowadays, this is very refreshing. Thank you.

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5

Up to the expected standard as always.

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5

First class service and MOT.

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5

Extremely polite and friendly guys who picked up and returned my car. All very satisfactory.

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5

I feel that Trident fulfills all my needs and expectations and that's why I keep coming back.

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5

Very pleased with my whole experience with Trident, from buying the car to my recent MOT thank you.

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5

Great Service & Good Coffee. Nice people to do business with.

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5

As always you guys are just brilliant. Taxi home taxi back and a nice chat with Jeff on the way. Many thanks.

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5

Very satisfied with the professional service and welcome given by the Trident staff. Thank you all very much.

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5

Just the same old amazing service we've come to expect. Sean is extremely efficient - always such a pleasure dealing with him.

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5

Excellent service as always.

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5

Thanks again - great service as always.

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5

Sorry, I delivered the car dirty so was very happy to get it back freshly valeted. Pleasant central showroom cocoon in which to wait. Good choice of magazines. Wifi if I needed it. Good coffee machine. Altogether good experience.

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5

Always an excellent company to do business with.

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5

First class service.

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5

Very helpful, even to the extent of touching up some stone chip damage on the bodywork.

Many thanks

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5

Great Service Thanks.

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5

A great experience, as always

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5

I have been coming to Trident for nearly twenty years. It is always a pleasant experience and I feel confident with the workmanship and price.

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5

Trident are, and have always been very attentive without being overbearing. Excellent Garage. Regards

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5

As always, The staff at Trident were helpful and friendly... and the work done was of a high standard.

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5

There is no way this service could be better, but if there is I'm sure you will find it.

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5

Excellent service as always. The transfer service back home and collection to pick up car is much appreciated.

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5

An excellent service. Thank you

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5

As always extremely knowledgeable and professional reps. A mention to Chris Monk who explains work to be done and any prospective work that needs keeping an eye on for future services, in an easy to understand and professional way as I have always found him - thank you Chris.

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5

Excellent service - as always.

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5

Excellent service all round.

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5

Very efficient as always.

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5

Excellent as usual - I have been a customer every Year for over 25 years

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5

Excellent service as always

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5

All excellent. Polite courteous and a good atmosphere .all reception staff were a happy bunch.

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5

From booking to collection and return after servicing top marks

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5

Always a great dealership to deal with.

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5

We've been with Trident Honda now for 5 years and never had anything that could possibly disappoint us. Hence we drive the distance to Ottershaw.

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5

Sincere thanks for your professional and honest service.

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5

As always the staff were helpful and understanding.

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5

Really pleased with communication.

Absolutely delighted when the car was returned cleaned inside and out, thank you very much . Excellent job

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5

I am delighted with the service provided by Trident Honda - my car was collected and returned beautifully clean - fully serviced and with a new MOT. I can't fault anything about your service - from booking to return of the car. I am also delighted with my Honda Jazz A lovely car and I have been pleased with it from the day you sold it to us

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5

Pleased with the car and customer services and sales team.

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5

Great place to take your car highly recommend

Thank you

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5

The service was quickly and efficiently carried out. The Ottershaw team were a pleasure to deal with.

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5

Great contact from start to finish, thanks.

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5

Always a pleasure to do business with.

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5

Thanks for a great service all at Trident Honda Ottershaw

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5

I really appreciate having my car picked up and returned to my home for a routine service. Everyone is very nice and friendly, well done.

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5

Trident go that extra mile

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5

Once again a very good experience. Thank you

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5

Great service as always.

Thank you

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5

Always good service over many years. Alexandra always very helpful. Best wishes to all the Staff.

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5

Excellent service and good price.

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5

I am very grateful for the emphasis on personal care and politeness from all your staff, including reception staff and for the collection and delivery of my car since I bought it from you, despite the distance. Thank you very much. This gives me great confidence that the standard of workmanship must also be good (although I know nothing about cars).

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5

A very good service and Honda should be proud.

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5

As usual excellent service.

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5

Impressed by the courteous service and very pleased that you picked up and returned the car to us.

Thank you.

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5

I'm very impressed with the service and efficiency of the staff.

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5

Everyone I deal with at Trident is professional, efficient and courteous. You provide an excellent standard of service that other garages should aspire to.

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5

As usual, efficient and pleasant staff, from booking the service to finished job.

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5

Excellent service as always

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5

Great Place to have my Honda CRV serviced.

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5

Great customer service. Thanks

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5

Perfect and organised service - will continue to use Honda services.

Thank you.

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5

The whole experience was a delight. Fast, efficient and friendly.

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5

Staff inside and out are always polite and well presented.

Always a pleasure to go into the showrooms.

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5

Usual excellent service.

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5

My car was just in for a couple of recall problems, but I found the whole thing very professional and great service.

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5

Excellent service and amazing cleaning of the car. Would always use Trident. Thank you.

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5

First experience of using service department for fitting optional extra on new car. Very pleased

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5

Trident Honda at Ottershaw were, an excellent place to take your car. I cannot envisage taking my CRV and Jazz anywhere else. 10 out of 10

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5

Perfect in every way as usual.

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5

I have very rarely found anything not entirely satisfactory at Trident for the more than 25 years I have used their services.

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5

As always a very easy procedure.

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5

I am always treated well by all your staff.

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5

usual high standard Honda Service.

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5

Only to say that in the 9 years that I have been dealing with Honda, Firstly at Weybridge and now at Ottershaw I have received nothing but excellent service with all the staff I have dealt with being very understanding and friendly.

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5

As ever quality service.

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5

Service was fast and efficient.

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5

Always 1st class treatment.

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5

Very friendly service.

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5

I used the collection service for ease of getting my car to the garage, the drivers were very polite and I found this service very helpful as I could have my service and MOT done while I was at work.

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5

As always it is a pleasure to deal with Trident Honda. Everyone extremely helpful and friendly. I wouldn't let my car be handled by any other company than Trident Honda. When the time comes to change cars it will always be in the hands of Trident Honda.

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5

we have been using your garage and services for many years for our Honda crv and naturally wanted to use you for my new car as well as you do other makes of car, and very pleased I am, will be using you in future for both our cars, A big thank you to all your staff.

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5

As always excellent customer service from the front office staff. The MOT was carried out within the 1 hour window as quoted. It's always nice to have a coffee, biscuits and a wander around the showroom. Everyone makes you feel welcome.

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5

Great friendly helpful service as always.

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5

Just excellent service as usual.

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5

After 14 years of regular services still very satisfied on all counts.

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5

Chris monk and his team are a credit to the Honda brand. Couldn't ask for more.

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5

For years I have run old bangers and as a retired mechanic have done servicing myself.

Having bought a 3 year old CRV from you last June this was the first time I have ever presented a car for a professional service.

I was really impressed with Trident Honda, the lifts to and from my home by Peter, the efficiency of the actual car service, attention to detail, the counter staff came over as willing, friendly , helpful so all in all a very good experience - Thanks a lot.

We really like the CRV and the cars economy, comfort and it is designed to make driving a pleasant experience. So all round a win win experience

Tag: reviews
5

First class service as always.

Tag: reviews
5

I have received an excellent service from Honda at Ottershaw.

I have found the Honda personnel friendly, responsive and always listen to their customers.

The car was serviced as planned and ready on time, returned clean, what more can you ask for?

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5

Excellent pick and return service thank you.

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5

Excellent service throughout - thank you.

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5

The customer service (from Mick and his team and Alex and the service desk team) is the principal reason why I have continued to use Trident for so many years. Thank you.

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5

I have been with this garage since I bought my car (from them) and always had good service. They are helpful, courteous and efficient. Never had a problem with them.

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5

Honda Happiness equalled by Trident Tremendousness Just wanted to say thanks again for the splendid way you all helped (Kevin,David and Sean among others) to overcome my mistake in double booking my service with one of my busiest days of the month Having told my morning and afternoon obligations I might not make them, after Trident pulled out all of the stops, I made them both. Well Done

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5

Always good to leave my car in very capable hands.

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5

Whole experience could not have been better. Totally exceeded expectations Thank you, Trident Honda

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5

Every visit is a pleasure. All Staff very helpful and courteous.

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5

Very good service provided.

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5

My car was in for a safety recall of the airbags. Because it is too difficult to get to and from you without a car, I appreciated that having left my car with you, I was given a lift home, and then later, picked up and driven back to you where I collected my car.

Thank you.

Tag: reviews
5

Went to replace the front airbag, which had been recalled due to a faulty. Staff was very friendly, professional and most importantly very honest. Did a free health check on my car and recommended to wait for sometime to get some of the parts to be replaced since they are still within legal limit. Normally, you find advisers trying to sell parts unnecessary rather than giving their honest opinion. I especially appreciate that quality from someone who has more knowledge relating to the subject. That make me as a customer to revisit Trident though its not the nearest to my home. Keep it up Trident. Great work.

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5

As always - Five Star Service from everyone particularly Service Reception - excellent.

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5

Thank you Trident staff, There is generally an excellent service and I got an appointment for a replacement battery for the day after I rang, which was brilliant. I was even offered one for later the same day but that wasn't as convenient for me.

Excellent, friendly and as far as I can tell totally efficient and professional.

thanks.

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5

Have been a regular customer for more than twelve years,and have always received exemplary service.

Many Thanks

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5

Everyone was very helpful with a couple of problems I had with my CRV that were related to work carried out by insurance repairers. On what was clearly a very busy day for them, they were very reassuring and helpful. I also had a flat battery which the RAC said needed to be replaced and the team very kindly helped me out. I can't thank them enough.

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5

Excellent service I was taken home and fetched when the car was ready.

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5

Best car organisation to deal with by far

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5

My car is always collected from my home and returned when the service has been completed. I appreciate this service.

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5

Quick, efficient and courteous service which I would recommend to anyone.

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5

We're very glad to be living so near to trident Ottershaw Thank you for your most helpful and efficient service at all times.

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5

Thank you again for excellent service .... Keep up the good work

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5

Really value the drop from and pick up service high enables me to have my car serviced at Trident without bothering everyone else in the family. Thank you.

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5

Excellent advice on the type of repair required which saved me the cost of a new tyre.

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5

I am pleased and satisfied that Trident continue to honour their pledge to service Rover vehicles as long as is possible.

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5

Trident Honda Ottershaw have provided excellent customer service from initial purchase of the car through to after sales and at each service - we are extremely happy with the service provided by the team and would recommend to any friends or family, thank you very much.

Tag: reviews
5

I bought my car from this garage and had it serviced there ever since. I have always been treated well and will continue to use the garage for service and MOT for as long as I drive it. I preferred to go to Weybridge, but they pick the car up for service and bring it back which makes it easier for me.

Tag: reviews
5

Usual Excellent service from everybody at Trident

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5

The service was above and beyond what I was expecting. Was a nice surprise that it was washed when returned

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5

High standard of service shown all round.

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5

Always the best and most reliable.

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5

Very prompt, professional and friendly service.

Tag: reviews
5

Brilliant service and staff as always

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5

I had my car collected from home and dropped off afterwards. Your questionnaire does not cover that, but both drivers were polite and explained what was going to be/had been done. Courtesy phone calls to alert me that the drivers were on the way were very helpful.

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5

I had my car serviced on a 'while you wait' basis. During that time I was looked after very well by your staff with an abundance of refreshments on hand as required.

A professional and friendly service.

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5

First time I've been to Trident (just moved to work locally). You were able to help out by doing the service at relatively short notice, and were also able to offer a courtesy car, which was a real help.

Thanks.

Tag: reviews
5

It is always a pleasure to deal with the service team who I find to be consistently pleasant, courteous and most helpful.

Tag: reviews
5

I have brought my last five cars from Trident, and I would not go anywhere else. I have always found them very helpful, very friendly, and very efficient, I would recommend their services to anybody, and can only describe them as brilliant and simply the best.

Tag: reviews
5

Most impressed with my Honda Jazz and with Trident.

Keep up the good work.

Tag: reviews
5

Very efficient and service carried out within the timescale promised.

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5

As always I am very happy with the service Trident offer. Good advice given. Lovely to have my car returned clean and gleaming. As I am unable to clean the car I am thrilled to see it looking so smart.

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5

Used you for 7 years your service is exceptional.

Tag: reviews
5

Always very helpful.

Tag: reviews
5

It's always a pleasure dealing with you people, service is always 1st class.

Tag: reviews
5

I received the usual courteous and professional service that I have always received at Honda Trident.

Tag: reviews
5

As usual, very efficient.

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5

You can trust Trident staff so that you have peace of mind when your car has either been repaired or checked for faults or had a general overhaul. I would not hesitate to recommend Trident to others.

Tag: reviews
5

Very pleased with the service. I was told of the cost when I booked and was contacted as soon as the car was ready. It was given to me in a very clean manner.

Tag: reviews
5

Very happy with the local Honda garage, service, reception courtesy and will continue to use you.

Tag: reviews
5

Trident's commitment to continue to repair and service Rover vehicles is much appreciated.

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5

Fantastic collection and return of my car - really helped out

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5

Great service through out. And charged less than was originally quoted That's never happened before.

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5

Just superb.

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5

I have always been extremely pleased with the service at Trident....previously at Weybridge. But the quality of service and customer support remains exceptional. For this reason I have ordered a new car from Trident. Thank you all so much.

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5

Excellent service and Chris was great throughout - very professional and kept me fully up to date of all developments.

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5

I have used the Honda garage for about six years. I brought the car from the same garage. I have always had excellent service. Thank you

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5

Great staff they go out of their way to be friendly and helpful.

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5

Great experience. Also like the flexibility of being able to drop the car off and collect it 24/7.

Tag: reviews
5

I used Trident back in the 90s to service my company car and was always happy with the service and people I dealt with. This prompted me, it later years, to recommend trident to my family and friends and again I was always thanked for recommending yourselves. I now have the opportunity to use Trident again and as ever am extremely happy with the work carried out and explanation I received on what had been done. Thanks to the employees of Trident ottershaw for being welcoming and courteous in every aspect of their job and for the management and directors of Trident/Trident Ottershaw for employing fantastic people.

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Tag: reviews
5

Outstanding Service

Tag: reviews
5

Great service as usual.

Tag: reviews
5

Great service as always.

Tag: reviews
5

Notably courteous staff handling the paperwork. No problems whatever.

Tag: reviews
5

It was nice to have been asked if I preferred a manual or automatic courtesy car on the day.

Staff were extremely courteous and helpful.

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5

Excellent service, friendly and informed sales and service staff.

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5

I bought the car from you. Had both this one and the one I had before services with you. I will be back next year.

Best regards

Tag: reviews
5

The exhaust on my elderly Jazz failed on Monday - I was able to deliver it to Trident on Tuesday however because it was an unscheduled repair they did not get round to it until too late to order spares that day. I was lent a brand new Jazz courtesy car without any problem and my car was ready for collection at mid-day on Thursday. I cannot fault the service I get from Trident Ottershaw. Just a bit disappointed that it didn't seem to qualify for a wash or hoover

Tag: reviews
5

Very pleased with high service levels.

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5

Mrs Nelson-Walker said that she is very happy with the service and that she would give us 11 out of 10.

Tag: reviews
5

Brilliant service and staff as always

Tag: reviews
5

I find the staff warm and welcoming and make visiting Honda a lovely experience.

Tag: reviews
5

Brilliant, always have been.

Tag: reviews
5

I have been to trident garage for a good many years now & will not change because the whole experience is the best I have had from any other garage. I have not one fault All departments are excellent.

Tag: reviews
5

There was a happy, friendly and relaxed atmosphere and a pleasure to be there. Thank you all very much for taking such good care and attention to my car.

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5

Always excellent and good value.

Tag: reviews
5

Excellent as usual

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5

Continues to give a very good service experience throughout.

Tag: reviews
5

Although the car was only in for an inspection to identify an unusual noise and slight 'knocking', the engineer carried out a thorough check and explained the possible problem. He rectified one of the problems and explained exactly what might still be happening with the knocking and suggested the actions we should consider taking in the future. He assured us that there was no danger in driving the car. This was very helpful and re-assuring.

The reception staff were extremely helpful and dealt with us in a very efficient and pleasant manner.

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5

As usual the customer service is first class. The closure of Weybridge worried me but I should not have been. The Ottershaw premises are easy to get to and excellent. Thanks.

Tag: reviews
5

i purchased my car from Trident and have since always been very pleased with the efficiency of the company and work done. Everyone is very polite and helpful - highly recommended.

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5

Our first time to the Ottershaw site but everyone was very welcoming and friendly. Efficient and knowledgeable staff .

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5

Sean,does an excellent job. That's why I keep coming back.

Mick keeps you updated,perfect.

What a team

Rob

Tag: reviews
5

Excellent customer service in keeping with Trident Honda's well earned reputation at Weybridge and now Ottershaw.

Tag: reviews
5

Very good experience nothing was too much trouble.

Tag: reviews
5

very happy with my service. ten out of ten!

Tag: reviews
5

Great service as always

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