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Tag: information

Nothing contained herein is intended to affect, nor will it affect, a consumer's statutory rights under the Sales & Supply of Goods Act 1994 or the Unfair Contract Act 1977 or any amendment thereof.

1) This order and any allowance…

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The following terms and conditions apply:

The all-new all-electric Honda e:Ny1

The directors and staff would like to wish all our customers a very Merry Christmas and a Happy New Year!

Please see below our upcoming late May bank holiday opening hours, with changes from normal hours highlighted:

Day Sales Service Parts Forecourt
Monday 23rd December 8.30am - 6pm 7.30am - 6pm 8am - 6pm 12am - 11.45pm
Christmas Eve 8.30am - 12pm 8.30am - 12pm 8.30am - 12pm 12am - 8pm
Christmas Day Closed Closed Closed Closed
Boxing Day Closed Closed Closed 8am - 11.45pm
Friday 27th December 9am - 5pm 9am - 5pm 9am - 5pm 12am - 11.45pm
Saturday 28th December 9am - 4pm 9am - 12pm 9am - 12pm 12am - 11.45pm
Sunday 29th December 10am - 4pm Closed Closed 12am - 11.45pm
Monday 30th December 9am - 5pm 9am - 5pm 9am - 5pm 12am - 11.45pm
New Year's Eve 9am - 3pm 9am - 3pm 9am - 3pm 12am - 11.45pm
New Year's Day Closed Closed Closed 12am - 11.45pm
Thursday 2nd January 8.30am - 6pm 7.30am - 6pm 8am - 6pm 12am - 11.45pm

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Trident Honda Ottershaw
Day Sales Service Parts Forecourt
Monday - Friday 8.30am - 6pm 7.30am - 6pm 8am - 6pm 12am - 11.45pm
Saturday 8.30am - 5pm 8.30am - 12pm 8.30am - 12pm 12am - 11.45pm
Sunday 10am - 4pm Closed Closed 12am - 11.45pm
Trident Honda Ottershaw

We believe that Trident Honda is a very special business indeed. Established in 1963 by Michael Roberts, Trident Honda is today managed by his sons - Richard is our managing director, Christopher is our finance and IT director and James is our director of used car operations.

But Trident Honda is much more than just a family business, Trident Honda also benefits from an astonishingly low staff turnover - this means that you will always recognise our team and very likely be recognised in return.

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Trident Honda Ottershaw with the 2023 range of Honda cars

We are delighted to show you our newly refurbished dealership at Ottershaw:

Exterior
View Exterior
Interior
View Interior
Customer Waiting Area
View Customer Waiting Area


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If you would prefer to ask us to update your contact preferences, then please complete and submit the form on the right hand side of this page, paying particular attention to the section labelled 'Contact Preferences', below the Comments box.

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The Honda e in Charge Yellow

To arrange a test drive the new or used car of your choice, please complete and submit the form on the right hand side of this page.

Contact our Sales Team


Welcome to Trident Honda Sales

Unlike most motor dealers, Trident Honda has exceptionally low staff turnover, with the result that the sales executive you bought from three years ago is likely to be the one that you will buy from next time. This stability in our sales team enables us to offer consistently high quality service.

With a vast experience in both Retail, Business and Motability sales, our expert sales team will ensure that you receive the very best advice and, with a dedicated Honda Finance specialist on-hand, you need not lose sleep in your search for the Honda dream.

Why not contact our Sales Team today on 01932 874411?

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Trident Honda is located on the A320 Guildford Road, between Woking and Chertsey, just a quarter of a mile from the M25 Junction 11. We have two sites - The Old Forge is located on the roundabout in Ottershaw Village, whilst our main Honda dealership and Shell filling station are located 100 metres further up the A320 towards Woking, on the same side. Please note that there is no customer parking at The Old Forge, please park at our main dealership:

Trident Honda, Guildford Road, Ottershaw, CHERTSEY, Surrey, KT16 0NZ

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Our customer waiting area

Welcome to Trident Honda Sales

For a provisional valuation on your car, subject to viewing, please complete and submit the form on the right hand side of this page.

Value My Car


Why choose Trident Honda

Unlike most motor dealers, Trident Honda has exceptionally low staff turnover, with the result that the sales executive you bought from three years ago is likely to be the one that you will buy from next time. This stability in our sales team enables us to offer consistently high quality service.

With a vast experience in both retail, corporate and Motability sales, our expert sales team will ensure that you receive the very best advice and, with a dedicated finance specialist on-hand, you need not lose sleep in your search for the Honda dream.

Why not contact our Sales Team today on 01932 874411?

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Our customer waiting area

Please complete and submit the form on the right hand side of this page, to book your car in for a Service, MOT or any other booking for your car.

Book now

Did you know that we also offer:

Honda Approved bodywork repairs, air-conditioning service and repairs, tyre replacement, vehicle health checking and assessment, budgeted service plans, extended guarantees and a new credit facility for larger repairs.

The Honda e in Charge Yellow

To arrange a test drive the new or used car of your choice, please complete and submit the form on the right hand side of this page.

Arrange a Test Drive

Alternatively you may watch one of our virtual test drives below:

The Honda Jazz
Honda Jazz - Virtual Test Drive
The Honda Jazz Crosstar
Honda Jazz Crosstar - Virtual Test Drive
The Honda Civic e:HEV
Honda Civic - Virtual Test Drive


The 2022 Honda HR-V e:HEV
Honda HR-V - Virtual Test Drive
The 2020 Honda CR-V
Honda CR-V - Virtual Test Drive
The Honda e
Honda e - Virtual Test Drive


Welcome to Trident Honda

Unlike most motor dealers, Trident Honda has exceptionally low staff turnover, with the result that the sales executive you bought from three years ago is likely to be the one that you will buy from next time. This stability in our sales team enables us to offer consistently high quality service.

With a vast experience in both retail, corporate and Motability sales, our expert sales team will ensure that you receive the very best advice and, with a dedicated finance specialist on-hand, you need not lose sleep in your search for the Honda dream.

Why not contact our Sales Team today on 01932 874411?


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The Trident Honda Newsletter - Winter 2022

Please see below our Trident Honda Newsletter. Inside this issue:

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View from customer waiting area to the showroom entrance

Trident Honda Service are delighted to announce that we are now opening half an hour earlier on weekday mornings. This means that we are now open from 7.30am, previously 8am.

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The Honda e in Charge Yellow

If you need to contact our Customer Service Champion, please complete and submit the form on the right hand side of this page.

Contact our Customer Service Champion

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We are open!

It's been a long year. A lot of waiting, not a lot of doing. But we are now delighted to announce that our Honda Showroom in Ottershaw will be re-open in the morning, Monday 12th April 2021, in-line with Government guidance. Please visit our opening hours page for details.

Department Status
Car Sales Fully Open
Service Fully Open
Parts Fully Open
Shell Filling Station Fully Open

After so much same-old-same-old, as things get back to normal, it's time for something new.

You can now book a safe and secure test drive, and get £500 off your new Honda, along with 5 years complimentary servicing and 4.9% APR Representative.

It's time to emerge.

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Trident at The Old Forge

Trident Honda is delighted to announce that it took over the former Anvil Autos site, on Thursday 17th December 2020.

This historic site will give us a visible presence on the busy Otter roundabout, as well as providing us with much needed display space for our extensive selection of Honda Approved Used Cars. The workshop, once a blacksmith's (see History below), will be used for additional vehicle preparation space for our ever-busy Honda dealership.

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We are open!
* Sundays by appointment only
DEPARTMENT STATUS
CAR SALES FULLY OPEN (EXCEPT SUNDAYS*)
SERVICE FULLY OPEN (EXCEPT SATURDAYS)
PARTS FULLY OPEN (EXCEPT SATURDAYS)
SHELL FILLING STATION FULLY OPEN

We are delighted to announce that our Honda Showroom in Ottershaw has re-opened this morning, after the end of the second COVID-19 national lockdown.

Ottershaw is currently in Tier Two, which has enabled us to fully open again in all departments; although our opening hours on Sundays remain by appointment for the time being.

Please visit our opening hours for more details.

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Coronavirus face mask

Please remember to wear a face mask when you visit Trident Honda!

Since 24th July it has been a requirement of the UK government for all customers to wear a face covering in shops and supermarkets, with fines of up to £100 for failing to comply.

This has caused some confusion for our customers, as to whether or not our Honda showroom and Shell filling station are shops. The legal advice that we have now been given is that the likelihood is that both premises are indeed classed as shops, at least for the purposes of these new rules.

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Sneeze screens have been installed at every desk

Trident Honda is delighted to announce that it will be re-opening its Honda Showroom on Sundays, between 10am and 4pm, with immediate effect.

Since our last update, we have seen strong demand for the new Honda Jazz and Jazz Crosstar, and huge interest in the stunning new Honda e. Better still, the Honda Summer Event has made our range even more affordable. As result, we have been able to return our final sales executive from furlough, and this was the last change needed to enable Sunday opening, and a return to our pre-COVID-19 Opening Hours.

We have also been able to bring back our showroom receptionists, to improve our telephone answering, and bring back our much-missed showroom coffee!

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Sneeze screens have been installed at every desk

Trident Honda has enjoyed a remarkable bounce-back since the COVID-19 lockdown, with more cars sold last week than in the same period last year - no doubt helped by the launch of the fabulous 2021 Honda Jazz and Jazz Crosstar, and the arrival of the simply stunning Honda e. It is a similar picture in our Service Department, with sales running at around 98% of our 2019 average.

We are ready for your call or visit

As a result of this amazing return to form, Trident Honda has now brought back all available customer-facing dealership staff, and has opened up its telephones fully for the first time since the lockdown.

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By Web

To contact us, please complete and submit the form on the right hand side of this page.

Contact Us

By Email

  • For our Sales department please email sales followed by @tridenthonda.co.uk
  • For our Service and Parts departments please email aftersales followed by @tridenthonda.co.uk
  • For our Reception team please email reception followed by @tridenthonda.co.uk

By Phone

Please call our main switchboard on 01932 874411.

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Sneeze screens have been installed at every desk

Trident Honda is delighted to announce the re-opening of its Ottershaw Honda Showroom from this morning, 1st June, in line with government guidelines. Previously operating on-line and by phone only, our sales team is now able to arrange showroom appointments and test drives, including for the fabulous new 2021 Honda Jazz - more on this below.

Meanwhile our Service department continues to increase capacity, with another furloughed technician returning this week, and is taking bookings from all customers; although keyworkers continue to be given priority.

Our Shell filling station remains open on our temporarily reduced hours of 6AM to 9PM.

Please continue reading below for details on the new Honda Jazz, our latest offers, and the measures we have taken to keep you safe…

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The all-new Hybrid Honda Jazz and Jazz Crosstar

Trident Honda Ottershaw has now re-opened for new and used Honda Sales, but only by phone and on-line at present, as Car Showrooms are not permitted to open until Monday 1st June.

Meanwhile our Service department has been steadily increasing capacity and has now opened up to all customers; although keyworkers will of course continue to be given priority.

Our Shell filling station remains open on our reduced hours of 6AM to 9PM.

Please continue reading below for details on the new Honda Jazz and our latest offers…

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Trident Honda Ottershaw

Trident Honda has this morning re-opened its Service and Parts departments, with a small team of technicians to support NHS and other key-workers, as well as the urgent requirements of our customers.

Strictly by appointment only: The dealership remains closed to the public and is operating by-appointment only. Our Sales operation continues to be on-line only.

Our Shell filling station remains open, but on the reduced hours of 6AM to 9PM.

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We are always happy to help our customers when problems occur, be it a breakdown or accident, but there are times when you need help outside of office hours. This page is an attempt to bring together some contact details that might be helpful in such an eventuality.

Please note that our sole purpose for providing this information is to assist you, our customer. The information is provided in good faith, but includes the details of companies not affiliated to Trident Honda and we are unable to provide any guarantees or warranties against any work that they carry out on your behalf.

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Trident Honda Ottershaw

Following our decision to close our Ottershaw Honda dealership from close of business last Friday, 27th March, please see below updated advice below.

Our Shell filling station remains open, but on the reduced hours of 6AM to 9PM.

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Trident Honda Ottershaw

We are sad to announce that we have decided to temporarily close our Ottershaw dealership from close of business today, Friday 27th March, until the end of the current government COVID-19 Coronavirus lock-down.

Our Shell filling station remains open, but on the reduced hours of 6AM to 9PM.

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Full shelves at Trident Ottershaw

Further to our recent closure of our Honda showroom, Trident Honda has now shortened its Shell filling station opening hours to 6AM to 9PM. Previously operating on a 24hr basis, this decision has become necessary as it has proven increasingly difficult to find staff to cover the shifts.

Our Service and Parts departments remain open at the current time, on normal hours, but this is under constant review. Our Car Sales department is closed until further notice.

We wish all our customers the best of health in this difficult times.

Thank you.

Trident Ottershaw

Trident Honda Ottershaw

Following tonight's Coronavirus announcement by the Prime Minister, Trident Honda has closed its Ottershaw Showroom with immediate effect.

Our service and parts departments and Shell filling station and convenience store will remain open.

All staff, including showroom, are requested to come in as usual.

We would like to thank our amazing customers for the incredible support we have received over the past weeks.

Thank you.

Trident Honda.

New anti-viral hand dispensers at Trident Honda

COVID-19 is probably causing you some concern; so we wanted to reassure you that at Trident Honda, we have taken all appropriate measures to protect our customers.

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Emergency gas main road closures
Trident Honda is open as usual, but with access only from the Otter roundabout.

After a week of crippling roadworks in Ottershaw, for emergency gas main repairs, thankfully the team at Cadent Gas have changed the road closures to a one-way system starting at the Otter roundabout and continuing to the McLaren roundabout.

The new one-way system is now in operation, as follows:

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A320 Guildford Road Emergency Sewerage Repairs Completed

We understand that the roadworks are complete, but the newly laid tarmac needs to cure overnight. We have been informed by Surrey County Council that the road will be definitely re-opened in time for rush hour tomorrow morning.

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Roadworks diversion map

We have just been notified that the A320 Guildford Road in Ottershaw will be closed tomorrow, for emergency sewerage works. We have been assured that access to Trident Honda and the Shell filling stations will be maintained throughout via the Ottershaw roundabout.

Verbally we have been told that this will be in place until next week, although Surrey County Council are currently stating until 20th November.

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A Polycom VVX201 handset

Feedback from our customers has been clear -- we are not always the easiest company to contact by telephone. This led to our recent apology for our phone problems and we are pleased to announce that we have now terminated early our contract with Vodafone One Net and have now gone live with a new phone system from Foehn Ltd.

We believe that that the new system will make an enormous difference to our customer service. There will inevitably be some teething problems and we would like to thank you for your patience, whilst the new system beds in and our staff get used to the differences.

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A smartphone

We would like to apologise for any difficulties you may have experienced in getting hold of Trident Honda by phone over the past month or so…

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Steve Henderson

Steve Henderson, Dealer Principal for Trident Honda Ottershaw, as well as Commercial Director, retires today.

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PRIVACY POLICY

  • The latest version of this privacy notice is available at trdnt.uk/privacy.
  • A PDF version is available at trdnt.uk/privacypdf.

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We are delighted to announce that, after 25 years with the same telephone system, Trident Honda will tomorrow be going live with a shiny new and modern telephone system!

Why are we changing?

Over the past 25 years Trident Honda has benefited from having a telephone system with bulletproof reliability; but, following the merger of our Weybridge dealership with Ottershaw, it is fair to say that our telephone system has on occasion struggled to cope with peak call volumes.

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Nothing contained herein is intended to affect, nor will it affect, a consumer's statutory rights under the Sales & Supply of Goods Act 1994 or the Unfair Contract Act 1977 or any amendment thereof.

1. Estimates: An estimate given for the repair…