Honda has scored top marks in the What Car?/JD Power Vehicle Ownership Satisfaction Survey 2009. Following on from its 5-star success in 2008 Honda have again triumphed, with an overall score of 81.7%.
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Tag: awards
Honda has been voted the best manufacturer for customer service, according to a recent survey.
The UK Customer Satisfaction Index (UKCSI) surveyed 24,000 people who voted for companies in a variety of different sectors including retail, leisure, finance and utilities.
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Honda has again scored top points in the 2008 What Car?/JD Power Customer Satisfaction Survey.
This year's survey asked 16,301 car owners for their verdicts on the service they got from their dealers. The five-star result was a unanimous seal of approval, with all those surveyed giving the thumbs-up, whether they had a Jazz supermini or a CR-V 4x4.
The overall star rating comprises ratings in five categories: Service Initiation, Service Adviser, Dealer Facilities, Picking Up and Service Quality.
Honda has done exceptionally well in the JD Power/What Car? 2008 UK Customer Satisfaction Index Study. In addition to ranking overall as one of the top three brands, it also picked up the greatest number of model segment awards - finishing in the top three in no fewer than five model categories.
Unsurprisingly the Honda Jazz picked up the crown for small cars; Honda Civic came third in the lower-medium segment; Honda CR-V was rated the top SUV.
Well done Honda!
For the second year running Honda has achieved second place overall in the J D Power Survey, scoring highly across all four categories - vehicle quality and reliability, vehicle appeal, service satisfaction and ownership costs.
The latest results mean Honda has appeared in the top five spot for the past five surveys. The Jazz yet again finished first in its class, making it four years in a row and an unbroken record since Jazz was first included in the 2004 results. The Jazz also finished third in the overall model ranking table, making it Honda's highest achieving model to appear.
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