We are sad to announce that we have decided to temporarily close our Ottershaw dealership from close of business today, Friday 27th March, until the end of the current government COVID-19 Coronavirus lock-down.
Our Shell filling station remains open, but on the reduced hours of 6AM to 9PM.
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Further to our recent closure of our Honda showroom, Trident Honda has now shortened its Shell filling station opening hours to 6AM to 9PM. Previously operating on a 24hr basis, this decision has become necessary as it has proven increasingly difficult to find staff to cover the shifts.
Our Service and Parts departments remain open at the current time, on normal hours, but this is under constant review. Our Car Sales department is closed until further notice.
We wish all our customers the best of health in this difficult times.
Thank you.
Trident Ottershaw
Following tonight's Coronavirus announcement by the Prime Minister, Trident Honda has closed its Ottershaw Showroom with immediate effect.
Our service and parts departments and Shell filling station and convenience store will remain open.
All staff, including showroom, are requested to come in as usual.
We would like to thank our amazing customers for the incredible support we have received over the past weeks.
Thank you.
Trident Honda.
COVID-19 is probably causing you some concern; so we wanted to reassure you that at Trident Honda, we have taken all appropriate measures to protect our customers.
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After a week of crippling roadworks in Ottershaw, for emergency gas main repairs, thankfully the team at Cadent Gas have changed the road closures to a one-way system starting at the Otter roundabout and continuing to the McLaren roundabout.
The new one-way system is now in operation, as follows:
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We understand that the roadworks are complete, but the newly laid tarmac needs to cure overnight. We have been informed by Surrey County Council that the road will be definitely re-opened in time for rush hour tomorrow morning.
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We have just been notified that the A320 Guildford Road in Ottershaw will be closed tomorrow, for emergency sewerage works. We have been assured that access to Trident Honda and the Shell filling stations will be maintained throughout via the Ottershaw roundabout.
Verbally we have been told that this will be in place until next week, although Surrey County Council are currently stating until 20th November.
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Feedback from our customers has been clear -- we are not always the easiest company to contact by telephone. This led to our recent apology for our phone problems and we are pleased to announce that we have now terminated early our contract with Vodafone One Net and have now gone live with a new phone system from Foehn Ltd.
We believe that that the new system will make an enormous difference to our customer service. There will inevitably be some teething problems and we would like to thank you for your patience, whilst the new system beds in and our staff get used to the differences.
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We would like to apologise for any difficulties you may have experienced in getting hold of Trident Honda by phone over the past month or so…
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Steve Henderson, Dealer Principal for Trident Honda Ottershaw, as well as Commercial Director, retires today.
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